Ruff and Tumble Reviews 2,071

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, including drying coats, beds, and accessories. Consumers appreciate the accurate sizing guides, which ensure a perfect fit for their dogs. The effectiveness and practicality of the items are frequently mentioned, with many people noting that the products are well worth the investment. Consumers are also pleased with the prompt delivery service and excellent customer support. People find the ordering process easy and appreciate the knowledgeable and friendly staff. The company's commitment to sustainability, such as recycling old items, is another aspect that consumers value. Overall, reviewers highly recommend the company for its high-quality products and exceptional service.

Based on these reviews

Rated 5 out of 5 stars
Verified

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

Communication was great, and we were able to purchase the velvet dog bed in store as unavailable on line. The bed is quite beautiful and very well made, with firm yet soft sides and base supporting ou... See more

Rated 5 out of 5 stars
Verified

My order didn't arrive at the expected time due to the courier. Ruff and Tumble were quick to resend the products with an alternative carrier, which arrived quickly. My handsome boy is now sporting hi... See more

Rated 5 out of 5 stars
Verified

Arrived on time and packaged well. Size guide was spot on. My Spaniel is whiz at getting out of towels usually, but this one stays put. Perfect for the car journey home as typical spaniel can't keep o... See more

Rated 5 out of 5 stars

Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made... See more

Rated 4 out of 5 stars
Verified

Lovely, high quality products. The dog bed cover is first class. Unfortunately the XL dog cooler coat was too tight in the neck for my Newfoundland. The returns procedure is easy - although free retur... See more

Rated 5 out of 5 stars

I've bought a few things from Ruff and Tumble over the years (Drying coats, mitts, toweling bed covers, sofa covers, aprons, cooling coats, slip & clip leads and most recently crate mats) - I can hone... See more

Rated 5 out of 5 stars

From the selection at ordering, the best way to measure to find the most appropriate size, the prompt service (ordered one day and delivered within 24 hours!) and the exceptional fit and quality of... See more

Rated 5 out of 5 stars

I’ve tried other dog drying coats, and I can honestly say that Ruff and Tumble dog drying coats are far superior. They dry brilliantly, stop spaniel shaking spray, and my lads are massively comfy/... See more

Rated 5 out of 5 stars
Verified

A breath of fresh air. They answer the phone, happy to give advice. Needed to exchange so purchased smaller size which arrived next day. Refund processed immediately on return of too large coat. W... See more

Rated 5 out of 5 stars
Verified

Felt confident that I'd ordered the correct size because of the guidance provided. Quality of the product is very good. My Labrador who swims most days is benefiting from it as her arthritic back hurt... See more

Rated 5 out of 5 stars
Verified

Bought the Bolster Burnham (L) bed for 32kg golden retriever and he absolutely loves it, I have never seen him so relaxed and comfy looking! Love this company- great fast service, and this bed along w... See more

Rated 5 out of 5 stars
Verified

It was hard to choose which dry coats to order because they are all beautiful. The fit is great and the material is top quality. The classic in rose hips looks stunning on my black Labrador and the... See more

Rated 5 out of 5 stars
Verified

Excellent products. More expensive than the average but 10times more practical and efficient! We have recently adopted a rescue dog who is afraid of most things but loves the sensation of being dried... See more

Rated 5 out of 5 stars

Fantastic quality products made in the U.K. Speedy delivery and well packaged. Not the cheapest but you get what you pay for and I wouldn’t hesitate to recommend.

Rated 5 out of 5 stars
Verified

Lovely dressing gown for the dog. Vey good quality, and I was surprised how quickly it arrived. Impressed by the repair and recycling service

Rated 4 out of 5 stars
Verified

The products I ordered (2xrobes) were excellent quality. I am sure our dogs will love them on holiday when they go to the beach. Only downside was the delivery. Using evri is a real issue, they take w... See more

Rated 5 out of 5 stars
Verified

Absolutely top quality drying coat and matching mitts, even comes with logo cloths bags to keep them in. Easy to order, sizes exactly as measuring guide so it fits my dog perfectly. Quick delivery and... See more

Rated 4 out of 5 stars
Verified

My one year old Labrador loves water & mud & this coat works so much better than trying to get her dry using just towels. She gets really relaxed when she’s wrapped up in it too, which is a nice bonus... See more

Rated 5 out of 5 stars
Verified

Easy to order, the size checker was an added bonus. Brilliant communication and delivered on time. The product is more pricey than I would normally pay, HOWEVER, it is well worth every penny. I also... See more

Rated 5 out of 5 stars
Verified

They are knowledgeable about their products. I returned 2 old drying coats which were washed and the company forward onto rehoming centres etc which is brilliant. I then received 20% off towards a new... See more

Rated 5 out of 5 stars
Verified

Boris is a cocker spaniel with little Queen Anne legs, we used to struggle to get him a drying coat that would stay in place and not trip him up. This is the second coat from Ruff and Tumble and they... See more

Rated 5 out of 5 stars
Verified

I’ve had a few items from tuff & tumble, including a drying coat and dog leads. All products are amazing quality and the colours are true. Poppy looks fabulous with her tangerine lead (she’s a black... See more

Rated 5 out of 5 stars
Verified

Two dogs; two coats - v pleased! Chose M/L for Springer spaniels and although one dog is quite petite, fit is excellent on both. In NW Scotland dogs are v v regularly soaking and these seem a good way... See more

Rated 5 out of 5 stars
Verified

Lovely products (collar and drying robe) excellent sizing guides. Friendly web site and follow up emails.

Rated 5 out of 5 stars
Verified

Bought two sofa covers in teal. Contacted company as concerned these would slip off leather easily. The covers are of a good weight so this hasn't been the case. These covers aren't cheap but I guess... See more

Rated 5 out of 5 stars
Verified

Easy to find what I wanted on site, as well as ordering. Product exactly as described and in photo and great quality. Quick response and updates after placing order and delivery within timeframe gi... See more

Rated 5 out of 5 stars
Verified

I'm delighted with the quality of the lovely Burnham Bolster Dog Bed and my two Labradors are in full agreement! Within minutes of placing the new bed in position, my eldest, Amber made herself comfor... See more

Rated 5 out of 5 stars
Verified

Prompt shipping and delivery all the way to the USA. Superior product and exactly as described. Perfect fit for my Basset Hound thanks to the special sizing for long, low breeds. A bit pricey but... See more

Rated 5 out of 5 stars
Verified

This is the 4th purchase, not because anything was wrong but puppies grow and then the older boy can’t be outdone by the new puppy so he needed a new one as well 😂 These drying coats are fantastic,... See more

Rated 5 out of 5 stars
Verified

I’ve been thinking about getting my Labrador a drying coat for a while & Rough & Tumble came up on my Facebook feed. I ordered over the Christmas period & was very pleasantly surprised when it arrive... See more

Rated 5 out of 5 stars
Verified

Excellent Customer service from Ruff & Tumble. The courier delivered to the wrong address and were no help in sorting out the problem. I emailed R & T, who then sent my order out again by a differe... See more

Rated 5 out of 5 stars
Verified

I missed my discount for my first order and sent a text - discount was sorted with no problem with an e mail to let me know. Super customer service. Great quality crate mats arrived swiftly - really... See more

Rated 5 out of 5 stars
Verified

Very friendly staff. Took steps to ensure we found what we wanted. Used the internet to provide product information. Demonstrated product. Held product until close of day so we didn’t... See more

Rated 5 out of 5 stars
Verified

Brilliant good quality items. The dog bed covers are extremely good durable material great to be able to whip off and wash anytime. The cooling coat is a perfect fit for my mixed breed dog. Haven... See more

Rated 5 out of 5 stars
Verified

Very quick international delivery. Product in itself made with care and excellent quality. Love the finishing. Will definitely order again! Tho the product is so well made, it'll last us a while!

Rated 5 out of 5 stars

So pleased with the Classic Dog Drying Coat. It fits my Cavapoo perfectly and he liked wearing it. I highly recommend these robes. My dog gets cold quickly and take a very long time to dry so this was... See more

Rated 5 out of 5 stars
Verified

Arrived quickly and looks awesome. We stayed in a holiday cottage recently that had these on the sofas. Loved them so much I bought one!

Rated 5 out of 5 stars
Verified

Drying coat arrived at allotted time and I’m happy with it. Our dog will take a bit of getting used to it as he sat still and didn’t move for nearly 5 minutes, an unusual situation for a springer span... See more

Rated 5 out of 5 stars
Verified

Ruff and Tumble recommended to me by a friend so I know their products are excellent quality. A good website, great guide to sizing and easy to order. Delivery sooner than I had expected, so 5* experi... See more

Rated 5 out of 5 stars
Verified

R&T drying jacket absorbs water like no other. Fantastic. Particularly important for my cockapoo who is recovering from a knee injury. Great service, great product. Thank you.

Rated 5 out of 5 stars
Verified

I had a problem with the product i recieved the ruff and tumble umberella!!!! The 1st time i needed it i opened it out and due to a manufacture issue the handle was in 2 pieces and i got soaked!!!!!... See more

Rated 5 out of 5 stars
Verified

They are FAB! I have 4 dogs in them and wouldnt ever use another brand. Their drying power is incredible and the dogs love them :) Would love to see some burnt orange coloured coats

Rated 5 out of 5 stars
Verified

Really easy to order and brilliant quality product. This is my second drying coat and they are super.

Rated 5 out of 5 stars

Just brought classic dog drying coat, with my dogs name on it , it’s lovely I Love it. It will help so much with the clean up ! Thank you so much for a great product and excellent delivery it was so q... See more

Rated 5 out of 5 stars
Verified

Good quality product I have their bed, covers, mitts and drying coat!

Rated 5 out of 5 stars
Verified

I sent 2 old drying coats back for recycling and received a 20% discount on 2 new drying coats. My spaniels love swimming & these coats dry them so well, there’s no mess or wet dog smell in the car on... See more

Rated 4 out of 5 stars

We have 7 dogs and a grooming parlour so have purchased many drying coats over the years. We just added some limited edition coats to our collection, beautiful colours. But very sad to see that they n... See more

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Company details

  1. #20 of 282 best companies in Pet shop

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Sad to see the storage bag is no longer included

We have 7 dogs and a grooming parlour so have purchased many drying coats over the years. We just added some limited edition coats to our collection, beautiful colours. But very sad to see that they no longer come in a storage bag. These have always been so easy to store in their own little bags

24 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Classy bit of kit

Lovely dressing gown for the dog. Vey good quality, and I was surprised how quickly it arrived. Impressed by the repair and recycling service

3 October 2025
Rated 5 out of 5 stars
Verified

Burnham Bolster Cover and Dog Drying Coat...delighted with them both!

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.
I also brought the Classic Dog Drying Coat. Although we have not used it yet it seems to be of great quality material. I ordered the size according to the website however it does seem too big around the leg straps so next time I'd probably get the smaller size. I really like Ruff and Tumble and would highly recommend!

2 October 2025
Rated 5 out of 5 stars
Verified

Arrived on time and packaged well

Arrived on time and packaged well. Size guide was spot on. My Spaniel is whiz at getting out of towels usually, but this one stays put. Perfect for the car journey home as typical spaniel can't keep out of the water.

26 August 2025

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