Quiver Reviews 

130
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the extremely polite delivery drivers who carefully handle packages and bring them straight to the door. Many individuals also enjoy the smooth tracking systems, friendly communication, and timely arrivals even during very busy operational periods. However, some customers also noted frustrating delays with next-day deliveries and unhelpful, slow customer service responses when seeking updates. Several reviewers pointed out that tracking numbers often fail to update properly while parcels remain stranded. Additionally, staff members noted some internal operational challenges.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of differing opinions.... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting a sharp contrast between delivery... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division in customer experiences. Many... See more

Payment

Reviewers mention negative feedback about payment, consistently reporting delays in compensation. Consumers... See more

Customer service

People report profound frustration and negative experiences with customer service, describing support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company who deliver straight to your door. Have had a few companies send me items via Quiver, and it's so noticeable how polite their deliver drivers are, and that they actually bother to hand d... See more

Rated 5 out of 5 stars

First time I’d heard of quiver but a good experience. Very fast. Courier rang up to make sure I was there and received the package and was friendly. Hoping the green credentials are good too, but have... See more

Rated 5 out of 5 stars

The commitment of your telephone call was such a big deal to me, what a great way to ensure delivery. Thank you to both team members!

Rated 5 out of 5 stars

very pleasant and helpful delivery man. He carried my things inside as I'm getting on in years.


Company details

  1. Delivery Service
  2. E-commerce service
  3. Logistics service
  4. Shipping and postal service
  5. Software company
  6. Software Vendor

Written by the company

Quiver provides faster delivery from stores to customers in London, Paris and New York.


Contact info

3.2

Average

TrustScore 3 out of 5

130 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(130)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waited in for four days

Waited in for four days for my ‘next day delivery’. All day for the 12 hour delivery window. Still hasn’t arrived. Same email bumping it to the next day arrives at 8pm every day. Will have to rush to the shops and buy a wedding outfit tomorrow. And the company I originally bought from will lose their sale.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

This company is paid by North and South wines to deliver and, so far, I have had the delivery failed or rescheduled 3 times. I should have received this on Friday and it’s now Monday. I have paid a whopping £10 for this service and it has been absolutely rubbish. Do not use.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

i also worked in this company from the…

i also worked in this company from the last 5 months and they are not paying me payment and when i asked then they giving me excuses that we are waiting for payment from customers which i don’t think so that customers holding their payments for 5-6 months and this company still working for them . I think they just making fool to their workers . So i highly requested to everyone that please don’t work with this company because they will not paying you one single penny.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond service.

I checked that this order could actually be delivered on the same day. As I didn't put the order through until late afternoon. The company checked with Quiver and they accepted the order.
I was kept up to date throughout the delivery. Unbelievable service and I can truly recommend Quiver.
Thank you so much.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam!

This company does not pay their staff! Stay away from this company at all costs. I did 3 shifts in total with them.....the first shift was a trial which they said would be paid. During the following 2 shifts, I had to pay congestion charges as the company does not pay this which I was happy to agree to at the time. Pay day came and I wasn't paid. They kept hounding me to do more shifts and I kept explaining that I couldn't afford to do any more shifts until they paid me for the shifts I had already worked. For 2 months they kept fobbing me off by telling me they were waiting to be paid by the customers and once they got paid, I would be paid. 4months later and I've still never received a single payment despite multiple email conversations. This company is a complete scam!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

They do not pay employees

They do not pay employees, they wait till the end of the month to then tell you they are waiting to be paid for them to pay you. Very unprofessional company.
DO NOT WORK HERE IF YOU WANT TO GET PAID

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

Driver gave update with expected delivery time and asked if I’d be i. They called me and brought package to my door. Excellent service and great delivery person. Thank you.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

No payment 2 months after???

Whoever wants to work here, they have still not paid me after 2 months of work. This is the email they keep sending, I will update in future. Only responded because I threatened to take legal action.

Hi Irfan,

We completely understand your frustration, and we're genuinely sorry for how long this process has taken. We know that this delay has caused significant concern.

We want to assure you that we have not ignored your case. At this time, we are still awaiting payment from the merchant. Unfortunately, we are unable to release funds until they have been received on our end.

As soon as the merchant's payment is received, it will immediately be reflected in the Payments tab of your app, and you will be able to see the updated status there.

We understand this is not the outcome you were hoping for, but we want to be transparent about the current situation rather than provide inaccurate timelines.

Best,
Chifie

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, photos of tracking where and when the parcel was left - very impressed compared to other delivery services1

29 June 2026
Unprompted review

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