Bohomoon Reviews 

1,409
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning appearance of the jewelry, noting its affordability and resistance to tarnishing, even with daily wear and water exposure. Many appreciate that the pieces do not cause skin reactions and last exceptionally well. The customer service team is frequently highlighted for being helpful and efficient in resolving issues. However, some people mentioned issues with product durability, including stones falling out, items arriving faulty or discolored, and rapid tarnishing. A few also reported poor customer service, citing unhelpful responses or difficulties with refunds.

What people talk about most

Product

Customers generally express high satisfaction with the product quality, often praising the jewelry for being... See more

Quality

People report positive experiences with quality, with many reviewers praising the jewelry as tarnish-free,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, amazing,... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting its ease and the... See more

Price

Reviewers highlight positive aspects of price, with many finding the jewelry affordable and offering great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Lottie bracelet for my daughter. It arrived super fast!! So pleased with it, its really lovely. I immediatley ordered another one for myself .Again it arrived super fast. We are both ver... See more

Company replied

Rated 5 out of 5 stars

Quality jewellery, so pretty at affordable prices 🥰 If you’re looking for something a bit special or everyday wear then this is the company for you. Very happy customer 🥰 Love from Debbie 🥰🥰

Company replied

Rated 5 out of 5 stars

I have been shopping with Bohomoon for several years now - the affordable nature of their pieces & spectacular customer service means its become something of an obsession! I have had a few issues with... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Bohomoon! Each piece I have received has been high quality and stunning. I’m a regular customer, especially when they have the £10 sale on! All my pieces both silver and gold have l... See more

Company replied


Company details

  1. Costume Jewellery Shop

Written by the company

Your ultimate jewellery fix. We are committed to providing the best quality Stainless Steel products that our customers can count on to last!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,409)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So lush!

Really great comms!
Such pretty, great value jewellery. Lovely, caring packaging. Such a lovely surprise for a Bohomoon virgin mum 😂 Daughter has bagged herself 2 of my rings!
I love supporting small family businesses 🥰
Also the secret goody bags are such a great idea!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Bohomoon is the best Jewelry store in the UK

I believe Bohomoon is the best jewellery company in the UK. The pieces really beautiful, high quality and all tarnish free and waterproof (tried and tested, it’s true!) the shipping is always super speedy - sometimes even next day when you only pay standard! Also, they often go live on TikTok where they showcase pieces and have around 100 pieces all discounted. The only downside I could possibly think of is the full prices can often be a little too expensive, ie £32 for a ring. However, that said, when they do these flash sales on TikTok you can likely get that same ring for as low as £5! Overall, I recommend Bohomoon to everyone who compliments my jewelry and I now do not buy from anywhere else.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is insulting

I’ve shopped at Bohomoon for a while and never had any issues until now. I purchased some evil eye bracelets last year, I have a friend who often compliments these so decided I would buy her the same bracelets for her upcoming birthday. Unfortunately when these arrived they were faulty and discoloured. I raised this with Bohomoon immediately after the order was delivered. The response I got was absolutely shocking, they have accused me of trying to return the bracelets that I ordered over a year ago which is incredibly insulting and unprofessional of them. I was a repeat customer but I will not be after this incident. Imagine accusing your customers of something like this? Completely unacceptable and upsetting for me.

15 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hi Chloe,

Thank you for taking the time to share your feedback. We are really sorry to hear that you have not had a good experience with us.

We genuinely appreciate your feedback.

With any faulty items you have a one year manufacturing warranty to cover this at no extra charge to yourself, I think there may have been some confusion and our customer service were clarifying which order these items are from as we can see you purchased the same items last year.

If you would like to get in contact with our customer service team to talk about this further, please email customerservice@bohomoon.com.

Thank you again for your review.

Rated 5 out of 5 stars

I've got quite a few pieces from…

I've got quite a few pieces from Bohomoon. I love that they're tarnish free and such great quality, I like to wear jewellery everyday and not take them off so it's perfect for me. Will always buy from Bohomoon 💕

15 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Rachel,

Thank you for your review. We are so glad you love your items.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I’ve been wearing their jewellery for a…

I’ve been wearing their jewellery for a while now and I love them so much. The rings are sooo good and the quality is amazing. My hand chain broke and I was gutted and they saw my Instagram story and reached out to replace it. Made my day. Really good customer service and I will be carrying on wearing them bc I love. Thank you so much

11 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Alisha,

Thank you for your review. We are so glad you love your items and customer service have been able to provide your support with your queries.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

The jewellery is fantastic quality

The jewellery is fantastic quality, doesn’t tarnish when in the pool or the shower, I’ve had ankle bracelets on since June and been abroad in the sun, in the pool and showered with them on and they still look brand new! Definitely be ordering again!

13 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Sharna,

Thank you for your review. We are so glad you love your item.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

so helpful with everything and the…

so helpful with everything and the quality of their jewellery is amazing

10 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Tia,

Thank you for your review. We are so glad you love your items and customer service have been able to provide your support with your queries.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Lovely bangle, really happy with purchase

I ordered the Lottie bracelet for my daughter. It arrived super fast!! So pleased with it, its really lovely. I immediatley ordered another one for myself .Again it arrived super fast. We are both very happy customers. Would happily recommend to everyone. Perfect!!!

6 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Rosemarie,

Thank you for your review. We are so glad you love your items and that your order got to you quickly.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Great customer service

Great customer service. Nice pieces of jewellery too. Happy customer.

8 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello,

Thank you for your review. We are so glad you love your items and customer service have been able to provide your support with your query.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 2 out of 5 stars

The jewelry is nice but I had no idea…

The jewelry is nice but I had no idea if was shipping from Britain and there would be a $40 duty to receive. It's absolutely not worth that as I can purchase locally. It's nice but not that special.

4 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hi,

Thank you for taking the time to share your feedback. We are really sorry to hear you have not had a good experience with us.

Unfortunately, any customs duties, taxes, or import fees applied when at checkout on our website and are clearly stated before purchasing. We understand this can be frustrating, particularly on our items, and we are really sorry that these additional charges impacted your experience.

We genuinely appreciate your feedback.

If you would like to get in contact with our customer service team to talk about this further, please email customerservice@bohomoon.com

Thank you again for your review.

Rated 1 out of 5 stars

WASTE OF MONEY

Very poor quality such a cheap material worth it to spend a bit more, so you get jewellery that it actually last more than a couple of months

8 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hi,

Thank you for taking the time to share your feedback. We are really sorry to hear that you have not had a good experience with us.

We genuinely appreciate your feedback.

With any faulty items you have a one year manufacturing warranty to cover this at no extra charge to yourself.
If you would like to get in contact with our customer service team to talk about this further, please email customerservice@bohomoon.com.

Thank you again for your review.

Rated 5 out of 5 stars

Love Bohoomoon jewellery

Love Bohoomoon jewellery. Perfect sizes for myself with small fingers and always quick deliveries. Customer service is fantastic would recommend ✨

1 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Kirsty,

Thank you for your review. We are so glad you love your items and customer service have been able to provide your support with your queries.

We really appreciate your lovely feedback.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

Quality jewellery

Quality jewellery, so pretty at affordable prices 🥰 If you’re looking for something a bit special or everyday wear then this is the company for you. Very happy customer 🥰 Love from Debbie 🥰🥰

1 July 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Debbie,

Thank you for your review. We are so glad you love your items.

We really appreciate your lovely feedback on our jewellery.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I placed order Sunday

I placed order Sunday. rings, bracelets and anklet and it came today Tuesday 30th June. absolutely beautiful packaging well packed! Great service I’m thrilled to bits with it all. Thanks so much will be ordering more.

28 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Samantha,

Thank you for your review. We are so glad you love your items and that it arrived swiftly for you.

We really appreciate your lovely feedback on our jewellery.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I have done many Bohomoon orders and…

I have done many Bohomoon orders and love all there products, and on the rare occasion I have had an issue, such as a faulty product for example, their customer service is great and they go above and beyond to satisfy and support you

25 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Olivia,

Thank you for your review. We are so glad you love your items.
We really appreciate your lovely feedback on our customer service and we are glad we resolved this for you.

Thanks again for your support, it means a lot to us.

Georgia

Rated 3 out of 5 stars

Returns and exchanges aren't profitable

Very pretty jewelry, BUT if the size doesn't fit, you have to pay customs duties and other fees to return the item AND pay the same fees if you want to exchange it. For a piece of jewelry that cost $12, I ended up paying $41.

26 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hi,

Thank you for taking the time to share your feedback. We are really pleased to hear you like our items.

Unfortunately, any customs duties, taxes, or import fees applied when returning or exchanging orders are determined by your local customs authorities and are outside of our control. We understand this can be frustrating, particularly on our items, and we are really sorry that these additional charges impacted your experience.

We genuinely appreciate your feedback.

If you would like to get in contact with our customer service team to talk about this further, please email customerservice@bohomoon.com

Thank you again for your review.

Rated 5 out of 5 stars

OBSESSED!!!

I have a serious obsession with this brand!! I’ve bought far too many much and can’t stop lol, every piece is top quality and if I’ve had any issue it gets sorted in quick time by the great customer service. I adore the fact I can was my hands without taking off my rings, and got to wear my jewellery in the pool on holiday with no problems with tarnishing at all.

12 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Kimberley,

Thank you for your review. We are so glad you love your items.

We really appreciate your lovely feedback on our jewellery.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

I bought a date script choker and have…

I bought a date script choker and have worn it every day since it arrived, it’s fab. Also, it can be worn at all sorts of lengths not just as a choker, so is perfect for layering with other necklaces and pendants and goes with all sorts of clothing necklines. I’ve received lots of compliments on it too and it was great to be able to get it in 1984 as a lot of dated things now are only made for 90s onwards.

25 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Emily,

Thank you for your review. We are so glad you love your items.

We really appreciate your lovely feedback on our items.

Thanks again for your support, it means a lot to us.

Georgia

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

I purchased a ring from bohomoon in December. By March a jewel had come out i emailed the company not expecting them to be able to do anything- however they sent a replacement out free of charge and with no postage costs. Could not be happier with the customer service I received. Thank you Bohomoon!

A very happy customer!

18 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Scarlett,

Thank you for your review. We are so glad you love your items.

We really appreciate your lovely feedback on our customer service. We are also so happy to hear that we could support you with your query.

Thanks again for your support, it means a lot to us.

Georgia

Rated 3 out of 5 stars

The quality is great but sometimes disappointing

The quality is great, and the choice is super varied. I really love this brand but my main gripe is that their random selection packs normally come with the three most simple pieces (plain hoop earrings) which is disappointing because its dishonest. It's way more affordable for a student to get these packs but I'd love if it was actually random. I've ordered 2-3 of these and always get plain studs or hoops

17 June 2026
Unprompted review
Bohomoon logo

Reply from Bohomoon

Hello Margot,

Thank you for taking the time to share your feedback.

We are really sorry to hear that you are unhappy with your experience with us. We really would like to get this resolved for you.

Please get in touch with our Customer Service Team via customerservice@bohomoon.com and our team will resolve this for you as soon as possible.

Georgia

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