Hey Harper Reviews 

Customer service top notch but my 'golden' ring which was supposed to colourlast turned silver pretty soon however unfortunately

Brilliant customer service experience in relation to a lose earring from the subscription delivery. Thank you

i’ve been a big fan of hey harper for years now! every single day i wear 3 pair of their earrings, two necklaces, one bracelet & one ring. both my best friend & my mom have also started shopping for jewelry at hey harper at my encouragement;) i just had my first hiccup with quality & customer service was prompt, pleasant & went above & beyond to help!!

Best customer service.My order was taking more than expected and I wanted to take my new jewellery for holiday.Her Harper was so kind and made me a new order so that i could have my order for my holidays!Very fast response and solution!Congratulation for taking care of your customers!Most surely soon I will place a new order!Recomend!

Customer service is awesome! I reached out about an issue with my necklace and they quickly offered a remedy and made up for it. Awesome company with amazing quality jewelry! Highly recommend.

Amazing and understanding support with quick replies. Truly love the durability of their items as well!

I bought a necklaces set and when the order arrived one of the necklaces was not there and instead I recieved a bracelet. So I contacted the customer service and I can wholeheartedly that it was the best customer service you can ever expect. They were very friendly and sorted the mixup super fast and professionally. And the necklaces set was beautiful and great quality. Can highly recommend!

I have a subscription with HeyHarper. My order was messed up and delivered to a wrong address by Evri. When I got in touch with HeyHarper customer service, they were not helpful AT ALL. I was told to submit a scan of a hand signed claim (it’s 2026 guys) to say I have not received the order.

Weirdest CS interaction I’ve had in years! Need to make sure my subscription does not autorenew

Had a false alarm with my “lost” parcel, so reached out to HeyHarper customer support. They responded immediately and were so kind on helping me out. It was all good in the end and the jewelery received is even more stunning than expected! Will definetly buy again and again!

I’ve been shopping with this brand for years - they never miss, they’re the original non-tarnish jewellery brand, I’ve tried the others and the quality just can’t match! Not only that but the customer service is impeccable - love this brand!

Updating my review because my experience ended up being very frustrating. The PVD color quality is a total lottery—the bracelets look okay under direct sunlight, but inside the house, they turn into a heavy, dark, brownish-yellow shade that looks cheap and doesn't match other gold jewelry. Moreover, when I tried to return the item due to this color defect, customer service used tricky promotional math from my original invoice to avoid giving me a cash refund, even though I kept enough items to qualify for the promo. Be careful with their return policy and color inconsistencies

Great experience with the customer service. Fast and helpful replies.

I contacted the customer support because discoloured rings and asked about the colour warranty. I received a response almost instantly offering to replace the products. Very friendly and fast support!

Lovely and friendly customer service, situation resolved so fast. My new jewels are sooooo divine and excellent quality, I'm obssessed!

Cannot recommend Hey Harper enough. Absolutely fab in every single way. Have been purchasing their jewellery for years and recently had to use the 'color warranty' - smoothest process ever, no catches, no quibbles. Amazing service.

I had an issue with one of the ordered products and after contacting their customer support, they offered advice on how to best take care of the products and also offered a replacement of my product in the end. Swathi from the customer support team was super friendly and supportive and offered a great experience, which shows how Hey Harper really cares for their customers. Will definitely buy from them again!

They really care about their customers! Definitely love their jewelry and I will be buying more!

The customer service I received following a query re a faulty item was exceptional. Thank you Janice. Really fantastic, I will be returning and recommending hey harper to everyone.

Bought earrings and 2 ear cuffs, they’re all really nice but the ear cuffs are way too big sadly and 1 fell off and I lost it wearing it for the first . Really good customers service though, they provided a refund for them. Can’t fault them.

Not only is the product as advertised, I was so grateful for their team’s support when I reached out after losing an earring. They very kindly offered a code to help me get a replacement, and now they have a customer for life! Thank you!