Wow, placed my order 11.31am Wednesday, delivered 11.20am Thursday with FREE delivery. I ordered 2 X 15Kg James Wellbeloved dry dog food at a price that I couldn't find cheaper anywhere else on the... See more
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Company details
- #8 of 98 best companies in Animal feed shop
- #11 of 258 best companies in Pet shop
- #8 of 161 best companies in Pet Care Store
Written by the company
PlusPets is your online pet store, focusing on helping your pets lead full, healthy and happy lives.
Contact info
Fairlands Farm, Holly Lane, GU3 3PB, Guildford, United Kingdom
- 01483330268
- shop@pluspets.uk
- pluspets.uk
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Hasn’t replied to negative reviews
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Great prices and excellent service
Great prices and excellent service - dog food is always dispatched and delivered quickly, in perfect condition. Usually with a little chocolate bar too which is a nice treat for me, thanks!
Competitively priced. Fast delivery
Competitively priced dry dog food. very good and quick delivery
Excellent service
Excellent service. Ordered a bag a dog food which was delivered the next day by DPD. Couldn’t ask for more.
Fantastic service
Fantastic service, super fast delivery! Love the "looked after note" that was put in the delivery, and of course the curly wurly, brilliant idea!! Highly recommend pluspets!!!
ordered 2 bags as per order and packing…
ordered 2 bags as per order and packing slip
only 1 bag arrived
tried to contact pluspets only a voice message and no reply to my emails
Great customer service
excellent 5* i was let down by our…
excellent 5* i was let down by our usual supplier, but Pluspets were great, they helped me get the dog food delivered within 24hrs thank you so much.
Best place to shop for pets
Excellent company awesome products …
Excellent company awesome products could not ask for a better service more than happy with my purchases George and Kathryn strait stoke on Trent Staffordshire
Great prices
Great prices, so I put in a huge order, everything came on time in great packaging & was in date. Very happy will order from them again
Brill company
Brill company, best price I've found for my dog's favourite snacks and always quick delivery :)
Have used on many occasions and they…
Have used on many occasions and they are always excellent . Good prices and good delivery time. One of the most dependable businesses I use and I have never had any problems. Thank you
A company that still understands the value of good service.
I initially had a small problem with the website, but on contacting the company I was able to speak to a real person—refreshingly helpful and thoroughly delightful—who resolved the matter immediately. My order arrived the next day, and they were also the most competitively priced supplier of bird food I could find. All in all, an excellent experience; it is reassuring to encounter a company that still understands the value of good service.
Reliable service with a good range of…
Reliable service with a good range of pet products at competitive prices. Delivery is always prompt and the team handles any queries professionally and quickly.
Good service
Items arrived as expected and in good time. Good priced items and exactly as expected.
Best pet food supplier I’ve found
Best pet food supplier I’ve found, can’t fault you in any way.
Good range of products excellent…
Good range of products excellent delivery service and communication
Placed an order and it arrived the…
Placed an order and it arrived the following afternoon, free delivery, great service and price, will definitely use again
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