RouteNote Reviews 

Response time
Solution
Service

I Like the idea an actual person communicates with me.
Route note is my third distributer. I left the other 2 because I couldn't get answers from the BOTS.

The time to get pending releases approved and released is increasingly getting worse and worse. My album (5064011516467), uploaded at 2026/06/23, is still Pending Moderation. That is almost 10 weeks and more then 50 working days. My Ticket (#14124828) submitted on 12 August 2026 got a reply on 21 August 2026. Exactly 9 days response time as they now "promise". But until that standard reply - nothing has happened. No solution. Nothing.

I don't think I am going to release my music here anymore.

Title: Outstanding Support & True Care for Independent Artists – RouteNote & Natalie are Exceptional!
​Review:
​As an independent artist, songwriter, and founder of my own label (Omar MRX Records), finding a music distribution platform that truly understands, respects, and values the artist's journey is rare. RouteNote has proven to be far more than just a distribution service—it genuinely feels like a supportive partner in my musical career.
​I recently reached out regarding an OTP account clearance issue and to inquire about my track approvals. The support team responded with remarkable speed and efficiency. A special mention and deep gratitude go to Natalie from the support team. Her response was not only incredibly helpful, prompt, and professional, but also remarkably warm, understanding, and encouraging.
​She quickly resolved my login issue, acknowledged the approval of my track "Lo Aaj Phir Dil", and provided clear updates on my upcoming release "UNTIL YOU HOLD ME". What touched me most was how attentive she was to the educational certificates and qualifications I attached to my account—noting my dedication to my craft and taking the time to share genuinely encouraging words.
​When you are an independent creator working tirelessly from Lahore to make your family proud, having a team like RouteNote in your corner makes all the difference in the world. Their customer care is top-tier, human, and empathetic.
​Thank you, Natalie, and thank you to the entire RouteNote team for always keeping the doors open for independent musicians worldwide. High ratings, maximum respect, and 5 stars without a second thought! 🌟🌟🌟🌟🌟
​— Omar Rashid (OR) MRX

Bit slow for replies but overall they are very helpful with issues and the distribution date selected is usually missed but we get there, would recommend.

This app sucks

They are the best! I can only recommend them!

Great experience with the support team. The support team at RouteNote was fantastic. They took the time to review my case carefully and resolved the issue with my release quickly. Special thanks to Alana for her guidance and clear communication throughout the process. Truly excellent service!

the services are very good

I’ve had a really positive experience with RouteNote support, especially with Tasha. She took the time to understand my situation, explained the YouTube Official Artist Channel requirements clearly, and went the extra mile by requesting that my releases be moved to a unique artist Topic channel.

I really appreciate the personal help and clear communication. Thank you, Tasha!

Awesome 👍 sevice

Long moderation pending, but its great, I distributed a few songs with it, no problem. the only downside is ctime waiting, deffinetly worth it.

It's been more than great, all the support and the help, always give a solution, I'm so grateful y all the team made easy

I started making music this year, and RouteNote was the first music distribution service I used.

I started uploading my music on June 19 and gradually registered a total of 18 tracks. The review process began around the end of July.

At first, I received a watermark warning without any prior notice. I spent an entire week dealing with the issue and eventually resolved it myself by replacing the artwork.

Then, one of my tracks was a public-domain song, but it was automatically flagged for a copyright issue. I submitted an explanation and requested a manual review, but the same issue happened three times. In the end, I had to delete the track myself.

After that, I requested that all of my music be removed and contacted customer support. However, it has now been about two weeks since my removal request, and it still has not been properly handled.

On August 14, I received a response, but it was regarding the watermark issue that I had already resolved myself. The removal request I was actually waiting for was still unresolved.

Because I was worried that customer support might respond to the wrong ticket again, I left only the removal request open and closed the other tickets myself. Unfortunately, a response was later posted to a ticket that I had already closed.

On the evening of August 21, I received an automated email instructing me to remove the releases myself through the Luna chatbot. However, it did not explain what to do about tracks that had already been released or tracks whose current status I could not determine.

After requesting the removal, I checked Spotify and found that 6 of the remaining 17 tracks had already been released. I had already deleted 1 of the original 18 tracks myself. I do not know whether the other 11 tracks have been released on other platforms or what their current status is.

If there were a clear way for me to remove everything myself, I would do it rather than wait any longer. However, it is not realistically possible for me to check every distribution platform individually to determine where the released tracks have been distributed or what the status of the remaining tracks is.

I am not writing this review to attack or criticize RouteNote. I am writing this to document my experience and, most importantly, because I would like my unresolved issue to be properly addressed.

All I am asking is for a RouteNote staff member to check the current distribution status of my remaining tracks and either process the removals properly or clearly explain how I can remove them all.

I have included the screenshots as evidence in my review on X/Twitter, but I was unable to attach them here because I could not find an option to upload images in this review form.

Links on there website give 404 errors (not my browser, cookies or cache).
Review do not know how long that will be its already more then a month.
Support i do not know if they going to answer already waiting for weeks.

Excellent platform and outstanding support!I have been using RouteNote for a bit now and am completely satisfied. The platform offers great user-friendliness, making it incredibly easy to distribute music worldwide. Navigating the system is clear and straightforward. What truly stands out, however, is their amazing customer support. The team responded quickly, professionally, and was incredibly helpful. I highly recommend RouteNote to any independent artist looking for a reliable distributor!

The platform is great for people who do have a tight budget, the support team is great with helping problems, the only bad part is the review process takes a couple days to a month or more but overall the platform is really great

Very Slow but good support
RouteNote can be a bit slow at times for albums ranging from 2-3 months and singles a bit faster but their support is very good and responds within about a week which is very rare for a free distribution service. I do recommend setting your release dates way farther than they say though because they are slow with approval but it's good enough for me.

⚠️ DO NOT USE ROUTENOTE IF YOU EXPECT TO GET PAID

I strongly advise independent artists and musicians to think twice before using RouteNote.

I have been using RouteNote to distribute my music and generate royalties. I have accumulated $187.90 in earnings, which is well above RouteNote's stated $50 payment threshold. My PayPal account is correctly connected and has been used for payments before.

According to RouteNote's own payment policy, eligible payments should be made between the 15th and 20th of the month. Yet my earnings are still marked “Unpaid”, and I have received nothing.

The worst part is the complete lack of customer support. I contacted RouteNote about the missing payment and have been waiting for a response for over a week. Nothing. No explanation, no payment, no meaningful response.

This is not about a few dollars. These are royalties earned from music that has been distributed through their service. If RouteNote accepts your music, collects your royalties and then cannot even provide a timely explanation when they fail to pay you, that is completely unacceptable.

I have also found other RouteNote users reporting similar problems with late or missing payments and extremely slow support responses.

For me, this is no longer simply a technical inconvenience. It is a serious warning sign.

If you are an independent artist considering RouteNote as your distributor, I strongly recommend researching the payment and support issues before trusting them with your music and royalties.

RouteNote needs to pay artists what they are owed and answer support requests. Silence is not acceptable.

Artists deserve better.

A distributor built on trust: industry-leading reach with genuinely helpful, responsive support.