Delivery was quick which was appreciated, thank you! Having ordered 2 separate items I had hoped though that there would have least been 2 pouches as the gifts are being given by 2 different people.... See more
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Review summary
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Speedy delivery, responsive customer service. Lost one star, as I’d ordered gift wrapping, expecting the charm to be boxed etc, it wasn’t. In fact the charm was bagged but loose, the little charm box... See more
Very impressed indeed. They notify you every step of your order to delivery. Well packed and what impressed me was they send you a return label and a return box envelope jewellery nice to its a... See more
Company replied
Easy to order and was surprised by the freebie included. Some lovely, unexpected bags for the beautiful gift boxes I purchased as extras. Lovely gift cards complete with the messages I wrote too.... See more
Company replied
Company details
Written by the company
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Every piece is hand-finished by skilled craftspeople, combining traditional craftsmanship with modern technology. We apply strict quality processes throughout and source only high‑quality raw materials, with a strong focus on responsible sourcing, business ethics, cost efficiency and reliable delivery. Today, all Pandora jewellery is crafted using 100% recycled silver and gold sourced from certified, responsible refiners.
Contact info
United Kingdom
- uk.pandora.net
4.1
Great
176k reviews
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Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Arrived with no charm
2 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
I have not received my order
I have not received my order. I placed it last Sunday and it’s been five days and he still has not been delivered. The earrings were meant to be a gift for a family member on Saturday. I’m not happy with the service.
1 November 2026
Ordered 3 items purple tiara Disney…
Ordered 3 items purple tiara Disney ring and Halo Trilogy earrings.As already purchased necklace and ring.Flower bangle is pretty but the flower I would have preferred with even petals.One petal is really small.I have decided to keep it to add fold charms.Packaged well and quick delivery.
30 September 2026
Made a lovely birthday present for my…
Made a lovely birthday present for my granddaughter she was very happy with it
11 September 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Easy to order
Beautiful earrings for a friend. I love that i could collect from a locker after work. Easy to order and quick delivery to locker
2 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Easy to follow online
Easy to follow online
Provided with good ongoing procedural details
Prompt despatching
Good packaging
2 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Rings lovely but disappointed in packaging
I ordered 2 rings for 2 different recipients. Rings are lovely but they were both crammed into 1 gift style box! A bit meagre given the amount of money paid
3 November 2026
Items as discried and next day delivery
2 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Fast delivery gorgeous pendant exactly…
Fast delivery gorgeous pendant exactly as advertised. Quality in every way.
3 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Very quick and easy
Very quick and easy. More choice in birthday and grandparents charms please
4 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Excellent helpful staff and great delivery service
I went into our local Pandora shop for a specific charm for my Granddaughter's bracelet. Unfortunately, they didn't have it in stock but the very nice sales assistant helped me order it online. It literally arrived the next day. Excellent service and great shop staff
3 November 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
Employee from Pandora Ealing
I had an amazing experience at the Pandora Ealing store, thanks to Shermiah. She was incredibly helpful, friendly and knowledgeable when assisting me with my Pandora cleaning kit. She truly went above and beyond, and employees like her are the reason customers return. She is a real asset to the team and genuinely deserves recognition, if not a well-deserved pay rise! Thank you, Shermiah, for making my experience so lovely.
5 November 2026
Unprompted review
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
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