Full details of this scamming company and "CEO" I too have been part of this joke of a company, targeted by hidden extortionate fees, and continual charging of account after cancellat... See more
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No customer service, it’s just AI robot. Took my money and didn’t gave it back, as I never intended to subscribe. I wrote numerous emails to them waited 4 days as I should wait 72 hours as it says an... See more
Company replied
Tom was incredibly helpful throughout. He responded quickly and sorted everything out efficiently. Really grateful for the support, thank you Tom!
Company replied
This company is a complete scam. They charged my card 3 times 39€ for a subscription linked to an email address I don’t even own, refused to investigate, and then blamed me. No refund, no accountabi... See more
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
1.8
Poor
664 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Full details of this scamming company…
Full details of this scamming company and "CEO"
I too have been part of this joke of a company, targeted by hidden extortionate fees, and continual charging of account after cancellation.
This is not acceptable behaviour, and is 100% a scam.
Here are the full details of the company name and owner:
Company Name: Rentola EU ApS
Parent Company: Reva Group
Location: Denmark
Owner/CEO: Jan Revald (You can find him on Linkedin)
COO - Kristoffer Vagnsø Petersen (also found on Linkedin)
Address registered with the above company:
- 17, Kongens Nytorv, København K, 1050
13 October 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We regret that this situation has led to such strong concerns. That is not the standard we aim to uphold.
If there is any confusion regarding charges or cancellation, we would welcome the opportunity to review the matter carefully and provide clarification.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola is a shifty company which likes…
Rentola is a shifty company which likes to make their contact details EXTREMELY hard to find for consumers.
Furthermore, users (myself included) have had their subscriptions renewed despite having cancelled them through their website. I was charged 40 euros. Borderline illegal, and a case should be opened to the Dutch Consumer Board.
18 September 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Jean,
We’re sorry to hear that this has led to concern and frustration. That is not the experience we want users to have.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Another scammer
Another scammer, the same as huurportal! Money was taken from my account without my knowledge. Emails asking for cancellation, no response, and when I canceled the transfer with my bank, I immediately received threats. Do not, under any circumstances, visit this scam website!!!
18 September 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Klaudia,
We’re sorry to read that this situation has caused you frustration. That is certainly not the experience we aim to provide.
Rentola and Huurportaal are sister sites but target different markets and have different subscription plans and support teams.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Money Grabbing scheme
The listings are completely useless, and even after canceling the subscription, they continued charging us €39 per month despite multiple emails. It's been 4 months, and there's been no resolution. Customer support is nonexistent, and the entire platform is a money-grab scheme. Never go to this website. Save your time or money.
9 September 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Renika,
We’re sorry to hear that this has been your experience. We understand how frustrating it can be when you feel that an issue has not been resolved.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Bad: its scam they ask you to pay for 7 days then they automatically charge for a month about $60. They only share links of real estate agent add, Please don’t use this website.
19 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Maz,
We’re sorry to hear that this was your experience. We understand that unexpected charges can be frustrating.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
This website is a complete scam
This website is a complete scam. They force you to pay for a subscription just to see listings, and once you pay, they send you to external sites that ask for even more expensive subscriptions. Total waste of time and money – avoid at all costs
20 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to hear that this has been your impression of our platform. That is certainly not the experience we aim to provide.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions stated.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply.
In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Rentola Team
I did not sign up for the 40 EURO…
I did not sign up for the 40 EURO monthly subscription, but i got billed. "No refund policy". They ask you to sign up with an account to "verify your identity" and then they charge you 40 next month.
11 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Daniil,
We’re sorry to hear that this has caused frustration. We understand that unexpected charges can feel concerning.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAM !!!!!
This company is a complete scam. They charged my card 3 times 39€ for a subscription linked to an email address I don’t even own, refused to investigate, and then blamed me. No refund, no accountability, just excuses. Stay far away from Rentola – they prey on people and hide behind fake ‘terms and conditions.’
1 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Kristof,
We’re really sorry to read how strongly you feel about this situation. We understand how upsetting unexpected charges can be.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
No original listing
No original listing. It just collection of listing from other websites which are mostly outdated. It will immediately ask you to pay. Don't waste a penny on this website. Instead go to others like pararius. There is a higher chance to get a view there.
5 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Mohammad,
We’re sorry to hear that this was your experience. We understand how disappointing it can be if listings do not meet your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Trash site
Whateveryou do, never buy their 1-euro subscription. A trash website.
5 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Ahmed,
We’re sorry to read that this was your impression of our service. We understand that not every experience meets expectations, and we take feedback seriously.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scammers
Absolute scammers. First, you pay £1 for access to view a list of properties, then… £35 for their subscription which you don't even expect…surprise, surprise! As far as I know, Rentola knows about the problem with their subscription, but deliberately continues this practice, while cynically hiding behind their internal policy of not refunding payments to buyers, which is absolutely disgusting, given the validity of the claims against Rentola's services.
3 August 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Yevhen,
We’re sorry to read that this has been your impression. We understand how frustrating it can feel if a subscription does not meet your expectations or feels unclear.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam. Automatically will charge you €39 after some days
No customer service, it’s just AI robot.
Took my money and didn’t gave it back, as I never intended to subscribe. I wrote numerous emails to them waited 4 days as I should wait 72 hours as it says and tried contacting with different customer services cases. No resposne. It’s such a fraud. I’m gonna try to contact Netherlan authorities because I’m a student and unexpectedly I got charged and unexplained nor received no message from them after warning them.
29 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that this has been your experience. We understand how stressful unexpected charges can be, especially as a student.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scamming people who try to take your money by threats
They tried to take money from me after a 1€ trial of 7 days, afterwards we contacted their support but they didnt even answer, all they did was send another reminder that we had to pay or else they would charge us even more, this is the worst service ever do not trust this website, there are better alternatives of this website, all of their e-mails also end up in your spam folder so you dont even know that you are subscribed or get reminders of why they are taking money
6 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Olsen,
We’re sorry to read that this has been your experience. We understand how concerning it can feel to receive reminders and believe that your concerns were not addressed.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Subscription charged without clear consent
I paid €1 thinking it was a one-time trial, but Rentola tried to charge €39 afterwards. I canceled everything, contacted support, and blocked the payment via my bank. This kind of hidden subscription is not okay. I hope Rentola improves transparency and support.
24 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Mehmet,
We’re sorry to read that this was your experience. We understand how important clarity and transparency are when it comes to subscriptions and payments.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
No original offers & Cancellation tricky
- No original offers; only collected from other pages, that often need a subscription too
> so rentola is useless for me.
Attention: You have to cancel, otherwise you will pay 39€ after 14 days. It's very tricky, you cannot cancel within 24 hours after registering. So make sure to set a timer and don't forget to cancel the next day.
22 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
We’re sorry to read that the service did not meet your expectations. We understand that clarity around listings and subscription terms is important.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
IT is necessary to find why Rentola…
IT is necessary to find why Rentola take from people sources without autorisathion for proper unit. Instead of solution they propose to stop solution. Solution and back that sources is normally fair feeling.
19 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Bartosz,
We’re sorry to read that this has been your impression. We understand that concerns about listings and how they are presented can raise questions.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Absolute scammers
Absolute scammers, they ask you to pay 1 euros to be able to message real estate egents, but most ads are scams and fake with cheap rent prices. Then without mentioning they extend your subscription and charge you 39 euros next. Dont give them your payment details. Dont use them.
19 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Dan,
We’re sorry to read that this has been your experience. We understand how disappointing it can feel if the service did not meet your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions clearly stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Auto-Subscription SCAM, cancel ASAP
Company asks you to pay 1 euro to react to houses, but you get send to other websites (websites of the companies that actually rent out these places), after this they charge you 39 euros a month without letting you know you accepted a subscription (misleading texts on the website). I got my money back by contacting my bank and blocking Rentola immediately. Reccomend you all do the same and also send them a mail to delete your account in hopes that they actually do.
18 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Scott,
We’re sorry to read that this has been your impression. We understand that it can be frustrating if the process does not meet your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply to our last email.
In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.
If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Rentola Team
Be careful this people are thiefs and…
Be careful this people are thiefs and scam after you cancel your subscription they will still take your money from the card you put
3 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Adam,
We’re sorry to read that you feel this way. We understand that billing concerns can be very frustrating.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMMERS!!!!!
SCAMMERS!!!!!
I never subscribed to anything in the first instance, I was only ask to pay £1 to be able to contact landlord and thereafter they tried to debit £35 from my account saying its subscription, then I went back to the site to cancel subscription, but I still got debited even after cancellation. Their phone number is fake and they don’t respond and I’m wondering how they are still allowed to operate.Refund my money immediately or I am taking this up legally and I don’t care how much it will cost me to bring this scammers to book.
Added: To further show how untrustworthy and fraudulent they are, they have comeback to me after 6 months requesting for ridiculous information to solve the issue. Do not trust them they are fake and FRAUDULENT!
7 July 2025
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Dorothy,
We’re sorry to read how strongly you feel about this situation. We understand that unexpected billing can be very concerning.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
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