I was in the store in Køge Strædet, and was met by the most lovely girl who helped, gave advice and helped me style items I was curious about! Very great service and such a good experience!🥰
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My first time ordering from this company and it will be the last. I ordered a few items on 31 July, order number OL1004866189 On 5 August I received an email saying there was a "slight delay" a... See more
Company replied
First of all, I was thrilled to come across this garment and delighted as my previous purchases from Vero Moda were all of excellent quality. I was kept well informed and am now the owner of anothe... See more
I have been very impressed with the people I spoke to in Customer Services. I have been looking for a particular waistcoat which was out of stock in my local store, The person I spoke to, particula... See more
Company details
About VERO MODA Online Shop
Information provided by various external sources
At VERO MODA we offer high quality and inspiring clothing, developed from comprehensive trend research from the world’s leading trend forecasting agencies, trade fairs, global catwalk, and customer demand. Fashion is something we do together, and in a world of me, VERO MODA celebrates the us.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.veromoda.com
4.3
Excellent
19k reviews
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Køge strædet
I was in the store in Køge Strædet, and was met by the most lovely girl who helped, gave advice and helped me style items I was curious about! Very great service and such a good experience!🥰
27 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad experience
My first time ordering from this company and it will be the last. I ordered a few items on 31 July, order number OL1004866189
On 5 August I received an email saying there was a "slight delay" and that I could cancel order if I wanted. I wasn't in a hurry so decided to wait. I then received an email from them on 18 August saying my order had been cancelled. No apology, no explanation and no information about a refund.
Each of these emails were obviously from a bot, as was the email I received after trying to complain. There doesn't seem to be any way to contact a human.
If anyone (a real person) from Vero Moda reads this, please sort out my refund!
31 July 2026
Unprompted review
Reply from VERO MODA Online Shop
Hi,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear how disappointed and frustrated you are, especially as this was your first order with us. We completely understand how upsetting it is to wait for an order and then receive a cancellation without a clear explanation or information about your refund.
Unfortunately, some orders are currently experiencing delays due to operational issues with one of the external logistics companies we work with. We are closely monitoring the situation, and the logistics company is working to restore normal operations as quickly as possible.
We’d really like to help you with your specific order and make sure you receive the right information regarding your refund. Please contact our Customer Service team here: https://support.bestseller.com/hc/requests/new
We sincerely apologise for the inconvenience.
We hope we can resolve this for you as quickly as possible.
Kind regards,
I received wrong clothes
I received wrong clothes. I orderen a coat, but got 2 trousers. You have mixed 2 ordre number. The trousers have been returned. The coat is sold out, so its not possible to order new.
21 August 2026
Reply from VERO MODA Online Shop
Hello,
Thank you for your review and feedback.
We are sorry that you received the wrong item.
We understand how frustrating this is for you.
You have already returned the incorrectly delivered pants. You will receive a full refund for them.
We sincerely apologize for any inconvenience caused and hope for your understanding.
Sincerely,
Customer Operations
Re Order OL1004900296
Re Order OL1004900296
Ordered 13th August. It is now 21st August, and the item still hasn’t been dispatched never mind delivered. No movement, no updates, and no way for me to cancel the order.
Will never order from this company again.
Very, very poor service. Hoping I don’t get scammed like so many customers of Vero Moda seem to have been recently. The reviews speak for themselves. AVOID.
21 August 2026
Unprompted review
Reply from VERO MODA Online Shop
Hi Nic,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Vero Moda
Customer Service
Long return period
Unclear return instructions as we don't have DHL service in Lithuania; extremely long return period as 9 days have passed and I haven't received the payment yet.
19 August 2026
Reply from VERO MODA Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that you found the return instructions unclear and that you are still waiting for your refund. We understand how frustrating this can be, especially when the available return options are not convenient in your country.
We sincerely apologise for the inconvenience this has caused. Our Customer Service team will look into your specific case and contact you shortly to help clarify the return process and check the status of your refund.
Thank you for your patience and for bringing this to our attention. We hope we can resolve this for you as quickly as possible.
Best regards,
Customer Service
Refund refused for no reason!
I have ordered through ASOS, and I sent the dress back to ASOS who kindly forwarded it to Vero Modă. 3 weeks later still didn’t get my refund so I contacted ASOS to investigate. They did and said this company has refused the refund as it’s not in a good state , which was a lie as I returned it the following day after I received it, absolutely in the same state. Luckily ASOS refunded me themselves, but this company is disgraceful!
13 August 2026
Unprompted review
Reply from VERO MODA Online Shop
Hi,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. However, it appears that you have contacted the wrong company. We are the customer service team for the online shops of brands such as JACK & JONES, VERO MODA, ONLY, NAME IT, PIECES and many more. As your order and return were placed directly through ASOS, we do not have access to their order, return, or refund systems and are therefore unable to investigate what happened in this case.
We recommend contacting ASOS directly regarding any orders placed through their website. We’re glad to hear that they were ultimately able to resolve the situation and issue your refund, and we wish you all the best.
Kind regards,
Customer Operations
All good unless you have a problem
I have purchased from them before and loved the clothes and everything went smoothly but now an order i made on 31/7/26 and not received, not dispatched, cannot get any help. I have raised an online ticket - no response after several days. Tried getting through to a human being - which you have to go through the AI chat, it says their agents work 09:00 - 16:00 on the webpage but the AI chat bot says 10:00 - 17:00 so i still cannot speak to anyone. Their link to submit a complaint is invalid! It seems impossible to get any help. I will keep trying as they have taken payment but their customer service is completely non existent. My order number last week showed not dispatched, today the bot doesn't recognise it?!
12 August 2026
Unprompted review
Reply from VERO MODA Online Shop
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear that you have previously had a positive experience with us, and we’re sorry that this order has been so frustrating.
We completely understand your concerns, especially as your order has not yet been dispatched and you have been unable to get the assistance you need. We’re also sorry for the confusion regarding our customer service opening hours and the difficulties you experienced with our online support.
An agent is now on the case and will reach out to you shortly so we can look into this and find a solution for you.
We sincerely apologise for the inconvenience and frustration this situation has caused. Thank you for your patience and for bringing this to our attention.
Best regards,
Customer Service
Paying for delivery however many items…
Paying for delivery however many items ordered and then for a return is unfair especially when sizes are not always accurate.
7 August 2026
Reply from VERO MODA Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear about your concerns regarding the delivery and return costs. We understand your frustration and apologize for any inconvenience this may have caused.
Our Customer Service team is now aware of your concerns, and one of our colleagues will be in contact with you shortly to assist you further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Sizing chart is wrong
Sizing chart is wrong, they are large in size so go down a size. Jeans as an item were a very nice colour and material.
Return takes a long time. Still no refund. Then reordered a smaller size and the new delivery is super delayed without any estimate delivery time.
6 August 2026
Reply from VERO MODA Online Shop
Hi,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you no longer wish to wait for your order, you can cancel it here: https://support.bestseller.com/hc/requests/new?ticket_form_id=49557942308369
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Vero Moda
Customer Service
Pathetic service by Veromoda
Pathetic service by Veromoda. They picked up my product and absolute mental harrasment for refund. No response nothing.... I should log complaint against them. They are not giving my money back
6 August 2026
Unprompted review
Reply from VERO MODA Online Shop
Hi Gargi,
Thank you for taking the time to share your feedback with us. We're very sorry to hear about your experience with your return and refund, and we sincerely apologise for the frustration and inconvenience this has caused.
We have looked into the matter but were unfortunately unable to locate a request related to your review. We would be more than happy to investigate this further and assist you in resolving the issue as quickly as possible.
Please feel free to contact us via live chat or web form, and we will be happy to investigate the matter further.
Best regards,
Customer Operations
I got a delivery but absolute no resolution as its missing
I got a delivery, it says on my updates but never got an email stating its been successfully delivered. Then I emailed them asking for real updates and they go around in circles not to only not help me but to deflect from my real question..
It doesnt help that they takes over 2 days to reply. I spent over $100 and they told me they cannot replace and i can reorder the item but have not resolved the issue.
4 August 2026
Unprompted review
Reply from VERO MODA Online Shop
Hello,
Thank you for your feedback.
We are sorry to hear about your experience. If you have already reached out to our customer service team, please rest assured that we are actively working on your case and will do everything we can to resolve it as quickly as possible.
We appreciate your patience and will continue to assist you until the matter has been resolved.
Kind regards,
customer operations
bestseller online stores
I had a great experience
I had a great experience, the process was smooth, parcel arrived quickly and I'll see the quality after a few times wearing 🤞
3 August 2026
Another wonderful Vero Moda purchase
First of all, I was thrilled to come across this garment and delighted as my previous purchases from Vero Moda were all of excellent quality.
I was kept well informed and am now the owner of another lovely coat.
30 July 2026
Easy to order
Easy to order. Got the package as planned. And it contained what I ordered.
2 August 2026
Very happy with my purchase and…
Very happy with my purchase and delivery was quick.i was kept updated on a regular basis aswell.
31 July 2026
The jeans fit perfectly.
1 August 2026
I have been waiting for a refund for a…
I have been waiting for a refund for a week, even though a competing online store refunded the money within 3 days. This is unacceptable.
26 July 2026
Reply from VERO MODA Online Shop
Hi Martina,
Thank you for taking the time to share your feedback with us. We're sorry to hear that the refund process took longer than you expected, and we apologise for any frustration this may have caused.
We have reviewed your case and can see that your refund was successfully processed on 31/07. If the refund is not yet visible in your account, please note that it may take between 1 and 5 working days to appear, depending on your bank's or credit card provider's processing times.
If you still do not see the refund after this period, please feel free to contact us via live chat or web form, and we will be happy to assist you further.
Best regards,
Customer Operations
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