Roadsurfer Reviews 

They are scammers and charge you for pre-existing damages. Even if you have proof and fill the claim form they will take charge you.

This is the biggest scam I’ve seen.

And not customer support !

I do not recommend this company. A very unpleasant experience.
They delivered the camper late, and the cleanliness was questionable. On top of that, the step was not working, which is quite important when travelling with children on a 20-day trip.
On the third day of our journey, the water pump broke down, and we were instructed to drive to Stuttgart for repairs, which was 250 km away from where we were staying.
I understand that these things may happen, but we lost two days of our trip and had to change our itinerary. We are still waiting for an apology from Roadsurfer or some form of compensation.
However, the worst part came when we returned the camper. They talk about transparency, but the reality was exactly the opposite. They inspected the vehicle without our presence and later claimed that the windshield had been damaged, charging us more than €1,100.
We insisted on seeing the alleged damage, but they refused. We told us that the vehicle had already been taken away from the office. In the end, they kept my €1,100 security deposit.
We requested the official complaint form and have filed a complaint with the Consumer Agency (Agencia Catalana de Consum) We are now also working with lawyers.
Overall, I am extremely disappointed with the customer service, the procedures, and Roadsurfer in general. Do not rent any vehicle from this company.

Good camper and friendly people

Besides getting a van that had countless issues (the camper was clearly not cleaned before our rental, the entire camper software was not updated, so I had to do it with my phone on the go, missing blinds and mosquito nets, and a door of the kitchen falling apart while driving), I just got charged 250€ post-rental for... unclean back bumpers. Here is the picture of the said damage. It is actually the mark of my bike tires on the bumper after 950km driving in the rain. I guess the agent doesn't really understand the concept of cleanliness, since the van was dirty at pickup. Also, letting people go without shield wipers is not the best way to guarantee your customers' safety...

Hired the Cozy Cottage from the Edinburgh depot for 7 nights. Upon pick up it was evident that the vehicle had an excessive list of existing damages. The final checks that you have to carry out on the app before setting off on your holiday should be a straight forward process, IF the damage list is small however with an extensive list of damages it isn't very clear which damages have been accounted for and which haven't. This makes the process very customer onerous and lengthy, which eats into your holiday time as well. Despite questioning a couple of damages with staff I was reassured that it was ok and that they would be included in the damage list. In hindsight I should have spent even longer on the final checks, as I later discovered the hard way at the end of the hire. In general the interior of the van was in good, clean condition and it was comfortable to drive/live in for the week and we had a very enjoyable holiday.
At the end of the hire the drop off process was smooth. A staff member gave it a once over, confirmed they were happy with it and I was sent on my way. However, a few days afterwards I was hit with a bill for £300 worth of damages that I know were already there upon pick up. I was sure they were present on the existing damages list and was reassured by staff at the time but I had no way to reference back to this and because I did not have any photo evidence the charges have stood. We took out the max cover insurance package, which wasn't cheap in itself but we thought better to be safe than sorry. This sounds good on paper but beware, you will be charged £130 per damage (plus "processing fee"), regardless of how much it will actually cost to repair, unless you have photographic proof to counter the charges. With our particular vehicle having such an extensive damage list it raises the question, if they are charging customers for all of these damages, why are none of them being fixed? If you do decide to go with this company be prepared to spend hours at pick up, question everything and take photographs of absolutely every single damage or risk being hit with a rather nasty bill at the end. A very disappointing end to what was otherwise a very enjoyable holiday I certainly won't be using Roadsurfer again and will probably go to someone like Indie Campers instead.

Saftey Concerns!

We planned a trip with our two children, but our experience raised serious concerns about customer safety. The camper van was handed over with tires in awful condition.
While we were inspecting the vehicle, another customer warned us to check the tires carefully because one of their tires had apparently exploded on the highway.
According to information we received from OEAMTC, the company may not be required to check the vehicle for technical defects before handover, meaning we will likely have no grounds for a refund. We have not even received an apology.
The local branch appears to be mainly staffed by university students on holiday jobs. They were generally friendly and helpful, but that does not make up for the apparent lack of safety checks.

Extremely disappointing experience with Roadsurfer. I strongly recommend avoiding this company.

After returning the vehicle, Roadsurfer attributed damage to us that we did not cause and withheld our deposit because of it.

The worst part is that we provided photo evidence showing the condition of the vehicle, yet they still refused to properly acknowledge the evidence or return the deposit.

In my experience, this feels like a completely unfair way of handling customers: blame them for pre-existing or unrelated damage, charge their deposit, and then disregard photographic evidence when they dispute it.

★★☆☆☆ "The Odyssey, Now With a Bonus Labyrinth: A Sequel"

Loyal readers of my last review will recall Odysseus's card being charged mid-voyage by unseen forces. Well, the gods were not done with me. What follows is less "final chapter" and more "the wily suitors invent an entirely new trial."

The voyage itself started inauspiciously enough. Less than 24 hours before departure, my vessel was swapped — not for a sister ship, but for something that looked like it had already limped home from Troy once before. No concession, no discount, no apology, no acknowledgment that a hasty downgrade to a demonstrably worse and more dilapidated craft might warrant so much as a nod from the gods. Just a fait accompli and a set of keys.

Having survived that opening indignity, plus the Cyclops of the invoice and the Sirens of silence from my last review, I assumed the worst was behind me. Instead, a full month later, I was handed the Labyrinth — administered not by Daedalus but by a rotating cast of claims agents (first Eike, now Lisa, each apparently unaware the other existed) whose central demand was this: prove your evidence is real by performing an ever-shifting sequence of digital rituals.

First, send the video. Too big for email — fine, here's an iCloud link. Rejected: links are apparently more dangerous to open than an attachment from the same sender would be, security logic of Troy's watchmen notwithstanding. So, trim the video? No — trimming corrupts the sacred metadata. Screen-record the video instead, but only while opening the "three dots," never the "i" icon, and only after the metadata is visibly displayed mid-recording, like some sort of digital haruspicy. I was, at one stage, sent a sample video demonstrating how to record myself checking a file's properties. A tutorial on how to prove a tutorial.

Each offering was met with the same verdict: "this is not the original file," delivered with the flat finality of an oracle who's decided you're simply not worth a clearer prophecy. When I asked, reasonably, whether they'd apply the same standard of "original, unedited, metadata-intact" evidence to their own photos of the alleged damage — the silence was suspiciously Olympian.

Updated survival kit for future Argonauts booking with this company:

If your van is swapped shortly before pickup, get any concession in writing on the spot — a downgrade with no discount and no paper trail is a pattern worth documenting from hour one, not something to remember fondly later.
Record full, unedited walkarounds at both pickup and drop-off, and preserve the original files untouched — you will, apparently, be held to forensic evidentiary standards a courtroom would envy, while the other party faces no such scrutiny.
Get "all fine at drop-off" in writing — a verbal nod from a staff member evaporates the moment an invoice appears weeks later.
Watch your card statement like Argus — charges can land before their own invoice deadline, and before any review has concluded.
Use their own 14-day objection clause against them — it's in their T&Cs, and it cuts both ways.
File a DSAR early — request their original inspection photos, condition reports, and metadata. If they're going to demand forensic-grade proof from you, make them produce the same from their side.
Keep every email — the sheer, escalating absurdity is, at minimum, excellent chargeback and dispute-resolution material. Homer would have wept with joy at the material.

Two stars remain, held steady only because the van itself never actually caught fire. The customer service saga, meanwhile, has now outlasted the original Odyssey in page count, with considerably fewer sea monsters, one demonstrably worse ship, and significantly more screen recordings of screen recordings.

Camper rental in Oslo, July 7-10 2026, booked with the Max protection package: €150 deductible per claim, stated in writing on the contract.

At drop-off they withheld 7,687.45 NOK (approx. €700) from our deposit, applying the €150 deductible three times — their own invoice shows "Capped by deductible" next to three separate line items. Three deductibles for one rental and one single return inspection.

Among the charged damages: components their own contract documents as already damaged before our pickup (blackout blind with damage reports from November 2024, sidewall with scratches registered since July 2025, window with the exact same defect registered 15 days before our rental — claim numbers included).

The camper was also handed over without working hot water or heating — an issue their own staff noted on the contract at handover ("Accepted issues: Cooking & auxiliary heating"). Three days in Norway with cold showers and 5-10°C nights without heating. All three travellers came home with a fever. The assistance hotline never answered, except once, without solving anything.

We formally disputed the charge starting July 13, then with a formal notice via certified email on July 23, attaching before/after videos. For a month, the only reply has been the same automated email: "we cannot review links, please send files as attachments" — even when the files WERE attached. No substantive review, ever.

Notice deadline expired August 8 with no reply. We have now started a chargeback with our bank and opened a case with the European Consumer Centre (ECC-Net).

All documents, claim numbers and correspondence available. Do not rent without filming every inch of the vehicle at pickup and return.

We’ve rented a camper four times so far, including twice from Roadsurfer. While our rental with Roadsurfer two years ago went smoothly—we got an almost-new camper and had no issues—this year’s rental showed that the company has clearly failed to establish a functioning service.

The camper was already showing some wear and tear, and Roadsurfer apparently doesn’t repair anything unless the vehicle is practically falling apart. The list of defects at pickup was correspondingly long. We could live with the fact that the cockpit’s blackout shades were stuck shut all around and the motorized steps at the entrance weren’t working—so we accepted the camper along with the list of defects.

We didn’t notice that the camper started to whistle loudly at speeds of around 70 km/h until after we’d left Hamburg. And since the camper is picked up with an empty water tank, we unfortunately didn’t realize until about 250 km later—after we’d filled the water tank—that there were problems with the camper’s water supply.
The water pump struggled from the start; water came out of the faucet only drop by drop, and the toilet flush barely worked as a result.
On the second day, it stopped working completely—from then on, there was no water at all. Although the pump could be heard quietly when the faucet was turned on, no water came out. The tank was at least 50% full
Water was leaking onto the floor from the kitchen unit in some places; there’s obviously a leak somewhere.
...and then began the ordeal with Roadsurfer Support:
Day 1:
Communication with an AI that offered such “valuable” tips as “Is the water tank full?”—the AI eventually promised to immediately escalate the issue to support so we could be contacted -> nothing happened
Filled out an online form in the hope of a callback
Day 2:
20 minutes on hold with the hotline—I dialed the English hotline “so we’d be served faster”!—After 20 minutes, I’d had enough—I just wanted to enjoy my vacation.
Filling out a second online form, hoping for a callback
Day 3:
After 25 minutes on hold with the hotline—I chose the English hotline “so we’d be served faster”!—I actually get someone from the call center on the phone; it’s hard to understand the agent amid the background noise, her English is worse than mine, and she promises to immediately escalate the case to a German-speaking agent -> nothing happens.
Day 4:
After about 9 minutes on the German hotline, I actually get a competent agent on the line. He sends me pictures of the water system with instructions on what to check—unfortunately, the pictures don’t match our vehicle and are useless.
Day 5: Support sends us a link to service centers in Norway that we’re supposed to contact—Norway is a big country, and the distances are correspondingly long. The nearest service center would have been 150 km away, in the opposite direction of our travel plans. Since we were already halfway through our trip, the weekend was approaching, and we didn’t want to spend the rest of our vacation just dealing with the camper’s breakdown, we decided to continue the rest of our vacation without running water—which was a significant inconvenience.
Our expectation that RoadSurfer would at least pay us compensation was dashed with the following words:
“Since you’re refusing to visit a repair shop, we naturally have no way to remedy the issue. This also affects your claim for compensation. However, as a gesture of goodwill, I’d still be happy to offer you financial compensation in the amount of 100€.” ... (the rental price was 3,500 EUR)
It’s outrageous how RoadSurfer treats its customers. RoadSurfer cuts corners on customer support, so it takes the customer several days just to get in touch with support at all. And then the customer is the problem because they don’t want to base their entire vacation plans around getting the camper repaired—and of course, it doesn’t matter at all how much time and stress they’ve already gone through by that point.
.... we’ve cut ties with the company, and I can only recommend to everyone: “stay away from this company” ... it’s unthinkable to be stuck somewhere in the wilderness with your camper, suffer engine trouble, and not be able to reach customer service until 4–5 days later ... at least we were able to keep driving and continue our vacation!

Everything may seem fine until you have to deal with the damage policy. Be aware that you're essentially playing Russian roulette. In every country and at every rental location, staff attitudes and interpretations of the procedures differ. The same applies to what is considered damage.

I was given a car with hidden damage. Even though I noticed and documented it immediately after signing the rental agreement, none of the consumer rights provided for in the contract were respected. In practice, don't expect to be given a real opportunity to defend yourself—you won't.

And if you're prepared to lose your insurance excess anyway, at least start your rental in one of the Nordic countries and travel south—but never the other way around.

I had a very disappointing experience renting a camper from Roadsurfer.

Before leaving the pickup location, I recorded a detailed video of the vehicle because I noticed it already had extensive wear and tear. The camper had countless scratches and dents on the exterior, several cupboards and shelves would not close properly, the water hose was damaged, the awning/sunshade was already damaged, and there were many other signs of previous use. It would have been practically impossible to inspect and document every existing defect during pickup.

After returning the vehicle, Roadsurfer claimed I had caused new exterior damage and deducted more than €300 from my security deposit.

The problem is that the reported damage was already present before my rental. My pickup video clearly shows the claimed areas, and one of the reported damages had already been recorded in the handover documentation. I also asked Roadsurfer to compare the reported areas with their previous damage records and photos, as these areas had apparently already been documented.

I disputed the claim on 21 May and attached the video evidence. Since then, I have sent multiple follow-up emails but have not received a single substantive response. The deposit was deducted immediately, yet my dispute has remained unanswered.

I understand that rental vehicles naturally accumulate wear and tear, but if a vehicle already has numerous existing damages, customers should not be held responsible for pre-existing marks simply because it is impossible to identify every scratch during pickup.

Based on my experience, I strongly recommend recording a slow, detailed video of the entire vehicle before leaving the rental station and checking every interior component carefully.

I hope Roadsurfer will finally review the evidence and resolve this matter fairly.

Be careful with Roadsurfer. Numerous customers have reported difficulties recovering their security deposits, and obtaining clear assistance can be extremely challenging, as customer support often relies heavily on automated responses rather than providing effective solutions.

In our case, they have not returned our €1,000 security deposit and have even claimed damages that we did not cause. We have been trying to recover our money for two months, and despite contacting the people responsible for different departments, no one has taken accountability or provided a real solution.

They have also deleted our comments instead of addressing the issue publicly or offering proper support.

Before booking with this company, please read the reviews on Trustpilot and other review platforms. Save yourself from a frustrating experience by researching thoroughly and considering the experiences shared by other customers regarding support, deposit returns, and accountability.

I haven't rented anything since 2023 but in June 2026, all of a sudden I am getting invoices for a toll from a country I've never been to. I haven't rented anything since 2023 and 3 years later they are sending me invoices for a trip I never booked in a country I've never been to in my life. I've tried to contact them directly *multiple (3-4) times* but there's no response. I've contacted customer support, all the emails they have and so on. No response at all. It's a joke and scam at this point.

In May, we rented Roadsurfer’s premium camper category, the "Castle," for a 2.5-week trip. Based on our experience, both the vehicle maintenance and the subsequent customer service fell completely short of what is promised for a premium rental.
The camper we received showed significant signs of age and wear. Just two days into our trip, the toilet system suffered a major mechanical failure. To prevent further flooding, we had to shut off the water valves entirely. Consequently, we were forced to spend the remaining two weeks of our trip without any functional running water or toilet facilities inside the vehicle.
While Roadsurfer’s pre-sale marketing and "early bird" discounts are tempting, their post-sale customer support has been entirely unacceptable. When the plumbing failed, we attempted to contact them through every available channel with no solution provided. To this day—more than a month after returning the vehicle—we have not received a single substantive reply from a representative, only automated messages stating our claim is "under review."
Furthermore, we found their "Full Coverage" insurance to be incredibly misleading. We purchased the top-tier insurance, which explicitly states a €150 deductible (own risk) per damage. When we honestly reported a damage we caused, the invoice suddenly jumped to €200, sneaky adding a €50 "processing fee."
What is most frustrating is the double standard: Roadsurfer processed that damage invoice and demanded immediate payment within days of our return, yet our claim for a broken, flooded camper has been ignored for over a month now.
This does not appear to be an isolated incident. We travelled alongside another couple who rented a separate Roadsurfer vehicle, which arrived in an even more heavily worn condition than ours.
Bottom line: Roadsurfer is great at marketing, but completely fails at vehicle maintenance and emergency customer support. If you want a functional vehicle and reliable service when things go wrong, look elsewhere.

This is not an honest business. You are sold on the premise that you will receive support in case of problems : they provide zero support simply because they don't ever answer the phone or respond to emails and you are left on your own to deal with the problems in the van. In our case a faulty grey water valve meaning we could not empty the water and the van smelled of sewage the whole time.

We eventually got a response to our email requesting help on the day we were due to give the van back. It simply said that they had closed our request as the booking was coming to an end. Appalling. Oh, and they don't have a complaint process. How convenient.

I am writing this to warn every potential customer: Do not rent from Roadsurfer! My experience has been nothing short of a scam. They are systematically charging customers for damages that were either pre-existing or completely unrelated to their rental contracts.

Here are the facts:

Billing Fraud (Wrong Order Numbers): Roadsurfer issued an invoice (No. 36284702344) against me for €1,167.93, citing Order No. 3350692662. My official rental contract and return protocol are bound to a completely different Order No. 3166894625. They are literally charging me for a claim tied to someone else's rental!

Ignoring Pre-existing Damage: They are charging me for "Roof Linkage Fracture" based on photos that clearly show a fabric tear in the roof tent. This exact tear was documented in my initial pickup contract as pre-existing damage (ID #434301, dated Nov 26, 2025). They are trying to pass off 6-month-old damage as a "new fracture" caused by my rental.

Automated Deception: After providing them with proof of these discrepancies, I received only generic, automated responses from their "Damage Operations" team. They completely ignored the facts, refused to review the documents, and are now using automated debt collection reminders to pressure me into paying for their own administrative errors.

This is not a professional rental company; this is a predatory operation that relies on the hope that customers will not notice their shady invoicing practices. I have already initiated a formal chargeback process with my bank and have reported this to the European Consumer Centre (ECC).

If you rent with them, take a video of every single centimeter of the vehicle and expect them to try to scam you upon return. Avoid at all costs!

hope you are looking at this comment before you have rented from them, pls check also other comments before you decide.
I also thought, it cannot be true till I landed at the same situation.
Booking number 3024510892

you get the all "all good" at the check out and then receive a false damage claim.

In my case:
-charged for the bike wreck key which I have NEVER received.
-charged for the EXISTING damage which was ALREADY in their own report.

my favorite part: processing fee 50 eur. =) why not a mil?

If you are still consider to book, document every inch of the car. They will still ignore your inquiry but later you at least can prove it in the court and with Verbrauchzentrale.

tried to reach their owner and other management. Ignored. they are well aware of what it is happening.

This nonsense has to be stopped

Extremely disappointing and worrying experience with Roadsurfer.

Booking number: 3243679195
Date of experience: 02/05/2026

After returning the campervan, Roadsurfer updated my deposit transaction from EUR 1,100 to EUR 654.23 without providing a proper invoice, repair estimate, cost breakdown, detailed photos, videos, or clear proof showing that I caused the alleged damages.

At the return location, the agent walked around the campervan, asked us to leave the keys, and told us everything was in order. No damage was shown to us, no damage was discussed, and we were not asked to approve or sign any damage report. We only confirmed the return of the vehicle.

Later, Roadsurfer generated a damage report unilaterally after we had left. The report is vague and does not provide enough details to understand exactly what they are trying to charge for. In my opinion, this creates a very dangerous situation for customers: Roadsurfer can later add alleged damages and keep part of your deposit without giving proper evidence.

I contacted Roadsurfer to dispute this and ask for proof, but I did not receive a proper answer before the amount was changed on Revolut. The only response I received said that the damage department was still reviewing the case and that no invoice might even be issued. Despite that, my pending deposit was changed to EUR 654.23.

Two examples clearly show why I do not trust their damage report:

1. Bike rack
Roadsurfer claims “Bike rack - Missing item” as new damage. However, my pickup video clearly shows that the alleged missing parts were already missing before we used the vehicle. This means their initial damage record was incomplete, yet they later tried to list this as a new damage.
Roadsurfer appears to be referring to the horizontal parts of the rear bike carrier, most likely the rails or wheel supports where the bicycles are supposed to sit. However, my own photos and videos taken at pick-up clearly show that these parts were already missing before my rental started. The image used in Roadsurfer’s report appears to be a generic/illustrative image showing a complete bike rack with the horizontal rails present, while the real pick-up photos and videos show a different condition of the vehicle: only the vertical supports of the bike rack were present, and the horizontal parts were already missing. Therefore, it is not correct to present this as a new damage or missing item caused during my rental.

2. Front and rear rims
Roadsurfer also claims scratches on the front and rear rims. But my pickup and return photos/videos show the rims were already in the same condition before and after the rental.

I am also able to provide before-and-after photos and videos for the other items mentioned in Roadsurfer’s report. Several items are listed with vague descriptions such as “missing item”, “scratch”, “fracture”, or “dent”, without clear close-up photos, precise locations, or a proper before-and-after comparison.
But if two clear examples already contradict their report, how can customers trust the rest of the accusations?

Roadsurfer should not be allowed to keep any part of a customer’s deposit unless they provide proper before-and-after evidence, detailed photos, videos, repair estimates, and a clear explanation proving that the damage happened during the rental.

Based on my experience, taking photos and videos at pick-up may still not be enough to protect you. Even when you have your own evidence showing the vehicle’s condition at the start of the rental, Roadsurfer can still claim new damages or missing items later without providing a clear before-and-after comparison proving that those issues happened during your rental. In my case, I do not feel that the process was fair or transparent, and I believe future customers should be aware that their deposit may still be charged even when the alleged damages were not properly proven.

Very poor handling, lack of transparency, and no proper response to my dispute.