PlusPets Reviews 

4,850
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 593 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that product prices are very competitive compared to other online suppliers, and the delivery service is remarkably fast and reliable. Many people also genuinely appreciate the thoughtful personal touches, such as handwritten notes and small chocolate treats included in their packages. However, some customers also noted occasional issues with incorrect items arriving or receiving the wrong product delivery. Reviewers experiencing these specific problems frequently mentioned that the customer support team stepped in and resolved the matters very quickly. Consumers generally agree that ordering pet supplies here is a smooth and satisfactory experience overall.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting consistently prompt and reliable... See more

Price

People report positive experiences with price, consistently highlighting great deals and competitive costs... See more

Service

Customers report a high level of satisfaction and appreciation for the service provided. Reviewers frequently... See more

Product

Clients share positive opinions on product quality, highlighting great pet food options that arrive in... See more

Order

Consumers find order to be positive, highlighting fast next-day delivery and competitive prices. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, placed my order 11.31am Wednesday, delivered 11.20am Thursday with FREE delivery. I ordered 2 X 15Kg James Wellbeloved dry dog food at a price that I couldn't find cheaper anywhere else on the... See more

Rated 5 out of 5 stars

I recently ordered cat biscuits from this company for the first time and I am beyond impressed. The delivery was incredibly fast, arriving the very next day! I was so happy to find a lovely little cho... See more

Rated 5 out of 5 stars

Great company. Mistakingly ordered the wrong dog food (it was a Sunday and two bags and my first order to boot)! Panic... anyway left a message on their phone and blow me down got a message back c... See more

Rated 5 out of 5 stars

PlusPets was the only supplier I could find that had a particular flavour of James Wellbeloved dog food I was looking for. Not only that, but it was the lowest priced when compared with similar fla... See more


Company details

  1. #8 of 98 best companies in Animal feed shop
  2. #11 of 258 best companies in Pet shop
  3. #8 of 161 best companies in Pet Care Store

Written by the company

PlusPets is your online pet store, focusing on helping your pets lead full, healthy and happy lives.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,850)

450 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices and excellent service

Great prices and excellent service - dog food is always dispatched and delivered quickly, in perfect condition. Usually with a little chocolate bar too which is a nice treat for me, thanks!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a bag a dog food which was delivered the next day by DPD. Couldn’t ask for more.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, super fast delivery! Love the "looked after note" that was put in the delivery, and of course the curly wurly, brilliant idea!! Highly recommend pluspets!!!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices, so I put in a huge order, everything came on time in great packaging & was in date. Very happy will order from them again

8 December 2025
Rated 5 out of 5 stars

A company that still understands the value of good service.

I initially had a small problem with the website, but on contacting the company I was able to speak to a real person—refreshingly helpful and thoroughly delightful—who resolved the matter immediately. My order arrived the next day, and they were also the most competitively priced supplier of bird food I could find. All in all, an excellent experience; it is reassuring to encounter a company that still understands the value of good service.

9 March 2026
Unprompted review

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