Since this weekend (1.8.2026 on) moneygram has a big service problem: a) the app does not work: it says available in a few days, use desktop b) when using desktop, the button to confirm the amount... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with MoneyGram has been great whether I'm sending or receiving money. It's fast and convenient plus the fees and currency exchange rates are much better than Western Union. I would d... See more
Company replied
My experience with MoneyGram has been excellent. The service was fast, easy to use, and reliable. The transaction was completed smoothly, and I found the process simple to follow. Overall, I'm very sa... See more
Company replied
The quickest transfer and deposit of money I sent to my cousin in Congo DRC. The easy way of using their application, very simple and easy to process the application on the phone. I can recommend M... See more
Company replied
Company details
- Money transfer service
- Financial advisor
- Financial Institution
- Money order service
- Non-bank financial service
- Payment service
About MoneyGram International
Written by the company
About MoneyGram
MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.
Consumer services
MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.
Business solutions
MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.
MoneyGram Foundation
MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.
Check out our options below
Contact info
2828 N Harwood, 75201, Dallas, United States
- 1-800-MoneyGram
- customerservice@moneygram.com
- www.moneygram.com
4.0
Great
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like living in the because I have…
I like living in the because I have experience to speak English good and Sam like working
You no about living in the UK
United Kingdom is good have many jobs in this country I like UK and I love living in the UK
31 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Mia is a wonderful
Mia is a wonderful, fast, and dedicated employee. Thanks mia for helping 💓
30 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
It takes little to no time to transfer money via money gram
The money transfer was easy to understand and took no time at all. Fill out the information boxes and within seconds it seems the transaction is complete with receipt.
28 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
I am new to the application so I could…
I am new to the application so I could not cancel my transfer. I just pressed on Support bottom and it is all done in seconds
30 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
The staff who helped me was super…
The staff who helped me was super service !
Thank you
29 August 2026
Unprompted review
Reply from MoneyGram International
Thanks a bunch for the positive review! We're glad to hear that you had a good experience with MoneyGram. Your satisfaction means the world to us!
muy eficientes ,gracias ..
28 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
MoneyGram is fast and convenient with very competitive rates.
My experience with MoneyGram has been great whether I'm sending or receiving money. It's fast and convenient plus the fees and currency exchange rates are much better than Western Union.
I would definitely recommend using MoneyGram for your money transfer.
29 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
At first
At first, I was skeptical because I am not very sure whether it will work or not. I’ve been using MoneyGram for a long time and I normally go to the pharmacy or Walmart or any MoneyGram station and I have no problem. But this time I took chances to see if I can because I have my apps and I would like to make use of my apps, and I was attended by an operator in the chat. She or whoever she is or he is it’s wonderful experience. I made the transfer to Account and everything went smoothly and very well and very fast. Thank you thank you very much for this experience now I am very comfortable transferring funds to my relatives in different states. I am almost every day. Use some money sending family support to my family in the Philippines almost every day you could see and I have no problem and I have more chance of changing my way of sending to the Philippines or to anywhere. I am loving MoneyGram and I will use MoneyGram forever.
29 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
the service is very good but comparing…
the service is very good but comparing to other site the services fees and rate of exchange are higher.
can you do anything about this? thanks
28 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
MoneyGram is fast
MoneyGram is fast, cheap and reliable!! Best than any other money transfer platform!
28 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Easy and quick to use
28 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Well easy to scroll on MoneyGram web…
Well easy to scroll on MoneyGram web site . Great rates for India.
27 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!
Was splendid
Was splendid, customer service are fast, helped me and answered all questions that I had , thanks for the great help!
29 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Being able to chat is so much faster…
Being able to chat is so much faster than waiting on line a the chat is always right there to help you. Love it❤️
28 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!
Money Gram gives very good service.
Money Gram gives very good service.
28 August 2026
Unprompted review
Reply from MoneyGram International
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a good experience at MoneyGram. We really appreciate your support and hope to serve you just as well in the future. Have a fantastic day!
Am easy breezy and quick experience was…
Am easy breezy and quick experience was had.
28 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
Moneygram is very important for me
28 August 2026
Unprompted review
Reply from MoneyGram International
We wanted to take a moment to say a big thank you for your awesome review. Your kind words mean a lot to us and we appreciate your trust in our services. Thank you for choosing MoneyGram!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.