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MoneyGram International Reviews 

47,369
•
TrustScore 4 out of 5

4.0

Money transfer service
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Review summary

Created with AI, based on recent reviews

Looking at 1,287 reviews, reviewers had a great experience with this company. Customers frequently mention that sending money internationally is extremely quick, secure, and very straightforward to complete through the digital platform. People also deeply appreciate the user-friendly website, noting that handling financial transactions online saves considerable time compared to traditional methods. Reviewers often highlight the highly responsive support team, explaining that professional assistance is readily available whenever questions arise. Some reviewers were not happy with strict verification requirements and unexpected account blocks right after signing up. Consumers noted that these sudden security checks can significantly delay money transfers or unexpectedly restrict full account access.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly. Many reviewers praise the fast, simple... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the fast, convenient, and... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe the support as fast,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how fast, safe, and easy it is to... See more

Response time

Users describe ambiguous interactions with response time, reflecting heavily split experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount... See more

Company replied

Rated 4 out of 5 stars

My experience with MoneyGram has been great whether I'm sending or receiving money. It's fast and convenient plus the fees and currency exchange rates are much better than Western Union. I would d... See more

Company replied

Rated 5 out of 5 stars

My experience with MoneyGram has been excellent. The service was fast, easy to use, and reliable. The transaction was completed smoothly, and I found the process simple to follow. Overall, I'm very sa... See more

Company replied

Rated 5 out of 5 stars

The quickest transfer and deposit of money I sent to my cousin in Congo DRC. The easy way of using their application, very simple and easy to process the application on the phone. I can recommend M... See more

Company replied

Company details

  1. Money transfer service
  2. Financial advisor
  3. Financial Institution
  4. Money order service
  5. Non-bank financial service
  6. Payment service

About MoneyGram International

Written by the company

About MoneyGram

MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.

Consumer services

MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.

Business solutions

MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.

MoneyGram Foundation

MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.

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4.0

Great

TrustScore 4 out of 5

47k reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(47,369)

1,601 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

MoneyGram Is The Way To Send Money Internationally!

Fast, simple to use way of transferring money internationally. So far, absolutely no problems using the MoneyGram app. Have used MoneyGram to transfer money to the United States of America and Mexico and couldn’t ask for a more efficient and what appears to be very reliable service. Charges seem pretty fair to me as well.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely angry and disappointed…

I am extremely angry and disappointed with MoneyGram.
On August 13, I sent money to a family member through MoneyGram. The money was immediately taken from my bank account, but my family member never received it.
Today is September 6. I have now been waiting for 24 days, and I STILL have not received my money back.
How is it possible that MoneyGram takes money from my account, the recipient receives nothing, and then I have to wait for weeks to get my own money back? This is absolutely unacceptable.
I don't want excuses, and I don't want to keep hearing that I just have to wait. I want MoneyGram to resolve this immediately and refund my money.
After this experience, I have completely lost my trust in MoneyGram. I want other customers to know what happened to my money and how long I have been waiting.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Upgrade app is a nightmare …

The new moneygram app is a nightmare to manoeuvre, it doesn't allow customers to cancel transactions. It was a brilliant app before the latest upgrade...now its a nightmare. I absolutely hate it ..sort yourself out, if something is working well and not broken, please don't meddle.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Once you pass all security questions…

Once you pass all security questions setting up an account, then go online even without the app and it was easy sending and my receiver was able to pick it up on time without problems. The transfer fee was reasonable.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Too Many Technical Problems

Very disappointing experience with MoneyGram. It almost never works on the first attempt. There are constantly bugs and technical issues, and I have to try several times before I can complete a transaction. Their IT system is unreliable and clearly needs major improvement. This is extremely frustrating, especially when you just want to send money quickly and without hassle.

2 September 2026
Unprompted review

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