Northern Parrots Reviews 

14,350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of top-quality products, highlighting their excellent value and suitability. People frequently commend the fast and efficient delivery service, noting items arrive well-packaged and promptly. The overall service is described as fantastic, with many appreciating easy online ordering and helpful staff. However, some customers noted specific product issues, like items being awkward to use or faulty, and occasional poor handling by external delivery carriers. A few reviewers also mentioned difficulties with order processing or customer service interactions, including being blamed for product faults or facing refund challenges.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as top-quality, unique,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, consistently reporting excellent and prompt service, with... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the top-quality goods, unique... See more

Order

Customers consistently report positive experiences with the ordering process, highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products , well packaged, fair priced and quick delivery. I recently purchased an enclosed no mess feeder for my African parrot & I am disappointed to say, I am not happy with the product. It... See more

Company replied

Rated 5 out of 5 stars

Iv been using this company for a few years they always have a good selection of items and the prices are reasonable. My African Grey loves the Nutriberries from here and she is very fussy with what sh... See more

Company replied

Rated 5 out of 5 stars

Easy to order, quick delivery. My African grey loves nutriberries, her favourite flavour is EL Paso, but buy all flavours for her. Good deals offers. Excellent customer service, any issue you can ring... See more

Company replied

Rated 5 out of 5 stars

Exceptional, top quality products. Polite, friendly and very helpful staff. Quick delivery. I’ve been a customer for many many years and Northern Parrots have never let me down. Thank you for a fa... See more

Company replied


Company details

  1. #6 of 261 best companies in Pet shop
  2. #1 of 10 best companies in Bird shop
  3. #3 of 159 best companies in Pet Care Store

Written by the company

We've been selling online for 25 years and are the preferred place to get Everything for your Parrot for thousands of happy customers. We've got the widest range of literally hundreds of safe, unique toys, all the major foods and supplements, quality cages, stands and accessories and much more.

Northern Parrots Details

Written by the company

Fast Delivery
Most orders are despatched the same day by Royal Mail or a Next Day courier
90 Day Guarantee - Free Returns
If you don't like anything you buy from us just return it within 90 days for a full refund.
Great Service
Call or email us with any queries... 0800 488 0345 info@northernparrots.com

90 Day Money Back Guarantee

Free Returns

Free Returns
If you're not completely happy with anything you buy from us simply return it for a full refund - we'll even pay the postage!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,350)

1,229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best Avian Company on The Market

I always use Northern Parrot I find them totally reliable, the staff are polite, kind and knowledgeable, nothing is too much trouble for them. I bought an Avian bulb from them that did not work when it arrived. I was told to send it back and it would be replaced. I did send it back at no cost to myself and it was replaced as promised. This was carried out speedily and efficiently.
There are not many online companies that I can say I deal with in absolute confidence but Northern Parrot is certainly one of them. They have a broad range of products for many breeds of birds and if you need any advice one of their staff will help you. I would definitely recommend Northern Parrot to anyone.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I love Northern parrots

I love Northern parrots, they have a vast variety of products to suit all you're feathered friends needs. I can get everything I need in one place, they keep me upto date with delivery details and delivery is always fast and well packaged. Great company 5***** service everytime.

29 June 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Heather for your review, it is nice to hear how impressed you are.

Rated 5 out of 5 stars

Well done!

Easy to order, good selection and reasonably priced. Arrived on time, and well packaged.

27 June 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks for your comments, that is good to know

Rated 5 out of 5 stars

Fast delivery

Fast delivery , and extremely happy parrots , I had a fussy feeder he has eaten loads of the new laferberries he loves them .

4 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks for your comments, we are pleased you love our products

Rated 5 out of 5 stars

Bird food for cockatiels

Easy to order online quick dispatch and delivery very pleased with the service and product

1 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Keith for your review, we are happy you like our products and service

Rated 5 out of 5 stars

First time purchasing from you

First time purchasing from you, items arrived very well packed and were so much better than expected. Very pleased. Will definitely buy from again.

4 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Susan for your review, it is nice to hear how impressed you are

Rated 5 out of 5 stars

Items delivery on time.

Items delivery on time and very easy to place the order and quality product

4 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks John for your review, we are pleased you like our products

Rated 5 out of 5 stars

Great company

Great company; quick delivery. Everything I need for my parrot.

2 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Sande for your review, we hope to continue to provide Everything for your Parrot.

Rated 5 out of 5 stars

Excellent service.

Very quick prompt service, good value product.

2 July 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Philippa for your review, it is nice to hear how highly you rate us

Rated 5 out of 5 stars

Top quality goods

Top quality goods, unique products. Prompt service.
Anne-Marie

12 March 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Anne-Marie for your review, it is great to hear you're enjoying everything

Rated 5 out of 5 stars

Very prompt service

Very prompt service. Supplying good quality products.

26 June 2026
Northern Parrots logo

Reply from Northern Parrots

Thanks Maisie for your review, we hope to continue to provide you with a 5 star service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look