Sure Petcare Reviews 

Great service, very prompt delivery and good products.

Telephone support was excellent. Plus ordered a new flap, delivered quickly with full instructions. Impressive customer service all round.

We were having problems with the cat flap and I sent an enquiry by email, I received great support and advice including you tube videos and instructions of how to reset and repair the device. Really straightforward to follow and solved the issue. Highly recommend this company and after care customer service they provide is exceptional. Thank you.

Great customer support. I had a problem with my Microchip Cat Flap Connect door mechanism, after 3 years of using it which meant it would no longer lock. Margaux from support responded to my enquiry and within hours has rectified my issue. All I needed was to share some pictures of the problem I had.

I recently experienced an issue with my SureFeed Microchip Pet Feeder Connect and contacted Sure Petcare Customer Service for assistance.

I was genuinely impressed with how quickly and professionally everything was handled. After contacting support, I received a prompt response with clear troubleshooting instructions. I provided the information and video they requested, and within hours they had reviewed the issue and arranged for a replacement unit to be sent to me completely free of charge.

The replacement was dispatched straight away, there was no need to return the faulty unit, and the instructions provided for setting up the new feeder and transferring my cats over in the app were clear and easy to follow.

The whole experience was absolutely hassle-free. It's refreshing to receive such efficient, friendly and straightforward customer service these days.

A special thank you to Philip and the Sure Petcare team for resolving the issue so quickly. Excellent products backed up by genuinely excellent customer service.

**Highly recommended — five-star service from start to finish!**

Judith put me at ease when she creatively supplied a free add on which solved a challenge we were having with the flap.

I fully recommend Sure.

I had a broken microchip cat flap door whilst the unit was under warranty. When I contacted the customer service they were very friendly and helpful. They promptly dispatched a free new door which I received the next day. The door has now been fitted and we have one happy cat! Overall very pleased with the service given and the end product.

Wonderful customer service when my microchip pet door stopped working; Philip and Amy helped me though some tests & sent me replacement buttons to fit free of charge. Eventually I replaced the old door with a new one, the original having given long faithful service with my Maine Coon cat crashing through it several times a day.
Highly recommended.

I’ve been using a SureFlap Microchip Cat Flap for over 10 years now – currently being on my second one due to an extension build. I have only had issues on two occasions - which were both of either my own or my cat’s making (i.e. not build quality). On both occasions I contacted customer services for advice who were exemplary. Both times, I was responded to same day by email and subsequently provided with a new part next day delivery which completely resolved my issues. In my opinion and experience, Sure Petcare is an excellent company who make quality products with commendable customer service. I shall continue to happily recommend you to others.

Philip was always so kind and helpful and explained everything really well and helped me get to the bottom of the matter as fast as possible 👍

I’ve bought 2 of the cat flaps for microchipped cat and they work a treat. Large in size and a little costly but easy to install and simple to programme.
And importantly, no more random cats getting in and fighting with mine!

I own 3 microchip feeders, 1 of them developed an issue and after a video call the gentleman agreed that the feeder was broken beyond repair as the feeders come with 3 years warranty it was no issue to send out a new unit. Call handler was very helpful on the video call going through different settings on the feeder to make sure it wasnt user error.

I have recently changed
from a single entry cat flap (locks one way) to duel microchip access cat flap (locks both ways) . After reviewing for a few days, it has prevented a local Tom cat from gaining access (using his claws to open the flap) to my property,
While allowing quick access For my cat without issues. Works seamless with my cat microchip, no need for a cat collar!

Contacted Sure Petcare as my chip activated catflap had failed. They responded quickly and efficiently and upon accepting it wasn't functioning as it should sent out a replacement without quibble

Tania at Sure Petcare put my mind at ease regarding a problem with my Sure Petcare Microchip Feeder. The door of the device was not opening or closing properly, which allowed other household pets to access its contents. After I provided a video demonstrating the issue, Tania responded quickly and assured me that a replacement would be sent out under warranty. Would highly recommend Sure Petcare !

First of all, I absolutely love my SureFeed feeders for my cats! I’ve had them for years and have never had a single issue with them.

I recently reached out to customer support because I wanted to purchase new lids for my feeders. Over the years, the seams on mine had become dirty and difficult to clean, so I figured it was time for replacements. They asked me to send photos and, to my surprise, they’re sending me replacement lids completely free of charge!

I’m beyond happy with both the product and the customer service. It’s so refreshing to see a company stand behind its products and go above and beyond for its customers.

I truly can’t say enough good things about SureFeed and their support team. Thank you guys so much!

I recently had an intermittent problem with my SureFlap Pet Door Connect, which stopped reliably detecting my cat's microchip.

The Sure Petcare team were fantastic throughout the troubleshooting process. They worked through a number of tests with me, including RFID testing, sensor checks and reviewing videos I provided of the problem occurring.

Although it took some time to get to the bottom of the issue, they continued to investigate and eventually had their technical team review everything and identify the cause.

I really appreciated the patience, communication and willingness of the team to keep working with me rather than simply dismissing the problem.

A special thank you to Marie-Jose and Tania for all their help and for going above and beyond to resolve the issue.

I've been very happy with the support I've received from Sure Petcare and would happily recommend them to other pet owners.

Excellent customer service and a company that genuinely cares about helping its customers. 🐱❤️

I had a problem with my cat door so I contacted Sure Petcare. They have been very easy to deal with and have sorted out the problem very quickly. I'm very happy with them