Hello Dorothy,

We’re sorry to read how strongly you feel about this situation. We understand that unexpected billing can be very concerning.

The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled.

Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.

You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.

Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.

We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.

Kind regards,
Rentola Team