Property was amazing
I felt that the contact from kip after the initial booking was lacking. I had not heard of kip hideaways I was worried about the company being legitimate. After the initial payment and confirmation email, there was nothing unless I contacted the owners. The booking experience certainly made me very nervous about buyers remorse crept in.
When we arrived at the property we were blown away. It was exactly as the pictures showed. Alicia was great easy to contact if you have any questions, with prompt replies.
The property location was great with so much to see and do all within easy reach. We would definitely stay again.
Reply from Kip Hideaways
Hi Sarah, thank you for taking the time to leave your review.
Firstly, we are extremely glad to hear that you had such a great time at your hideaway! Music to our ears.
On the other hand we are so sorry to hear that our service was not up to scratch on this occasion - it sounds like we definitely dropped the ball this time and I can only apologise for this! We strive to offer the best service we can, but there is obviously space for improvement - and your feedback will be discussed with the team. If you ever need any help or reassurance prior to booking in the future you can always reach us on hello@kiphideaways.com. Thank you so much, The Kip Team.