Atolea Jewelry Reviews 

14,736
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful designs and high quality of the jewelry, noting that pieces are exceptionally durable, waterproof, and completely suitable for daily wear during activities like swimming and exercising. Consumers also appreciate the exceptionally helpful customer service, clear communication on order updates, and impressively quick shipping times. Some reviewers were not happy with delivery delays, mentioning that their packages took several weeks or even months to finally arrive. A few other people also felt that certain items lost their original color, turned silver, or broke after only minimal use.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing immense satisfaction with the beautiful and... See more

Quality

People report positive experiences with quality, expressing high satisfaction with waterproof and durable... See more

Customer service

Clients share positive opinions on customer service, highlighting that support agents answer questions very... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They have nothing but eye catching beautiful items. Fantastic promotional offers and great customer service. Oh and their jewelry is top notch for people who like to live in their pieces or at least t... See more

Rated 5 out of 5 stars

Excellent quality and value for money products. Excellent customer service, definitely make customers feel special and appreciated. My necklace is really lovely. I'm wearing it now and love that I... See more

Rated 5 out of 5 stars

I absolutely love this jewellery, great quality, l have a couple of the ankle chains , which after a few trips aboard look exactly the same when l bought them . Customer service is very good and de... See more

Rated 5 out of 5 stars

Communication on order status is always really clear and my orders meet my expectations every time! And I love that with the subscription box I order there's always a cute little surprise gift in ther... See more


Company details

  1. Jewellery shop
  2. also in
  3. Jeweller

Written by the company

ATOLEA Jewelry | Waterproof Jewelry with a lifetime color warranty, loved by 1,600,000+ customers worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(14,736)

3,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order on 10/27/26

I placed an order on 10/27/26. Received an email that my items have shipped but tracking has not moved at all. I have now had multiple outreaches with customer service. I have been told this morning, 11/5/26, that my items in fact haven’t shipped because an item is on backorder. I requested to cancel the order and they say I can’t cancel because the order has shipped. A trusted company would not do this. I have no faith in this company at this point.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewerly options

Beautiful jewerly options, always have great promotion year around. Good customer service. However, return items could be challenging. You must be sure what you buy.

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Happy Camper

I was so pleased when my order arrived. It was packaged professionally and beautifully in a sturdy recyclable box and each piece was carefully protected in its own individual drawstring cotton mini baggie. I was immediately impressed with the care and thoughtfulness given to the presentation and protection of each piece of jewellery.

I have placed 3 separate orders and each order arrived in a timely manner and all pieces were accounted for.

The jewellery looks exactly like the pictures and description provided. The jewellery is beautiful. I received many compliments when wearing my different pieces.

This season I am looking forward to doing my Christmas shopping for friends and family. I know they will love their gifts!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order from them

This is my second order from them, and I have enjoyed their necklaces. The website is simple to navigate, and completing the cart checkout is equally seamless. My son broke the chain, so I am restocking and eager for delivery.

31 October 2026
Unprompted review
Rated 4 out of 5 stars

Quick arrival

Quick arrival. Beautifully wrapped with individual pouches. No irritation and I have sensitive skin. Worthwhile if you get the buy 2 get 2 free sales

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Replies promptly

Replies promptly, helps with reminding me of the orders I placed.
Very helpful & kind with replies
Beautiful jewellery.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Items

I needed a bunch of new basic earrings and had my eye on a ring. Ended up purchasing during their buy 3 get 3 free sale and got 5 pairs of earrings and a ring for less than $300. Had trouble with the ring sizing but I think that is always gonna happen when you’re buying online. But the returns/exchange policy is incredible and customer service was amazing. Already have my eye on a few other pieces that I want to get! So far the jewellery is still in perfect condition and I haven’t had any issues with skin greening.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

I love the look of the Atolea jewelry

I love the look of the Atolea jewelry. I really love the fact that it is waterproof and you can wear in the pool & the shower, etc. I have ordered on two different occasions and I know I will order more in the future!

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Tennis choker rips out hair

I was really excited to receive my necklace, the tennis choker in gold….. I love the look, but, it is ripping my hair out constantly, so
I cant wear it, unless you wear your hair up, but still rips out the lil hairs on your neck. Disappointing

1 November 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Amanda,

We're deeply sorry for your recent experience with us.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.

Best,
Daryna
ATOLEA Customer Love Team

Rated 5 out of 5 stars

Lovely jewellery that never tarnishes!

Love all the Otolea jewellery. I have six of their necklaces now and wear them all the time when on holiday. They never tarnish and there are always some great offers on. Would definitely recommend!

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

My experience with Atolea jewellery started really well - my order arrived, I was happy with the pieces, and when one of the rings broke after a month, customer service replied promptly, offering a replacement or store credit. I opted for store credit as they had an offer on for 'buy 2 get 2 free' and thought this would be useful alongside my code. Turns out, I wasnt able to do this due to me not being able to use 2 codes at once - their apparent policy - this wasnt made aware at the point of choosing store credit and I was essentially being punished for being a customer. I contacted them again consistently and have been consistently ignored, given generic responses, and again ignored. It's really disappointing to see such a contrast between the initial service and then how a genuine customer complaint is handled when things dont go their way/ aren't straight forward. Ive slammed them with customer consumer rights act 2015 - showing how it is illegal to punish a customer like this, and still nothing, based on this experience I would not recommend them to anyone. Severely disappointing

3 November 2026
Unprompted review
Atolea Jewelry logo

Reply from Atolea Jewelry

Dear Rebecca,

We're deeply sorry for your recent experience with us.
We genuinely care about addressing this issue and ensuring you have a positive experience. Feel free to reach out to us at itsdaryna@atolea.co with the subject line "Trust Pilot Follow-Up." I'll be delighted to assist you personally.

Best,
Daryna
ATOLEA Customer Love Team

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