Collared Creatures Reviews 4,009

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products, highlighting the excellent materials and meticulous craftsmanship. Consumers appreciate the durability and long-lasting nature of items such as dog beds, collars, and leads, with many noting their resistance to wear and tear. People are also very satisfied with the delivery service, often mentioning the prompt arrival of their orders. Furthermore, the positive feedback extends to the ordering process and the overall service provided. The company is commended for its helpfulness and responsiveness, with reviewers appreciating the personalized assistance and efficient handling of inquiries.

Based on these reviews

Rated 5 out of 5 stars
Verified

I’m always dubious about ordering items online as pictures can lie. However, I spoke to a member of staff regarding sizes and widths who were very helpful. I therefore went ahead and ordered. The qua... See more

Rated 5 out of 5 stars

I have a number of collars for my Airedale Terrier and they are without doubt the best. The quality, fit and customer service is second to none. One of my collars developed a minor fault and when I co... See more

Rated 5 out of 5 stars

Gorgeous biothane small clip collars and leads. Dottie looks super smart in them. Quick despatch, great communication. Highly recommend retailer. Bought from them more than once.

Rated 5 out of 5 stars

We bought our first 2 cave beds 9 years ago when we were renovating an old cottage and there was no central heating and I worried about my dogs being cold at night. They absolutely loved them and the... See more

Rated 5 out of 5 stars
Verified

Amazing quality and added bonus of the name tag made into the collar. Our dog goes to day care twice a week so it’s easy to clean! He has previously broken two collars (from Amazon) within days of eac... See more

Company replied

Rated 5 out of 5 stars
Verified

Always exceptional products from Collard creatures. I have been using them for several years for my dogs and have always found their products to be top quality and long lasting. I really value the opt... See more

Rated 5 out of 5 stars
Verified

Mick and Julie were excellent. We have bought numerous items for our boys and as usual we weren’t disappointed. I messaged Julie with a question and received a prompt reply. I measured the boys ne... See more

Company replied

Rated 5 out of 5 stars
Verified

I had an excellent experience ordering with Collared Creatures. It was my first order and I bought one of the dog beds. I was delighted when it arrived the very next day! I was also kept informed by t... See more

Company replied

Rated 5 out of 5 stars
Verified

The actual cave bed is amazing, my two dogs love it 🥰 I can fit in it with them. The fabric is soft but hard wearing and the covers are all removable for washing. Well worth the money. The deliver... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent quality "snuggle" bed that my Vizsla absolutely loves. Great value and looks/feels durable. Fast free delivery also. All in all a great shopping experience. Would highly recommend and would... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant, as always. My favourite supplier of dog items (beds, collars, leads, coats). We ordered a coat and a lead, both lovely. Sending many words of appreciation towards Collared Creatures.

Company replied

Rated 5 out of 5 stars
Verified

We were so pleased to find this company as we had been looking for a cocoon or igloo bed living in an old, cold house. It is sturdy and really well made with good quality materials and ingeniously put... See more

Company replied

Rated 5 out of 5 stars
Verified

This company does do some amazing products! I’ve recently bought a biothane collar in electric blue for my mr blue pup! I spoke to Amy and she made it as I requested and corrected my mistakes on size.... See more

Company replied

Rated 5 out of 5 stars
Verified

Bed arrived undamaged no thanks the the courier who left the parcel at 21.28 outside the property overnight in the rain,thankfully the company had packaged it well.really pleased with the bed and our... See more

Company replied

Rated 5 out of 5 stars
Verified

I politely asked for a quicker delivery than promised and this wish was granted which was a great help in the circumstances! Now all my Irish Water Spaniels can walk in style with their Harris Tweed c... See more

Company replied

Rated 5 out of 5 stars
Redirected

Just received our Harris Tweed collar for our girl and couldn’t be happier with it. Looks and feels amazing, with the service being as promised. Also love that it’s a family business. Would highly rec... See more

Rated 3 out of 5 stars
Verified

Purchased a bed, collar and lead. Online order was unclear so I sent a request for information after I had made my purchase. No response. On receipt of the order only one item arrived and still no... See more

Company replied

Rated 5 out of 5 stars
Verified

We've just bought a second Harris tweed bed for the hound. He's had the first one for easily 5 or 6 years (we think) and despite his best efforts - clawing, rummaging, rearranging - it hasn't got a ma... See more

Company replied

Rated 5 out of 5 stars
Verified

My dog loves this bed which is keeping her warm on colder nights. Superb quality materials and beautifully made. I ordered the wrong size and the company was very helpful regarding return and replace... See more

Company replied

Rated 5 out of 5 stars

We were looking for a hypoallergenic dog collar as our dog is constantly in and out of water and his previous collar was causing irritation. We purchased a biothaine collar from Collared Creatures and... See more

Company replied

Rated 5 out of 5 stars
Verified

My order arrived exactly when stated, everything was beautifully packaged and correct. It’s a Christmas gift for my daughter and her dog who loves to swim (retriever). Mitts to dry him off, a big... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous quality items. Super quick delivery. I had ordering problems (my fault) so needed to contact the company for returns and refund of part of my order. Problems were resolved quickly. I would 10... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous quality items. Super quick delivery. I had ordering problems (my fault) so needed to contact the company for returns and refund of part of my order. Problems were resolved quickly. I would 10... See more

Company replied

Rated 5 out of 5 stars
Verified

As stated in the title I could not be happier with the quality and the speed of delivery. One thing to note is that I was worried about the size as Bear is 30kg and a mix of 3 big dog breeds - went... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service and great range of extremely well made dog beds. There is a choice of fabrics and the beds have deep sumptuous cushion bases. A big hit for my 12 year old Vizsla and... See more

Company replied

Rated 5 out of 5 stars
Verified

Although given a date for delivery the item arrived earlier than expected. It was well packaged and a good quality. The description of size of bed with various breeds was very useful. Would certainly... See more

Company replied

Rated 5 out of 5 stars
Verified

Really great quality products that keep my dog very comfy. Worth every penny. The only improvement I would ask for is being able to buy more of the bed parts separately. For instance, I don't need the... See more

Company replied

Rated 5 out of 5 stars

I bought a bed for my dog back in October which arrived promptly. The bed was of fantastic quality and design unfortunately my dog would not use it because she was scared of the fixed cover over the b... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality of the collar is exceptional. Will also get longevity out of it as can edit the size by quite some margin. Brilliant, efficient service, would highly recommend and will definitely use again!

Company replied

Rated 5 out of 5 stars
Verified

Julie was so helpful when I contacted her after the Black Friday sale, the quality is second to none and I definitely wouldn't go elsewhere in the future! Although I think these are pretty much built... See more

Company replied

Rated 5 out of 5 stars

The Snuggle Sack was delivered in record time and I was amazed at the quality of the product. Beautifully designed and stitched. My 5 month old mini dachshund puppy just loved it and was asleep in it... See more

Rated 5 out of 5 stars
Verified

Collar and lead number 6 for Murphy. Perfect as always. I made a mess of the delivery address on my order but Julie was on the phone sorting it out - nothing is a problem for her and she is always r... See more

Company replied

Rated 5 out of 5 stars
Verified

Lovely product (drying robe) with clear direction on how to measure. Fast delivery. Great to put on after wet dog walks and swims to dry off on the car journey home, especially when on holiday.

Company replied

Rated 5 out of 5 stars
Verified

We've used collared creatures a few times now for our collars. Always good quality and we find the engraving really useful as our two tend to lose collar tags quite regularly.

Company replied

Rated 5 out of 5 stars
Verified

Great product- bionthane collar is strong, well made and feels easy to clean. Chose an identity tags which fixes to the collar- again this is great. Good choice of colours- I chose orange for bet... See more

Company replied

Rated 3 out of 5 stars
Verified

The collar looks amazing, and we love the engraving. We liked the lead a lot, but the handle unfortunately snapped the first week we had it when our dog ran to the end of it while playing on her... See more

Rated 5 out of 5 stars
Verified

The product was well made and the colour was lovely. I made a judgement error a d it was too chunky for my dog and the seller has kindly agreed that I can send the collar back and she'll replace it wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Our dog was so delighted with the first lots of blankets I bought that we have purchased a further two as he likes to have them in whichever room he is in. Super quality and washes well.

Rated 5 out of 5 stars
Verified

Too bad I don't have 10 stars for the review:). If you would have bigger beds I would buy a cave bed for myself :) Of course the dogs love them. We have 3 beds around the house

Rated 5 out of 5 stars
Verified

Amazing as always. We’ve bought a few things now from collared creatures, dog bed, leads and this is our third collar and it is beautiful as always, I can’t wait to see it on him on Christmas Day. I... See more

Company replied

Rated 3 out of 5 stars
Verified

I bought an xl size cave bed after getting a recommendation based on dog breed and size but it seems like a Large would have been big enough. Moreover, the cave mechanism is a good idea but implemen... See more

Rated 3 out of 5 stars
Verified

Lovely product but not robust enough our 1year old Vizsla. Within 2hrs she managed to pull the plastic rod out several times and within one day completely destroy it along with tearing the inside of... See more

Company replied

Rated 3 out of 5 stars
Verified

The order system was good. The parcel delivery company emailed a time and date to deliver but then didn’t deliver. They did not contact why they did not deliver. When contacted they did not respond.... See more

Rated 5 out of 5 stars
Verified

Bought from Collared Creatures previously and replacing collar we've had for 8 months which is still in excellent condition. Decided it was time to extend Mhaighdean's wardrobe. Service is excellen... See more

Company replied

Rated 3 out of 5 stars
Verified

Emailed you to ask if the dog bed would be big enough for a great dane your answer was depends how they sleep? Curled up or straight. So I made the descion to purchase but it doesn't fit a dane,How... See more

Company replied

Rated 3 out of 5 stars
Verified

Its well enough made but the design would greatly benefit from an additional tubed support from front to back to hold the cave entrance open. My viz is not a great burrower and just lies on top of the... See more

Company replied

Rated 5 out of 5 stars
Verified

I was recommended Collared Creatures drying coats for my Labs, one of them attends hydrotherapy sessions weekly and we are near the beach which means they both spend a lot of their time in the water.... See more

Rated 4 out of 5 stars
Verified

Very lovely bed, excellent quality easy to wash very light. Unfortunately we need to pay for delivery . The package come barley packed, dirty and wet. Not sure what I was paying for. Bit disappointed... See more

Rated 5 out of 5 stars
Verified

Outstanding!!! Every dog needs a collared creatures bed. Only the best for my pups.

We perform checks on reviews


Company details

  1. #95 of 282 best companies in Pet shop

Written by the company

Collared Creatures was born out of a passion of all things dog. We make a full range of beautiful and simply styled, luxury handmade dog accessories for the home and outdoors. We started our business way back in 2014, it grew from wanting to find beautiful dog collars for our dogs, that was practical and hardwearing but didn’t compromise on style – we really struggled, so we decided to make our own collars. One passion led to another and before we knew it our family, friends, and the local neighbourhood started to ask us if we could make collars and leads for them too – and before long, we were making our first ever Dog Cave Bed and very own Dog Drying Coats! Eight years on, we’re proud to have expanded, to offer a full range of beautiful and simply styled, luxury handmade dog accessories for the home and outdoors. We offer doting dog lovers an exclusive range: Luxury Dog Beds, Luxury Blankets and Sofa Throws, stunning Dog Collars & Leads, and Practical Dog Drying Coats. We delighted to have also launched our own bespoke Signature Collections of different styled Dog Collars and Leads. Collared Creatures are a small and family run, independent British Business. Our business is all about ‘Nurturing Love’, making products that create special moments for you and your dog and helping you build that amazing dog and owner bond. We take the time to source the finest quality materials and constantly perfect our product designs to deliver real comfort, ideal fit and practicality – giving you dog accessories that keep your dog feeling warm, safe and utterly loved. At collared creatures our mission is to provide fellow dog lovers with the finest range of beautiful products for your pooches! We have a great selection of beds to make sure your furry companions feel safe, cosy & warm. We also have a large selection of exquisite hand crafted collars & leads. We’re inspired every day, by designing beautiful and gorgeous dog accessories for you and your dog to enjoy in the home and wear on outdoor adventures. Following our passion for dogs and doing what we truly love makes every day special for us. We understand dogs and how delighted owners are when they see their dogs having a soft and cosy bed to rest and relax in, collars that make feel safe and dog drying coats that get their dog dry, warmed up quickly and feeling cosy. Like you, we cherish the strong bond that we have with our dogs and love nothing more than to create those special moments for you to share with you dog too. Take a look at our collections of luxury handmade dog collars and leads, cosy and warm dog beds, our luxuriously soft dog blankets and our perfectly practical dog clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

I have bought a product a cave bed 4…

I have bought a product a cave bed 4 years ago replaced inner bed real happy with Both customer service and product
So when we decided to replace whole bed thought go with same
However when arrived was not the same standard and quality so decided to return
Ws told no problem however after waiting in all day no response I am extremely disappointed and frustrated at my experience
Being a valued customer never having to complain my customer service would have been 100 percent however since having an unpleasant experience my answer would be 10 percent

18 September 2025
Collared Creatures logo

Reply from Collared Creatures

Hi Maxine, I did arrange the courier for yesterday to collect so I will need to speak to them tommorow their office is not open on a weekend and neither is ours we dont normally answer e mails when we are closed it's by chance I have just seen yours , I'm sorry your unhappy and will let you know tomorrow after I speak to the courier thanks

Rated 5 out of 5 stars

Getting the loo break at last…….

The Snuggle Sack was delivered in record time and I was amazed at the quality of the product. Beautifully designed and stitched. My 5 month old mini dachshund puppy just loved it and was asleep in it within minutes. At last, I’m able to visit the loo in peace and on my own!!!

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish!!

Recently purchased a cave bed for my dachsund which I've returned (at my expense) as totally unfit for purpose. The hood does not stay up, and there is a large gap between the back of the bed and the hood that the dog was getting trapped in. On the photos on their website this looks padded to prevent this but mine wasn't. There's no apology, or
refund of return postage which they claim to give if the item is faulty, which this bed definitely was. At over a £100 I had such high expectations but I guess expensive is not always best! Very slow to respond to emails etc too, despite the fact the claim not to be on their
website! Would definitely not recommend!

In response to company reply: Its disappointing that you have not taken ownership of a substandard product, another reason why I wouldnt recommend!

16 September 2025
Unprompted review
Collared Creatures logo

Reply from Collared Creatures

Hi Im sorry you are disapointed in the bed, We get great feedback normally on the beds, The hood piece needs to be pushed into the seams at the back of the bed, The beds are not faulty we have sold huge amounts over the years, We dont offer return postage as we send the beds out for free, im sorry you are not happy with the service and bed, Thanks jules

Rated 5 out of 5 stars

Top Notch

I have a number of collars for my Airedale Terrier and they are without doubt the best. The quality, fit and customer service is second to none. One of my collars developed a minor fault and when I contacted them just to let them know about it a beautiful new collar arrived a few days later. I wouldn't buy my collars anywhere else.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

We bought our first 2 cave beds 9 years…

We bought our first 2 cave beds 9 years ago when we were renovating an old cottage and there was no central heating and I worried about my dogs being cold at night. They absolutely loved them and the quality of the beds were excellent! When the renovation was finished we bought 2 more cave beds to match our new decor and the original 2 cave beds live in Grandmas house and all 4 beds are still going strong due to the excellent quality of these beds! We recently bought 2 of their beautiful personalised waterproof collars and matching leads as we walk on the beach every day and they are fantastic and so easy to clean the sand and salt water off at the end of our walks. I can’t recommend Collared enough for the quality and customer service! Many Thanks Collared.

16 August 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

Harris Tweed collar

Just received our Harris Tweed collar for our girl and couldn’t be happier with it. Looks and feels amazing, with the service being as promised. Also love that it’s a family business. Would highly recommend 💜🐾

19 July 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Always exceptional products from…

Always exceptional products from Collard creatures. I have been using them for several years for my dogs and have always found their products to be top quality and long lasting. I really value the option to engrave details on collars as my dogs were always loosing their tags!

17 June 2025
Rated 5 out of 5 stars
Verified

Lovely collars

Lovely collars! My dogs are usually in harnesses but I started to pity them being so covered-up in this hot weather. These collars are now their trunnies and bikinis! They look great.

17 June 2025
Rated 5 out of 5 stars
Verified

Excellent

I’m always dubious about ordering items online as pictures can lie. However, I spoke to a member of staff regarding sizes and widths who were very helpful. I therefore went ahead and ordered. The quality of the biothane and the colour were just what I wanted and the name tag engraving which was free was done to a high specification. Delivery was very quick within two to three days from ordering.
I would highly recommend this company and will definitely be using them again.

17 June 2025
Rated 5 out of 5 stars
Verified

Lovely Collared Creatures Bed

Love Collared Creatures beds. I have bought a few and my recent purchase has gone down a hit with my four vizslas. They all get on it regularly (not together of course), but all are very happy to get on the top, or even inside to make them cosy. We all know vizslas loved to be covered up!

19 May 2025
Rated 5 out of 5 stars

Fantastic quality as always

Fantastic quality as always. Bought 2 bags for the drying coat by mistake and they called me the next day to check if this was an error - much appreciated and i was refunded immediately.

14 May 2025
Unprompted review
Collared Creatures logo

Reply from Collared Creatures

Thank you for leaving a review Gemma!

Collared Creatures team 🐕

Rated 3 out of 5 stars
Verified

Great bed

Great bed, looks really cozy, very quick delivery. Bit pricey especially my dog just won't stay in it

28 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look