"Amazing eSIM service! Helloroam is Super easy to set up and the connection was fast and reliable the whole time. It made traveling so much easier without having to worry about crazy roaming fees. Hi... See more
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Apparently, my Phone\n Does not support Esim. I only discovered this after purchased a plan. And I thought, no problem reviews say they're well-known for their customer support, which is false. Online... See more
Company replied
Terrible experience. When I got to Fiji, the eSIM would not activate. I took a screenshot of the failure to activate message, and sent emails to Hello Roam asking for assistance but never got a reply.... See more
Company replied
When i had a problem at the beginning, your service desk immediately took care of it in a very competent way. if only other companies would be up for that standard too. very happy with the esim card... See more
Company details
- #62 of 63 best companies in Internet Service Provider
- #95 of 96 best companies in Telecommunications service provider
- #99 of 101 best companies in Travel deals
Written by the company
HelloRoam is a trusted travel eSIM provider offering instant international mobile data with money-back guarantee in 170+ countries. As a leading eSIM marketplace with 24/7 customer support, we provide reliable eSIM plans from $1/GB with instant QR activation. Buy eSIM online for Europe, USA, Asia and enjoy guaranteed network coverage across 200+ networks worldwide. Our prepaid travel data plans eliminate roaming charges on iPhone and Android devices, making us the best travel eSIM alternative to traditional roaming and local SIM cards. Trusted by digital nomads and international travelers, we offer unlimited data eSIM options with transparent pricing in 63 languages and accept 20+ currencies. Experience hassle-free eSIM activation with our affordable eSIM for travel. UK-based Future Syncs Limited (Company No. 15950168) - your reliable international eSIM provider for seamless global connectivity.
Contact info
124 city Road, EC1V 2NX, London, United Kingdom
- +447466227569
- help@helloroam.com
- helloroam.com
3.2
Average
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"Amazing eSIM service!
"Amazing eSIM service!
Helloroam is Super easy to set up and the connection was fast and reliable the whole time. It made traveling so much easier without having to worry about crazy roaming fees. Highly recommend!"
14 August 2026
Unprompted review
I was not able to activate my eZIM card…
I was not able to activate my eZIM card through out my 2 weeks stay in Nigeria and had to spend a lot of money to stay connected.
4 August 2026
Unprompted review
happy with HelloRoam
Really happy with HelloRoam. Everything worked as expected, from messaging and Google Maps through to streaming without any issues. Easy to use, reliable and affordable. Would happily use them again when travelling.
10 July 2026
Works well in paris
3 August 2026
Unprompted review
The Network is too bad.
3 August 2026
Very good experience
Very good experience! The eSIM was easy to set up and worked great in London. It was much cheaper than it would have been to use my own operator there.
2 August 2026
it was not working
1 August 2026
not recommended
The package got high price and limited a lot. Recommend to compare with Klook to see the big difference
1 August 2026
Customer service was good but the…
Customer service was good but the service wasn’t good, connection and bad reception
3 August 2026
Unprompted review
Reply from Helloroam
Hi,
Thank you for your feedback, and we’re glad our customer support was helpful. We’re sorry the network connection and reception didn’t meet expectations during your trip.
eSIM coverage relies on local mobile networks and can vary depending on the area, but we’d still like to investigate what happened. Please contact us at help@helloroam.com with your order number or the email used for your purchase so we can check the network performance and find a suitable solution for you.
Kind regards,
HelloRoam Support
The service works in Sweden but not in…
The service works in Sweden but not in Denmark. How can we fix this_
4 August 2026
Unprompted review
Reply from Helloroam
Hi Thomas,
We’re sorry for the confusion. We have checked your order and can confirm that you purchased a Sweden-only eSIM, not a Europe regional eSIM.
The eSIM is therefore designed to work only in Sweden and will not provide coverage in Denmark. To use mobile data in Denmark, you would need to purchase either a Denmark eSIM or a Europe regional eSIM that includes both countries.
Please email us at help@helloroam.com if you need help choosing the correct plan.
Kind regards,
HelloRoam Support
Terrible experience
Terrible experience. When I got to Fiji, the eSIM would not activate. I took a screenshot of the failure to activate message, and sent emails to Hello Roam asking for assistance but never got a reply. And yet they had the good Grace to ask me for a review so this is what you’re getting returned. Don’t use Hello Riam
3 August 2026
Unprompted review
Reply from Helloroam
Hi Steph,
We’re very sorry about your experience and that you did not receive the assistance you needed while in Fiji.
We have located your order, but we cannot identify the email address connected to your Trustpilot profile or locate your previous messages. Please email us at help@helloroam.com from the email address used for your order and mention this review.
We can either help you get the eSIM working or arrange a refund, depending on your preference.
Kind regards,
HelloRoam Support
Customer. Support, not so much.
Apparently, my Phone\n Does not support Esim. I only discovered this after purchased a plan. And I thought, no problem reviews say they're well-known for their customer support, which is false. Online chat, 24/7 false Send an email address, false WhatsApp, 6 hours to get a response And still have not received a refund Finally got a response on WhatsApp. Gave All my information and then nothing.
31 July 2026
Unprompted review
Reply from Helloroam
Hi Ric,
We’re sorry for the delay and frustration caused.
Our support team has now spoken with you, and your refund has been issued. Depending on your bank or payment provider, it may take several business days to appear in your account.
We apologise that the response was not as quick as it should have been.
Kind regards,
HelloRoam Support
When i had a problem at the beginning
When i had a problem at the beginning, your service desk immediately took care of it in a very competent way. if only other companies would be up for that standard too.
very happy with the esim card too, thank you!
30 July 2026
Unprompted review
Bad signaling the mountains
I ordered hello roam esim because I read that it have good signal in thr mountains but actually the signal was bad.
23 July 2026
Unprompted review
Reply from Helloroam
Hi Bella,
We’re sorry the signal did not meet your expectations in the mountains. Coverage in remote and mountainous areas can vary because it depends on the local network, nearby towers, terrain and weather conditions.
Please contact us at help@helloroam.com with your order number and the exact location where you experienced the issue. We’ll check the available network coverage and see how we can help.
Kind regards,
HelloRoam Support
eSIM only worked for 1 day
24 July 2026
Unprompted review
Reply from Helloroam
Hi Elle,
We’re sorry the eSIM stopped working after one day.
We have checked our support records but cannot find any ticket or message relating to this issue. Please email help@helloroam.com from the email address used for your order and include your order number.
Our support team will investigate the issue and help resolve it as quickly as possible.
Kind regards,
HelloRoam Support
Easy to use app and the eSIM was easy…
Easy to use app and the eSIM was easy to install. In the USA the coverage is fantastic.
8 July 2026
Unprompted review
Customer Service was really fast and it…
Customer Service was really fast and it works fine :)
30 June 2026
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