Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more
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Review summary
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Reviews shaping this summary
Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more
Company replied
SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more
Company replied
WNBAA0403282282YQ Still waiting for my parcel to be delivered. Keeps saying delivery failed amd wrong delivery info when it has all be entered correctly. Also delivery happens out of office time.... See more
Company replied
Company details
Written by the company
Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.
Contact info
Units 49-51 Cranes Business Centre, IP3 9SQ, Ipswich, United Kingdom
- 01473928094
- wanbexpress.com
1.2
Bad
593 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discusting Con and should be taken down!
This App is a con and should be reported to the UK Trading Standards.
It does not track your parcel and shows the wrong information. And when you cancel the 3 day free trial as directed through your settings on your I phone they still charge you at £9.99 per week and it’s extremely difficult to stop it with out closing your bank account.
It’s thieving .
The phone number on the app to contact them does not connect!
Do NOT even download the App
I have rung Apple and got no where. If you asked them to stop the subscription they say it will also stop all your other Apple subscriptions including iCloud
22 July 2026
Unprompted review
WNBAA0479205401YQ showed as cleared…
WNBAA0479205401YQ showed as cleared customs in UK on 14th July 26. Then showed out for delivery on 15th July. Been showing to be 'being delivered today' for the last few days. No sign of it and having read the other reviews am doubting I ever will!
19 July 2026
Unprompted review
I did recieve some of the items I…
I did recieve some of the items I ordered over a month ago but did not recieve all of them that were in the order. The tracking made it seem like all the items were shipped. My tracking number was WNBAA04781344334Q.
15 July 2026
Unprompted review
Reply from Wanbexpress
Hello,
Please provide your correct tracking number so I can assist you with the inquiry. You may also contact the seller for further support.
Feel free to reach out to us if you have any other questions.
not what i ordered two of the items…
not what i ordered two of the items wrong size
brilliant con
6 July 2026
Unprompted review
Reply from Wanbexpress
Hello, please provide the correct tracking number so I can look up your shipment.
This product issue was not caused by logistics transit; it stems from the merchant shipping the wrong item. We recommend you contact the seller directly to resolve this.
Feel free to reach out if you have any other questions.
Still havent received my order…
Still havent received my order WNBAA0472211886YQ
Don't look like it will be getting it either
3 July 2026
Unprompted review
Reply from Wanbexpress
Hello, thank you for your patience.
After our internal verification, there is no record of shipment WNBAA0472211886YQ being received and scanned at our warehouse. We suggest you reach out to the seller to confirm whether the goods have been dispatched.
It is not that we fail to arrange delivery promptly. If the seller has not handed over the parcel to us, we are unable to proceed with transportation. Once the goods are delivered to our warehouse, we will arrange shipment for your package right away. Thank you for your understanding.
Thanks again for your feedback. Please feel free to contact us if you have any further inquiries.
Told me my parcel was out for delivery…
Told me my parcel was out for delivery days ago ...I'm still waiting....
Mr p Williams...
Buyer beware..😡
29 June 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We totally get you’re upset about the slow delivery. Kindly share your valid tracking number with us so we can check your package. You can also consult your seller for support.
Each local last-mile provider has different delivery timelines. We’ll give you their contact details to speed up your delivery.
Let us know anytime if you need more help.
Still waiting on my order tracking…
Still waiting on my order tracking number is H048SA0091413707
25 June 2026
Unprompted review
Reply from Wanbexpress
Hello, we fully understand your concern.
Thank you for your patience. Based on our investigation,
there is no record of the item having been received at our warehouse. We recommend contacting the seller to confirm whether the item has been shipped.
Thank you again for your feedback. If you have any other questions, please feel free to contact us.
Not received
24 June 2026
Unprompted review
Reply from Wanbexpress
Hello,
Please provide me with your correct tracking number so I can check the status for you. You may also contact the seller to discuss this matter.
If you have any other questions, please feel free to contact us at any time.
I made a review about the deliver…
I made a review about the deliver company in Canada... I made one wrong and bad review... my apologies.. I realized they really accepted very very professional... I'm so sorry.. my apologies to the delivery company in Canada...
12 June 2026
Unprompted review
Reply from Wanbexpress
That’s absolutely fine. Thank you so much for your understanding and honest feedback! We’ll take note of the previous misunderstanding and work to improve it, striving to make our service even better. We truly appreciate your patience.
Cant give less than 1
Cant give less than 1, driver delivered my parcel but then left my gate OPEN and my dog escaped, thanks to this driver I've lost my best friend as I couldn't run after her as I'm disabled!!
Update.
WNBAA0470243463YQ is my tracking number, one of my neighbours searched for 3 days and found my dog severely dehydrated with heatstroke. I am not happy this shouldn't have happened at all.
22 June 2026
Unprompted review
Reply from Wanbexpress
We are truly sorry that such a heartbreaking incident occurred; it was our delivery person’s carelessness that led to the front door not being properly secured. We understand that you have limited mobility and that your dog is your best companion—losing him must be absolutely devastating for you. We have taken note of this issue and will instruct all staff to check doors and windows whenever they make home deliveries in the future. If you’re still looking for your dog, all staff along our delivery route will keep an eye out for it. If you need the contact information for the last-mile delivery provider, please provide us with the tracking number so we can look it up for you. You can also report this issue to them directly—that will help us resolve it more efficiently.
No communication to cancel order
I keep receiving a package each month, sometimes twice, for skin tag removal stickers - I ordered them once only, and now you have them on repeat. Please cancel the subscription .
Consignee ref :606072171
Consignor ref : WNBBAA04641422893YQ TA; 260504471844 -
4 June 2026
Unprompted review
Reply from Wanbexpress
Dear customer,
We sincerely apologize for all the inconvenience and frustration caused by receiving repeated packages of skin tag removal stickers without any prior subscription notice. We fully understand how annoyed you are about this recurring delivery issue.
We have tried to look up the shipment records based on the reference numbers you shared (Consignee ref: 606072171, Consignor ref: WNBBAA04641422893YQ TA; 260504471844), but we cannot locate any matching logistics data in our system. To accurately check the real-time transport status of your goods, we will need you to provide the complete and correct tracking number of the parcel.
Besides, we would like to clarify that Wanb Express only undertakes cross-border logistics delivery services. We do not have the administrative authority to pause, block or cancel any recurring shipments set up by the merchant seller. All subscription settings, shipment arrangements and refund approvals are fully controlled by the store where you placed your order.
We recommend you contact your seller right away to formally submit your request to cancel the recurring subscription and stop all follow-up deliveries. You can also negotiate a return and refund solution with them if needed.
If you need any logistics support documents after providing the valid tracking number, please feel free to email our international support team:
service@wanbexpress.com
global@wanbexpress.com
We regret this unpleasant experience and hope you can resolve the matter smoothly with the seller soon.
Best regards,
The Wanb Express
I ordered a package 13 days ago and I…
I ordered a package 13 days ago and I have no information about it. In the website 17TRACK it is written that the package is to be picked up by the carrier when it should be already in my country, Spain.
My tracking number is WNBAA0462663240YQ.
Thank you for giving me some update.
30 May 2026
Unprompted review
Reply from Wanbexpress
Dear Customer,
Thank you for your patience. Following our investigation, we have no record of this parcel having been received into our warehouse. We recommend you get in touch with your seller to confirm whether the order has been dispatched.
Thanks again for your feedback. Please feel free to contact us should you have further enquiries.
Kind regards,
WANB EXPRESS
order was supposedly Delivered on the…
order was supposedly Delivered on the 28th April 2026.but no package arrived and tracking says delivered..
Tracking Number ZA06102158201
28 April 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced and thank you for bringing this matter to our attention. We have checked your tracking number in our system, but unfortunately, the number you provided is incorrect and we are unable to locate the parcel. We recommend that you contact the seller to obtain the correct tracking number, which begins with WNBAA.
Terrible
Terrible . Ordered from newgarments . The two hoodies were ordered on the 15th before 2 delivery attempts which were both classed “ unsuccessful” despite me being at home at the time they were supposedly delivered. no communication at all, parcel back at relay hub now- need refund asap WNBAA0454205547YQ
28 April 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we have discovered that your parcel has been returned. We kindly ask you to be patient. In this situation, we recommend that you contact your local carrier to request redelivery. Their contact details are as follows:
Website: https://relaytech.co/
Terrible experience
This is the tracking number WNBAA0447747965YQ the item was ordered on the 22nd march the last update was on the 25 saying it had been processed at the shezen sorting centre then no updates at all now on the 9th April it has updated to say it was delivered on the 3rd of April but no package here this is really not ok it’s very annoying that my item has been marked as delivered 6 days after it supposedly was even though it never came
22 March 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel was successfully delivered. Should you still not have received it, we advise contacting the seller, who will liaise directly with us. Our colleagues will assist the seller in following up on this matter.
No update on my item.
No update on my item, Tracking Number WNBAA0451378853YQ.
Near impossible to contact customer service as there is no response.
I'm very frustrated, as I don't even know who the last mile courier is and wether they have received my package/ package details.
8 April 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention. After checking your tracking number, we can confirm that the parcel has been successfully delivered. As we operate solely as an importer, we recommend that you contact your local carrier, whose contact details are provided below:
Tel.: 03308085456 / +44 330 333 6556
0344 522 7363
Web: https://www.evri.com/track-a-parcel
In a yr I have had about 30 packages…
In a yr I have had about 30 packages shipped thru them, I have received exactly NONE. I finally figured out a month or so that the tracking information is false, the GPS map shows delivered to Kentucky!! This isn't a 1x issue, this is every single time they are the shipping company! I want to post office and it never went thru them!! They need to be held accountable and compensate every customer the ripped off!! I'm trying to find way to sue them. I have about 100 screen shots proving it!!
I thought sellers were innocent but happens too much and have tons of reviews stating they never received package delivered this them either!!
20 February 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for your experience. It would be very helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you very much for informing us of this problem. We will ensure that this type of incident does not happen again in the future.
Package not moving...
4/16 update - the reply is bogus. I sent screenshots even emailed the customer service department. Already confirmed with seller that she spoke with someone and they said the tracking number was removed from your system and someone took the package so it never got delivered. Unfortunately she had to resend the item through another company and said she will never use your service again. The 1 star reviews are not because you guys are great. It's because this is a consistent problem. *****
3/31 update - now package says delivered, but I do not have the package. Local post office say they do not have any packages with that ttracking number and no one can provide me with a proof of delivery photo or tracking from my local post office to see where the package is. Worst company ever.
********
Ordered from online seller and they shipped by package through two different couriers. I had no problem with the other courier and have had that package for a week, however my package with Wanbexpress has been "at the Chicago distribution center" since 3/22. Attempted costumer service with no reply. Now I am realizing my package will never come. Tracking ZA05359976201
20 March 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced and thank you for bringing this matter to our attention. We have checked your tracking number in our system, but unfortunately the number you provided is incorrect and could not be located. We recommend contacting the seller to obtain the correct tracking number.
Ordered some items from Amazon
Ordered some items from Amazon, was informed it would take 7 to 12 days to be delivered, the date then changed, and then changed again, and now it says no date available, they decided to use Wanbang Express, Tracking ID: WNBAA0443953355YQ, somehow the package cleared customs prior to it arriving at the US facility of USPS (as stated by the tracking information provided), the tracking information continues to repeat that it has either left or arrived at one of the local facilities (without mentioning the location or any location at all). After contacting USPS they informed me that it was likely a scam, because they have not received any package with that tracking number or carrier/importer. It is now encroaching upon the one month mark, and my products have yet to arrive. Seems like USPS people were correct, this organization is a scam, based off all the one star reviews.
Update, seller has stopped posting tracking updates, and so has the shipping organization (Wanbang Express). Last update was three days ago, amazon has stated that if I don’t receive the order in 7 to 10 more days then I can receive a full refund. Additionally the seller is no longer listed as an authorized seller on Amazon, not like that sketchy at all!
I guess it took this many times of individuals not receiving their products for Amazon to finally figure out that the seller as well as the shipping organization are scams /shams.
Update on April 16, 2026 item still has not been delivered despite Wanbang express stating it has, seller has refused to respond to Amazon, and any request from myself, have gone as not able to be received because seller is no longer on Amazon marketplace. Wanbang did not send me any photographic evidence that my package was delivered. This place is a scam.
22 March 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel was successfully delivered. Should you still not have received it, we advise contacting the seller, who will liaise directly with us. Our colleagues will assist the seller in following up on this matter.
WNBAA0440070186YQ
WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updating . Based on other reviews I’m afraid the package has been lost .
17 March 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced and thank you for bringing this matter to our attention. In this instance, we recommend contacting your local carrier, whose contact information is as follows:
web:https://speedx.io/cross-border-shipping/
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