Babyshop.com  Reviews 

If you live in the US do not order from Babyshop. We had a hidden $75 import fee (30% of the purchase price!). The issue is that their customer service didn't return any of my communication for two weeks and the carrier told me Babyshop was the only party who could give me context into the charge. After waiting to hear from them their response is there is nothing we can do and here is our fee for not accepting the package. Truly an unhelpful and unprofessional company. Order at your own risk.

They delivered the wrong item and said until I return it back they will not refund me.
I returned item still no refund no the correct item. Customer service just stopped answering 360 EUR out of the window. Terrible scam shop that unbelievable considering they sell baby items.

It has been 10 days since I placed my order, yet I haven't received anything other than the payment confirmation email. I opted for express shipping, but the item hasn't even been dispatched. I’ve sent several emails and messages, but no one is responding. This has been the worst experience with an online store; it feels like a scam.

didn't sent 2 items out of 3 from my order, no response from customer service for weeks, no updates on shipping since June. do not recommend

I've been using baby shop for about six years but their customer service has become nonexistent and a lack of response caused me a lot of lost time in December and then again this month, and this is the last time I'll try them. In Dec, an order placed at the beginning of the month for Christmas just never arrived without any communication, even after I tried requesting info on it several times, both in the online portal and with the email link.

This time, I've been trying to make a return for almost a month, but the shipping label was never sent/generated properly and there was an error message in the return email. However, you can only send one message through the online portal, and instead of reading the problem the support team just sent me the same copy/pasted instructions on how to do the return...and then they stopped responding. I'm worried that they are not going to respond until we are out of the 30 day return window, even though the inititial attempt to make the return was made within an hour of selecting the wrong product by mistake. Instead of being able to cancel the order immediately, I was told we had to wait for it's arrival and then do a return which also comes with a 20euro fee, so this has been a hassle from the start. This latest time it's been from May 23rd or so until now June 18th without any resolution and multiple attempts to get help.

Absolutely terrible experience.

I placed my order because the website promised delivery within 4–6 working days, but it took nearly a month to arrive. The order was dispatched late, then sat in customs for weeks without any updates. Despite emailing customer service and messaging on Instagram almost daily, I received little to no help.

To make matters worse, when I finally received it, some items were missing and others were damaged.

Poor communication, poor customer service, and an overall stressful experience. I will not be ordering from Babyshop again.

When I placed my order, I discovered that the garment had stains. I filed a complaint about the item and requested to return it. On May 22nd, they confirmed that the complaint was approved and that I did not need to send the item back. They promised to issue a refund within 3-7 days. I still have not received any money for the complaint, and the refund was supposed to be made no later than June 2nd. I paid via Swish. I have sent two emails but received no response. There is also no phone number for the company. I want you to pay back what you have promised.30623-5607 / Order number: 1626201Update June 16: Still no refund and no answer from the company.

The customs duty on the delivery of my purchased items to the USA amounted to 43%. On an order totaling $135, I was forced to pay $58 in duties. The seller's website—Baby Shop—contains no direct indication regarding such customs duties. You have to navigate to a section containing special instructions (the so-called "fine print"), which is deliberately hidden from the main page. Furthermore, there is no warning provided during the checkout process. I believe the seller did this on purpose. Be wary of this seller—they are willing to resort to any deception to get your money.

I placed an order over two weeks ago and received both the order confirmation and shipping notification, but the parcel still hasn’t arrived. The tracking information has not been updated at all.

I’ve contacted customer service multiple times and have yet to receive any response. The payment was taken from my account immediately, yet I still have neither the product nor any resolution to this issue. Very disappointing experience.

I ordered and paid two pairs of shoes but they only sent one pair and even that was the wrong colour. I had to e-mail customer service many times to get the return label and then had to print it myself. After a week I got a refund of only one pair of shoes, the wrong coloured one. So I had to e-mail them again to ask for the refund for the pair that they never even sent. I demanded compensation for all this trouble they caused but they didn’t give anything, not even a discount code for next purchase. I will never buy from Babyshop again.

I’ve decided to share my experience because so many negative opinions seem absurd to me that I started to think there must be another Bayshop. 🤷‍♀️

First of all, I received a confirmation email immediately after payment. I was then informed that my purchase had been sent, and the delivery date was exactly as projected.

The products were exactly the same as the ones I had ordered. I saw some comments saying that the shop had canceled orders because the discount was too big. Another absurd claim — one of the items I ordered was 70% off, and nothing like that happened.

The package was very well packed, and everything was more than fine.

To be honest, if you gave one star because of fees that the shop cannot control, that is really unfair.
And just to confirm — for EU countries, no additional fees were added, obviously.

I added this opinion, because I was really afraid after reading all the negative opinions. However now, I can only recommend this shop :)

If I could give zero I would. I ordered a Banwood scooter for my daughter for Christmas thinking I got a good price. When it arrived I had to pay UPS £80 for it to be delivered. I then got an invoice a couple of weeks later from UPS stating I had to pay another £200! This is more than the scooter itself. These charges are not made clear on their site, nor are they made clear when paying for delivery. When I emailed the company they simply said they cannot do anything and it’s to do with our country and fees. They should not be sending items that will be charging nearly £300 in fees!! DO NOT order from this site if you are in the UK

Terrible experience — would not order again.

I placed a small order (~$60), and was later hit with over $100 in UPS import duties and fees, which is higher than the value of the order itself. These charges were not clearly disclosed at checkout in any meaningful way.

When I reached out to Babyshop for support, they were completely unhelpful and simply redirected me to UPS instead of taking responsibility or assisting in resolving the issue.

I had no choice but to cancel delivery due to these excessive and unexpected charges. Instead of addressing the situation, Babyshop then charged me an additional $90 “refusal fee” for a package I never received.

Terrible wanted to return 60 euro shoes return fee was 40 euro

I wanted to share my positive experience, because I myself got very nervous after reading all the negative reviews here. So I made an order, paid, but no order confirmation appeared on screen and no order confirmation was send to my email. I got nervous. Then read a lot of negative comments on instagram and here, and contacted Babyshop.com to cancel my order if my order doesn’t exist. To which they quickly replied and send me the order details. And then it took 8-9 days to get my order delivered. All went good! Please don’t worry, they are not a scam shop. I think they just have poor systems and need to improve their technical items (did r smoke to make sure a client immediately gets order confirmation appeared). But otherwise all went fine! I ordered 3 items and received all of them. Just wanted to leave this feedback for those people worried:)

I purchased 2 pairs of toddler winter boots. They arrived weeks later, too late for our trip. Therefore I had bought the boots from another retailer. I tried to courier these boots to get a refund within the required time period BUT Babyshop refused the return parcel!!! So...apparently, it is coming back to me. Babyshop is engaging in the the unlawful practice, I will certainly file formal complaints to the Swedish Consumer Agency as well as my bank reporting fraudulent activity. Avoid at all costs!

I placed an order 2 weeks ago. Order number 147178. it was for 2 bikes. I received one bike only and tried to contact support. they replied after 3-4 days saying they are checking with the warehouse about the status. Snce then no reply. there is no contact number or anyother way to reach out to them...

I placed an order with items on sale and took a screenshot of the order confimation. A day later the order was cancelled because of technical difficulties and offered a 15% discount on my next order. I reached out with my screenshot to get a price match ( because the prices went up in the meantime) and I got a very rude response that I should know that it was a mistake because their items were deeply discounted? Very disappointing and won’t be ordering again. I have ordered from junior edition before and got items up to 90% off so when I see a 70% discount I don’t assume it’s a mistake. Why do you put items on sale on your page to not honor it? After some research it’s called Bait and switch and it’s illegal. So why are you practicing that? Very disappointing.

Worst shooping platform for online. The items never artives on time. This is my fourth time experiencing online shopping with baby shop and as usual it never comes on time and always delay for two three days. Really sick of this online shopping. Overall zero customer service as they never resolve the issue and just say if you do not recieve on time we will eacalate the isue and when the complain is escaled nothing happens only one apology email comes thats it. File number also i am adding 10052445, 10048969 and the current order as well took 3 days

The most awful and disturbing. Please do not order anything online, you won’t get any support and moreover no any updates on a delivery time. Do not use Babyshop online, just through the store