I seem to have run into some issues. When I have sent money to my recipient, Walusimbi Harrison, going on 6 years now, he has run into some difficulties picking up cash from the location in Uganda. Th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company itself is good, trustworthy. The recent update to the website is bad. Especially confusing is the choosing of the recipient's bank account. You have to click on it, to select the bank, wh... See more
Company replied
Very convenient when you need to send money and are not in a physical position to do so due to being at an event or enroute or just not being able to go to a MoneyGram outlet.
Company replied
Quick and simple to use for transactions. A little concerned about security of my details. Fees too high.
Company replied
Company details
- Money transfer service
- Financial advisor
- Financial Institution
- Money order service
- Non-bank financial service
- Payment service
About MoneyGram International
Written by the company
About MoneyGram
MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.
Consumer services
MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.
Business solutions
MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.
MoneyGram Foundation
MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
Check out our options below
Contact info
2828 N Harwood, 75201, Dallas, United States
- 1-800-MoneyGram
- customerservice@moneygram.com
- www.moneygram.com
4.0
Great
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were helpful in directing me to…
They were helpful in directing me to the correct website for what I needed.
22 July 2026
Unprompted review
Toke care of my concerns in just two…
Toke care of my concerns in just two minutes..
22 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Garbage service
Garbage service, garbage customer treatment, garbage app. I sent money to my brother, the employee in one of their branches sent it without asking me in which currency the receiver should receive them. I told him you should have asked, you sent it in the wrong currency the receiver won't be able to receive it to which he replied "well I cannot change it it is already sent". I contacted their garbage customer support after a struggle to reach a human being bypassing their garbage AI chat the guy in the support told me I have to contact them by phone, I asked what are the god damn numbers I have to call as this garbage shady scammy company doesn't publish phone numbers, he gave me 2 phone numbers that don't work, I told me THE NUMBERS ARE NOT EVEN AVAILABLE AND DON'T WORK. To which he replied "you have to use this website" and he gave me callmoneygram.com or some shit like that, I used it and entered my mobile number and guess who called me, A BOT AGAINNN. I went through this shit and typed what I was instructed to type and final stage was "OH SORRY WE ARE EXPERIENCING MORE THAN USUAL PHONE CALLS PLEASE USE THE CHAT SERVICE TO GET A FASTER REPLY. AND THAT IS IT. WON'T USE THIS GARBAGE SERVICE EVER AGAIN.
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Very good service and value for money.
22 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Very easy to transfer money and the…
Very easy to transfer money and the fees are low...
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Too much of an ask of information
I was very happy with using Moneygram for many years to transfer money to a relative until yesterday when the platform required me to upload a photo of either a passport, driver's license, or other government ID. Their claim for this invasion of privacy is to counter money laundering. So, they are going to collect your private information in the form of ID, including photo, on their computer system and we are supposed to trust that this is secure? Not a chance. There is no way I am uploading an image of my personal ID to any commercial platform. I took my business to another well-known money transfer company and they did not have this invasive requirement. After all, I am entering a debit card for payment! Good-bye Moneygram.
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Quick-easy and smooth…
Quick-easy and smooth transaction!!Always use them.
21 July 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Couldn’t be any easier!
21 July 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Blocked account, no explanation
My account was blocked with no explanation, customer service cannot help. This was after I spent over an hour trying to send a transfer to someone. I was using a Canadian passport as verification and sending funds from Canada.
22 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Used it for the first time
Used it for the first time. Urgent money transfer to my girlfriend abroad. Profile deactivated. No explanation, nothing... Very bad
22 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Quick and easy
Quick and easy. Gave me the information I was looking for and it didn’t take forever as it does some companies
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Avoid MoneyGram—Incompetent AI and Zero…
Avoid MoneyGram—Incompetent AI and Zero Human Support
Made a transfer in the morning and received a transaction acknowledgement. Checked my account two hours later, only to see "Not Processed – Information Pending," advising me to check my email.
I received no email. When I submitted a progress update with my reference number, I got a canned AI response claiming the transaction didn't exist. I then filed a formal complaint with a screenshot of the transaction directly from my logged-in account. The reply? Another clueless AI asking "the sender" to contact MoneyGram—completely failing to realize I am the sender using the account's registered email.
There is no phone number for real support. The only option left is to cancel, which takes up to 14 days to refund my money. A completely substandard operation run entirely by useless AI. Save yourself the headache and use a transfer service that actually processes payments in 30 minutes.
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
Generally I have great experience at…
Generally I have great experience at the transfert by monneyGram. But, sometime there were some delay.
21 July 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Total waste of time
Total waste of time. I’m blocked before even starting. Ai service. Problem solved
Send money
Now I’m refused for being suspicious lol for sending $600
Customer Service can’t tell me why and can’t do anything to reverse it
Don’t waste your time use other real companies
21 July 2026
Unprompted review
Reply from MoneyGram International
Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.