SCAM They scammed my parents, took a large deposit and on the day claimed they were stuck in “traffic”. Horrible communication and then never showed up. Then tried to force my parents to c... See more
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See what reviewers are saying
Booked for a full house deep clean they arrived on time, did an amazing job with the clean and the staff were friendly and professional. Communication was informative and polite. Very impressed will d... See more
Company replied
I contacted omnia clean for roof and patio clean of my property. From the first contact they were professional with very fast responses. I am very happy with the work the staff were friendly and effi... See more
Company replied
I would not recommend this company! I booked a full house clean and paid a substantial deposit. They did not turn up and proceeded to give conflicting excuses throughout the day! I had specified I ne... See more
Company replied
Company details
- Commercial cleaning service
- Carpet cleaning service
- House clearance service
- Pressure washing service
- Roofing service
Written by the company
At Omnia Clean UK, we are proud to be one of the UK's leading Exterior & Interior Cleaning Specialists, delivering exceptional cleaning, restoration, and maintenance services to residential, commercial, industrial, and public-sector clients nationwide. Our mission is simple: to provide outstanding results, exceptional customer service, and reliable solutions tailored to every client's needs. With a highly trained team, industry-leading equipment, and a commitment to excellence, we help property owners protect, restore, and enhance their environments. We offer a comprehensive range of specialist services including commercial cleaning, pressure washing, window cleaning, gutter and drain maintenance, graffiti removal, mould treatment, roof and solar panel cleaning, carpet and upholstery cleaning, construction and post-construction cleaning, garden maintenance, hospital and medical facility cleaning, office cleaning, industrial cleaning, and much more. What sets us apart is our attention to detail, professionalism, and dedication to customer satisfaction. Every project—whether a small residential clean or a large-scale commercial contract—is completed to the highest standards of quality, safety, and compliance. Our clients trust us because we are dependable, transparent, fully insured, and committed to delivering results that exceed expectations. We believe that a clean, well-maintained environment not only looks better but also contributes to healthier, safer, and more productive spaces. At Omnia Clean UK, we don't just clean—we restore, protect, and transform properties. Your Property. Our Expertise. Exceptional Results.
Contact info
24-26 Regent Place, B1 3nj, Birmingham , United Kingdom
- 07512605908
- Sales@omniacleanuk.com
- omniacleanuk.com
3.1
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company at all costs.
Avoid this company at all costs.
My experience from start to finish was extremely disappointing.
I paid a £300 deposit three weeks in advance to secure the booking. Then, less than 48 hours before the appointment, I was asked if the booking could be moved. I explained this wasn’t possible due to other arrangements, and I found the communication abrupt and unprofessional.
I was told the team would arrive at 11:00 am, but they turned up at 7:30 am without any prior phone call or message.
The quote stated they would use an industrial vacuum and steam mop all floors. Instead, they arrived with a Henry vacuum and a standard mop and bucket. When questioned, I was told the steam mop had broken on the previous job, which I found difficult to understand given they had arrived at my property at 7:30 am.
By around 1:30 pm, the team said they had finished despite many of the quoted tasks still not being completed. The office initially encouraged us to point out anything that had been missed so it could be rectified. However, after we asked for the agreed work to be completed, we were later told we had been “rude” and the team was instructed to leave.
After they left, the carpets still hadn’t been vacuumed, the oven hadn’t been cleaned, and many surfaces looked as though they had simply been wiped over, smearing dirt rather than removing it. I ended up having to clean the property myself, completely defeating the purpose of hiring a professional cleaning company.
When I requested my money back, I was told the team were “stuck in traffic on the M4”—despite them having already attended my property and left. This response gave me very little confidence that my complaint was being taken seriously.
During the visit, members of the team also made comments about their employment status and being paid in cash. I found those comments concerning and unprofessional.
Overall, this was an extremely poor experience, and based on my experience I would not recommend this company.
20 July 2026
Unprompted review
Very prompt
Very prompt, friendly, got down to work straight away and lovely end result. Hope to book them again soon
16 July 2026
Unprompted review
Flat clean.
They arrived and stayed for three hours. There were three of them. I was very pleased by the result and they’re polite and professional. Very recommended.
8 July 2026
Unprompted review
Scammers!!!!
6 May 2026
Unprompted review
🛑🛑 SCAM
🛑🛑 SCAM, SCAM, SCAM 🛑🛑
Please look at the all the other reviews and do not fall for the fake ones.
They take advantage of people, scam them and keep their deposits!!
15 June 2026
Unprompted review
Reply from omnia clean uk
You're entitled to your opinion, but it's important to be accurate. Reviews on Trustpilot cannot simply be "faked" by businesses. Trustpilot has its own verification and moderation processes, and we have no ability to alter or remove genuine customer reviews.
We complete 50+ bookings every month and maintain a 95% positive review rate across multiple platforms. By your logic, because a small number of customers have disagreed with our terms and conditions, that would make us a scam company. We don't believe that's a fair or reasonable conclusion.
In your case, you agreed to our terms and conditions when booking. Unfortunately, those terms were later breached, which is why the outcome was not in your favour. You're now disagreeing with terms that were accepted at the time of booking, which is confusing.
We appreciate that you're disappointed with the outcome, but our position remains unchanged. We wish you all the best in your future endeavours.
This matter is now closed.
Omnia clean uk 🇬🇧
Full house deep clean
Booked for a full house deep clean they arrived on time, did an amazing job with the clean and the staff were friendly and professional. Communication was informative and polite. Very impressed will definitely be booking in again
10 June 2026
Unprompted review
Reply from omnia clean uk
Thank you so much for your wonderful review! We're delighted to hear that you were happy with the deep clean and that our team arrived on time, provided excellent service, and maintained clear communication throughout. Your kind words about our staff's professionalism and friendliness mean a lot to us. We truly appreciate your support and look forward to helping you again in the future. Thank you for choosing us! 😊
A scam company
Omnia clean rescheduled the first appointment with 25mins notice. They rescheduled again at 4pm on a Friday when due Monday morning because of a training day??? Then just didn't turn up. When I asked what was happening I received an accusatory response saying they were cancelling the job but deposits non refundable. I should have known the deposit was high but had just had a really positive experience so feeling confident. They are obviously entirely fraudulent and now the negative reviews appear and they have disappeared off checkatrade
16 June 2026
Unprompted review
Reply from omnia clean uk
Thank you for your feedback. We are sorry that you feel dissatisfied with your experience.
Before making your booking and paying the deposit, you agreed to our Terms and Conditions. These clearly state that:
"Deposits are non-refundable where the customer cancels the booking, fails to provide access, provides inaccurate information, breaches these terms, or otherwise prevents the service from being carried out as agreed."
Although you chose to cancel the service, we offered you the option to reschedule your booking. Unfortunately, you decided not to proceed.
In addition, our Terms and Conditions also state:
"We operate a zero-tolerance policy towards abusive, threatening, intimidating, discriminatory, or aggressive behaviour towards our staff, contractors, or representatives."
During our interactions, there were two occasions where members of our team were subjected to language and behaviour that we considered unacceptable. One member of staff was left extremely distressed. After reviewing the recorded communications, we concluded that this policy had also been breached.
We strongly reject the allegation that we are fraudulent or that we "scammed" you. We are a legitimate business with policies in place to protect both our customers and our staff. These policies are provided before booking so customers can make an informed decision before proceeding.
We understand that you are upset with the outcome. However, just as we are committed to treating our customers with professionalism and respect, we expect the same courtesy to be shown to our team.
We wish you all the best moving forward.
Omnia clean uk 🇬🇧
extremely professional kind and caring
extremely professional kind and caring. Very happy with the results :)
3 June 2026
Unprompted review
Reply from omnia clean uk
Thank you for your wonderful review! We're delighted to hear that you found our team professional, kind, and caring. Providing excellent service and ensuring our customers are happy with the results is always our top priority.
We truly appreciate your support and are so pleased that you're happy with the outcome. We look forward to helping you again in the future! 😊
Very friendly and did a good job…
Very friendly and did a good job cleaning everything that was listed.
5 May 2026
Unprompted review
Reply from omnia clean uk
Thank you for your review! We're pleased to hear that you found our team friendly and that you were happy with the cleaning service provided.
We always aim to deliver a thorough clean and ensure that everything requested is completed to a high standard. Your feedback is greatly appreciated, and we look forward to helping you again in the future.
Thank you for choosing Omnia Clean! 😊
Professional and friendly great service…
Professional and friendly great service and work hard for the best experience.
15 June 2026
Unprompted review
Reply from omnia clean uk
Thank you for your kind review! We're delighted to hear that you found our team professional and friendly and that you were happy with the service provided.
We always strive to work hard and deliver the best possible experience for our customers, so it's wonderful to know that our efforts were appreciated. Thank you for choosing Omnia Clean, and we look forward to assisting you again in the future! 😊
I contacted omnia clean for roof and…
I contacted omnia clean for roof and patio clean of my property. From the first contact they were professional with very fast responses. I am very happy with the work the staff were friendly and efficient the work was done to a high standard 😀 I would definitely recommend.
1 June 2026
Unprompted review
Reply from omnia clean uk
Thank you so much for your wonderful review! We're delighted to hear that you were happy with both our service and the results of your roof and patio clean.
It's great to know that our team's professionalism, quick communication, and friendly approach made a positive impression. We take pride in delivering high-quality work and ensuring every customer has a great experience from start to finish.
Thank you for your recommendation and for choosing Omnia Clean. We truly appreciate your support and look forward to helping you again in the future! 😀
I would not recommend this company
I would not recommend this company! I booked a full house clean and paid a substantial deposit. They did not turn up and proceeded to give conflicting excuses throughout the day! I had specified I needed the clean done by a specified date for a house sale. I was informed that if I wanted them to come the following day it would cost a further £330 taking the cost to over £1,000! When I refused I was pressured into ‘cancelling’ and therefore losing my deposit! I currently have not had my deposit refunded!
I STRONGLY SUGGEST YOU DO NOT HIRE THIS COMPANY
13 May 2026
Unprompted review
Reply from omnia clean uk
We are disappointed to read this review, as it does not accurately reflect the circumstances surrounding your booking.
Prior to making payment, you agreed to our Terms and Conditions, which clearly explain our booking, cancellation, and deposit policies. These terms are provided to all customers before any payment is made.
Throughout our communications, you repeatedly described our team as being "really professional and polite," and we have records of these conversations. It is therefore surprising to see allegations that we have acted dishonestly.
At no stage did we "scam" you. We remained in contact regarding your booking and discussed the available options with you. When you chose not to proceed, the matter was handled in accordance with the Terms and Conditions that were agreed to at the time of booking.
We also have policies in place regarding respectful communication with our staff. During our interactions, there were instances where our team felt they were being spoken to in an unacceptable manner. As a business, we are committed to treating all customers with courtesy and professionalism, and we expect the same respect to be shown to our staff.
We appreciate that you are unhappy with the outcome. However, the decisions made regarding your booking and deposit were based on the agreed contractual terms, not an attempt to withhold funds unfairly.
We wish you all the best moving forward.
SCAM
SCAM
They scammed my parents, took a large deposit and on the day claimed they were stuck in “traffic”. Horrible communication and then never showed up.
Then tried to force my parents to cancel so they could keep the deposit.
DO NOT BOOK.
EDIT- I have seen the booking confirmation and all the communication between both parties and can confirm you have scammed my mum, she has taken this further and has been in extreme financial and mental distress.
13 May 2026
Unprompted review
Reply from omnia clean uk
We are disappointed to read this review.
As you were not a party to the booking agreement, you do not have access to the full details of the communications, terms, and conditions that were agreed to by the customer prior to payment.
The booking was governed by our Terms and Conditions, which were accepted before the deposit was paid. Any decisions regarding the booking and deposit were made in accordance with those agreed terms and not arbitrarily.
We strongly reject the allegation that we "scammed" anyone. We are a legitimate business that operates under clear contractual terms which are provided to customers before they proceed with a booking.
We would also note that review platforms generally require reviews to be based on a genuine first-hand customer experience. As you were not the customer named on the booking and were not a party to the agreement, we do not believe this review accurately reflects a direct experience of our services.
We remain willing to engage directly with the customer regarding any concerns they may have and wish them the best moving forward.
Omnia clean uk 🇬🇧
SCAM!!!
SCAM!! I do not recommend using this company. I requested a roof clean, quote said FULL roof clean.
They cleaned HALF of our roof, and left a huge mess for us to clean up.
I messaged to ask why and the excuse was apparently a misunderstanding.. more like misleading so you book with them. I was then pushed in three separate messages to pay £250 extra to complete the job. I'll be taking further action.
9 June 2026
Unprompted review
Reply from omnia clean uk
We strongly dispute the claims made in this review.
Before providing a quotation, we requested photographs of the areas of the roof that you wanted cleaned. The only photographs provided to us showed the front section of the roof. Based on the information and images supplied, we quoted for and completed the work shown in those photographs.
Many customers send photographs of both the front and rear of their roof when they require a full roof clean. Equally, some customers only require one section of the roof to be cleaned and therefore only provide photographs of that specific area. For this reason, we can only quote and carry out work based on the information that is provided to us.
At the time the work was completed, you expressed satisfaction with the service and paid the remaining balance without dispute. It was only after completion that you raised concerns regarding additional areas of the roof that had not been included in the original photographs or quotation.
When you asked about cleaning the other side of the roof, we explained that this would constitute additional work beyond the agreed scope of the original service and would therefore require a separate charge. We believe this is a reasonable and standard approach for any service provider.
We also reject any suggestion that Omnia Clean UK is a scam. The fact that you willingly paid both the deposit and the remaining balance after the work was completed demonstrates that the service was carried out in accordance with the agreement that was in place at the time.
We take pride in being transparent with our customers and carrying out work based on the instructions and information provided to us. We remain committed to delivering professional services and treating all customers fairly and respectfully.
Omnai clean uk 🇬🇧
Very happy with the service from Omnia…
Very happy with the service from Omnia Clean UK. They were punctual, friendly and worked efficiently.l would recommend
31 May 2026
Unprompted review
Reply from omnia clean uk
Thank you for your kind review! We're delighted to hear that you were very happy with the service provided by Omnia Clean UK.
It's great to know that our team's punctuality, friendliness, and efficiency made a positive impression. We always strive to deliver the highest standard of service and ensure our customers have a great experience.
Thank you for your recommendation and for choosing Omnia Clean UK. We truly appreciate your support and look forward to helping you again in the future! 😊
You are the cheater bullshit
You are the cheater bullshit
You don't gave my money
8 June 2026
Unprompted review
Reply from omnia clean uk
This review has been left by a former worker and not by a customer of Omnia Clean UK.
We are disappointed to read this review.
As a former member of our team, you are aware that Omnia Clean UK maintains professional standards and quality expectations for all staff and contractors. Unfortunately, concerns were raised regarding the standard of work being carried out, and after these issues were discussed, we made the decision to end our working relationship.
The language used in this review is inappropriate and does not provide any factual information regarding our services or your concerns. We encourage anyone with a genuine issue to raise it through the appropriate channels so that it can be addressed professionally.
We categorically reject any suggestion that we have acted dishonestly. Any payments due are handled in accordance with the agreed terms of engagement and our company procedures.
We remain committed to delivering high-quality services to our customers and maintaining professional standards throughout our business.
All the best in on your future endeavours.
Omnia clean uk 🇬🇧
Completely unprofessional, rude and disrespectful response from Omnia Clean UK Ltd
I contacted this company through Checkatrade requesting quotes for gutter cleaning and window cleaning. Like many customers, I contacted a few companies to compare prices and availability before deciding who to proceed with.
The company immediately requested my home address before even properly discussing the work. I was hesitant to provide this information initially, but after doing so, I received one of the most rude and unprofessional responses I have ever experienced from a business.
After I politely explained that I had requested a reduction in the quote and would get back to them, I was told to “go elsewhere”, accused of “window shopping”, and spoken to in a dismissive and degrading manner.
No customer should be treated like that for simply comparing quotes or taking time to make a decision.
What made this even more upsetting is that I have had extensive renovation work completed at my property already, including a fully fitted kitchen, flooring, and electrical works, with further projects planned including bathroom and garage restoration. My decisions are measured and based around ongoing works and budgeting; as any responsible homeowner would do.
Unfortunately, experiences like this make me feel that some tradespeople simply do not take certain customers seriously.
Whether intentional or not, the tone and attitude came across as deeply disrespectful and intimidating.
I work hard, like most people, and there was absolutely no justification for such an **aggressive response.**
In hindsight, I am relieved I did not proceed with this company, because professionalism, trust, and respect matter when inviting people to work at your home.
I would strongly advise others to be cautious about sharing personal information and addresses too quickly with companies online until trust and professionalism have been established.
**I absolutely would NOT recommend this company based on my experience.**
27 May 2026
Unprompted review
Reply from omnia clean uk
We are disappointed to read this review, as it does not accurately reflect our records of the interaction.
When customers request quotations for services such as gutter cleaning and window cleaning, it is entirely normal and necessary for us to request the property address. Without knowing the location and property details, we cannot accurately assess the work required or provide a reliable quotation.
Throughout our communications, there appeared to be significant uncertainty as to whether you actually wished to proceed with a booking. There were numerous discussions regarding pricing, availability, and the quotation, but no clear indication that you intended to move forward with our services.
As a business, we are happy to answer reasonable questions and assist genuine enquiries. However, there comes a point where we must focus our time and resources on customers who are actively looking to book services.
We reject the suggestion that our team acted aggressively or intended to intimidate you. We strive to communicate professionally with all customers and have records of our communications.
Ultimately, no booking was made, no payment was taken, and no service was carried out. We simply decided that we were not the right fit for your requirements and wished you well in finding a provider better suited to your needs.
We take pride in delivering professional services to thousands of customers and will continue to do so.
Omnia clean uk 🇬🇧
Scammed me
Scammed me. They will take a huge deposit and on the day the work should be done, will give excuses and delay the work to force cancellation which is in no way your fault. Lost my money. Reported to Checkatrade and trading standards.
7 May 2026
Unprompted review
Reply from omnia clean uk
We strongly dispute the claims made in this review.
Our records show that you requested the booking be cancelled. We acted on your instructions and cancelled the booking accordingly. Prior to this, our cancellation policy and deposit terms had been explained to you on multiple occasions, and you had agreed to those terms before making payment.
Our Terms and Conditions clearly state the circumstances under which a deposit may be forfeited, including where a customer chooses to cancel a booking. The deposit was therefore handled in accordance with the agreement that was accepted at the time of booking.
We reject the allegation that we "forced" you to cancel. The decision to cancel was your own, and we simply followed your instructions. At no stage were you compelled to make a payment; you voluntarily paid the deposit after receiving and accepting our Terms and Conditions.
We also note that you raised the matter with Checkatrade. Based on the information available, the outcome did not support your allegation that our company had acted improperly. Our position has remained consistent throughout: we followed the agreed terms of the booking.
We understand that you are disappointed at losing your deposit. However, this does not make the company a scam. Omnia Clean UK is a legitimate business that operates under clear contractual terms which are provided to customers before payment is made.
We remain committed to treating customers fairly, transparently, and in accordance with the policies that all customers agree to when booking our services.
Omnia clean uk 🇬🇧
Brilliant job
Brilliant job - complete house clean - everything immaculate & super clean - can’t recommend highly enough - very friendly and approachable staff too
13 April 2026
Unprompted review
Reply from omnia clean uk
Thank you so much for your wonderful review! We're delighted to hear that you were so pleased with your full house clean and that everything was left immaculate and sparkling clean.
Your kind words about our friendly and approachable team mean a great deal to us. We work hard to deliver the highest standards of cleaning and customer service, so it's fantastic to know we met your expectations.
Thank you for your recommendation and for choosing Omnia Clean UK. We truly appreciate your support and look forward to helping you again in the future! 😊
Omnia clean uk 🇬🇧
Very disappointed and disgrace experience
I rarely write a review, unless its exceptionally good or bad.
Let me tell you why you shouldn't hire their service which made me speechless:
1. Unreliable booking
We booked and confirmed a cleaning service 4 weeks in advance with a deposit of £200. But the confirmation message they sent contained incorrect date and time details, which already showed a lack of organisation.
2. Last-minute cancellation with no accountability
We reconfirmed the appointment one day before. However, 15 minutes before the scheduled arrival, they cancelled the job, claiming they had quoted the service at a lower price. How is this considered professional?
We had just moved into a new home and needed a deep clean before staying overnight, this had caused significant disruption and stress.
3. Poor communication and customer service
The responses we received were dismissive. There was no genuine effort to resolve the situation or acknowledge the inconvenience caused.
4. Very concerning deposit refund process
We were told the deposit would be refunded on the day they cancelled. But, there were no proactive updates, we had to chase repeatedly over multiple weeks, and we were later told the transaction had “bounced back”, yet no one informed us until we followed up ourselves. Even after providing new bank account details, the refund was still delayed and only processed after further chasing.
The entire experience felt extremely unprofessional and, at times, concerning. Given the amount involved (£200), the lack of transparency and delays made it feel like a potential scam, which is unacceptable for any legitimate business.
Please do consider carefully before even requesting a quote from them.
30 March 2026
Unprompted review
Reply from omnia clean uk
We are sorry that you were dissatisfied with your experience. However, we believe this review does not fairly reflect what occurred.
Unfortunately, due to an unforeseen internal operational issue, we were unable to carry out the service as originally scheduled. As soon as this became apparent, we contacted you, explained the situation, apologised for the inconvenience, and confirmed that a full refund would be issued.
At no point was there any dispute regarding your entitlement to a refund. The refund was processed in line with our standard procedures, which can take up to 5 working days to reach a customer's account. As weekends are not classed as working days by the banking system, the timescale was slightly longer than you expected, but still within the stated processing period.
We appreciate that waiting for a refund can be frustrating. However, the suggestion that we acted dishonestly or attempted to retain your funds is simply incorrect. You received your refund in full exactly as promised.
We take pride in being transparent with our customers, and while we regret that we were unable to complete the work on this occasion, we believe we acted responsibly by informing you promptly and ensuring your refund was returned in full.
We wish you all the best moving forward.
Omnia clean uk 🇬🇧
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