Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more
Company replied
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
Company replied
Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more
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Company details
- #231 of 600 best companies in Clothing Shop
- #109 of 237 best companies in Men's clothes shop
- #60 of 89 best companies in Outdoor clothing and equipment shop
- #19 of 35 best companies in Outerwear Shop
- #95 of 256 best companies in Ladies' clothes shop
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us
Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51k reviews
Asks customers to review
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Ordered and quick delivery
Ordered and quick delivery, great service from start to end.. thanks
15 May 2026
May use AI-assist with repliesRead more
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Customer service
Had an issue with the pocket. Passenger customer service very easy to deal with.
15 October 2025
Reply from Passenger
Hello Brendan,
Thanks for taking the time to leave your review, we really appreciate your feedback. We're sorry to hear you're disappointed with your experience.
We've reached out to you directly via email regarding your warranty enquiry. If you have any further questions or would like to discuss this further, please reply directly to that email and we'll be happy to help.
Thanks again,
Ava - Passenger Team
Still awaiting my refund
Unfortunately the website didn’t properly take the house number during checkout when entering the address and my parcel was not delivered. Customer service didn’t offer much help and it has been a month now and I have neither received an update nor a refund.
22 June 2026
Reply from Passenger
Hello Kerstin,
Thanks for taking the time to leave your review, we really appreciate your feedback.
I'm so sorry to hear that your order has been returned to us due to a missing house number. Unfortunately we're unable to separate individual parcels to send back out. I can se we have reached out via email directly this morning to assist with this, and we if you have any questions at all, please kindly directly reply to our email.
Thanks again,
Ava - Passenger Team
Great service
Great service. Returns easy to do. Fleece hoody is very warm and good quality.
26 December 2025
Hassle free and reliable
Fast delivery and free returns is a win. Quality items that feel good on. I will definitely be a regular user for this company.
21 May 2026
Really cheap quality
Really cheap quality, I bought a backpack “on sale” 55€ and materials are super cheap, super thin, I have better quality backpack made in China/Vietnam. This brand is just marketing selling a name. Would not recommend
4 July 2026
Unprompted review
Reply from Passenger
Hey Mario,
Thank you for your review and I'm really sorry to hear about your disappointment with the quality of our backpack!
All of our items come with a 60 day returns window, so please utilise this if the item is in an unworn, like new condition with tags. Once we receive your returned order, we will get this processed for a refund.
Thank you again for your feedback and I'll pass this onto our Product team :)
Best wishes,
Harrison
Passenger Team
Good quality
I have placed about 3 orders with Passenger now and have never had any problems. The quality of their clothing is always good and I love their “Made to Roam” Pilates tops so much that I bought 4 of the same.
21 August 2025
I got the Sandstone Shorts for hiking…
I got the Sandstone Shorts for hiking the TMB, they fit great and survived the trip! I’m a size 12-14 and got the large, I wouldn’t have wanted them any smaller. They didn’t ride up which is something I have struggled with other shorts. Delivery was quick too
22 June 2026
Unprompted review
Ordered Sherpa wave on sale at £59.99…
Ordered Sherpa wave on sale at £59.99 it said item was shipped with nothing showing on Royal Mail tracking, contacted passenger instant refund.The item is now full price at£119.99 asked I I can order again at the sale price and surprisingly no reply will not use again
9 July 2026
Unprompted review
Reply from Passenger
Hello Karl,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are very sorry to hear this. Please reach out via email to hello@passenger-clothing.com with your order number, so we can assist with this right away.
Thanks again,
Ava - Passenger Team
We're still waiting for a refund after…
We're still waiting for a refund after returning an item 19 working days ago. Communication from Passenger has been very poor. We are surprised and disappointed.
15 July 2026
Unprompted review
Reply from Passenger
Hello,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are truly sorry for the delay with your refund and the poor communication you’ve experienced, 19 working days is certainly longer than it should take, and we completely understand your disappointment.
Unfortunately, we aren't able to see your order or contact details through this review platform, so we can't look into your account directly from here.
Please email us right away at hello@passenger-clothing.com with your order number, full name, and return tracking details if you have them. We’ll make sure your message is prioritised so our team can get this investigated and resolved for you as quickly as possible.
Thanks again,
2 out of 3 is not enough
We, as a group, ordered 3 Escapism Sherpa Changing robes for after ocean swimming taking advantage of sale pricing. 2 Jackets arrived, no information about why there was not 3, as ordered and when emailed a refund was given without consultation and we are one coat short and the price is now back to full. Our thoughts are Passenger should honour the original order but so far, they are being resistant. Pretty poor form!
13 July 2026
Unprompted review
Reply from Passenger
Hello Jo-Anne,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We're sorry to hear that one of the robes from your order was missing, and that you only received 2 of the 3 items you ordered. We understand how disappointing this must have been, especially as you were purchasing them as a group during our sale.
At the moment, we're unfortunately unable to place replacement orders. We can see that our team has already been in touch via email to assist with this and has also provided a store credit along with a discount code as a gesture of goodwill.
If you have any further questions or would like to discuss this further, please reply directly to our email, and our team will be happy to help.
Thanks again,
Ava - Passenger Team
Faulty fabric
Fabric in one of the T-shirts produced a stain , front and back, when washed.
21 June 2026
Reply from Passenger
Hello John,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Thank you for bringing this to our attention. We are so sorry to hear that your T-shirt stained during the wash—that is definitely not the experience we want you to have with our clothing.
We take the quality of our fabrics very seriously and would love to make this right for you. One of the customer service team have reached out to you via email which you should receive shortly.
Thanks again,
way too big
way too big. at least 2 sizes up from my normal!
too expensive to return
bad quality for price
15 June 2026
Reply from Passenger
Hello Louella,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We're very sorry to hear the sizing wasn't as expected and that you were disappointed with both the quality and the return costs. We are working on expanding our returns options for more countries outside the UK in the future.
Your comments have been shared with our team as we continue to review our sizing guidance and product quality.
If we can help with anything at all, please reach out to hello@passenger-clothing.com any time.
Thanks again,
Ava - Passenger Team
Placed an order with 24 hour delivery
Placed an order with 24 hour delivery. It states on their website that orders must be placed before 4pm for next day delivery which I did. My parcel did not arrive the next day. I contacted them and they just gave me a refund for the postage
7 working days later still no order has arrived, so I contacted them again and with no explanation they just refunded me the whole order
7 July 2026
Unprompted review
Reply from Passenger
Hello James,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We're very sorry to hear about your experience and understand how frustrating this must have been, especially after selecting next-day delivery.
We'd appreciate the opportunity to look into this further. Please email us at hello@passenger-clothing.com with your order details, and our team will be happy to take a look for you. We look forward to hearing from you.
Thanks again,
Ava - Passenger Team
Reply from Passenger
Hello Cathy,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are sorry to hear that the item is not a perfect fit. If this is new and unworn, please feel free to log this in our return portal to return and receive a refund
Thanks again,
Ava - Passenger Team
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