Sure Petcare Reviews 2,731

Excellent customer service and support I had an issue with my Cat Flap Connect after about 2.5 years of use, and the Sure Petcare team — especially Judith — handled everything professionally and... See more

Great products I have the micro chip cat flap and hub as well as three micro chip feeders. When I have had a question or a problem with any of the products the team has been excellent at getting back... See more

Purchased the cat flap & glass fitting kit (in brown) over the Sure Petcare website. It arrived the next day, programmed it to our cat & it seems to work fine. It has not been fitted as of yet as we a... See more

Sure Petcare have an excellent customer service department. They are prompt and helpful. No really, they genuinely want to help you. If you have fitted a radio controlled microchip cat flap ( sure... See more

Alignment of the 4 fixing screws took a lot of effort although the back plate was in place prior to marking the holes. I don’t know what can be done to improve this but probably the engineers can. T... See more

I purchased the microchip cat flap approx 8 years ago and it's been excellent for keeping the neighbours cats out! After lots of daily use over the years the draft excluder seal was degrading abit and... See more

Replaced a 15 year old Sure Pertcare catflap with the latest model. Work two less than five minutes as the new catflap was the exact same size and shape as the old. Delivery was really next day and vi... See more

Wonderful customer service from the start with our first query which was answered in a very timely manner and so efficiently. We are very happy with the result and will certainly continue to use thi... See more

I've had a Sure Mircochip Petflap for ages and found it an excellent door for my silly cats. And I've never had customer service like I've had a Sure Petcare - they are relentless helpful! Even sendin... See more

This product solves a few problems with my two cats - one will eat the other cat's food, and the other cat has to have a special diet due to urinary stones. It took a week before they used the autom... See more

I have been using Surepetcare products for many years. They are invaluable to any pet owner. But more importantly, the customer support is first class. They have always resolved any issues I have... See more

I've had two SurePet cat flaps. The first one was installed in a solid door and the flap worked well without any problems. After renovating the house, we bought another updated SureFlap and installed... See more

Great customer service, always helpful and quick to respond. Products are also very good. We've had two cat flaps that have lasted us 12 years.

Our Pet door connect door locks had broken . I rang customer service to see if there was anything I could do apart from the obvious of buying a new Pet Door (£200). Pauline was fantastic , traced my... See more

Purchased new Hub cat flap and the notifications from hub didn’t work.Phoned surepet hotline and after a number of checks sent a brand new unit after setting up everything works perfectly. Customer... See more

Excellent customer service. Issue with cat flap, call answered rapidly, representative very helpful. Received free part to try and fix issue. Very impressed with product and support provided.

Great customer service. Had an issue with our cat flap and they sent a solution immediately free of charge. Very customer focused!! Their hub works really well

We have 3 of the microchip pet feeders. They are amazing to make sure our cats don't eat each other's food. We use the slow feeder bowls as well for one of them, they help him eat more slowly. Unfortu... See more

I bought 2 Surefeed Microchip feeders for my 2 cats about 8 weeks ago as I wanted to reduce the number of daily visits from a good neighbour when I went on a 2 week holiday. I really wanted a programm... See more

Wrote about our a**hole cats who had figured out how to unlock the catflap and busted the plastic lock as well. Received a swanky new face with cover over the catch to prevent them picking that and... See more

I discovered this cat flap on a homelabbing forum. It was very easy to install - just drill 2 holes and screw it into place - and it fit my existing Catmate cat flap hole with no issues. Pairing i... See more

Excellent quality microchip cat flaps. I bought a microchip “pet door” as one of our cats is rather large; it’s the second one I’ve bought after recently moving house. Customer service is superb and v... See more

This company are so supportive and provide back up service above and beyond expectation. Long after anyone would expect a cat flap to be under warranty they are happy to supply replacement parts AND... See more

My cat managed to knock the water container assembly off of the Flaqua base cracking the container, tried to talk to support, not as helpful as they have been in the past, insisted I needed to buy the... See more

I wasn’t sure which cat door to order to replace my old one so I emailed to ask. They replied almost immediately with a link to the correct one. I ordered it on their recommendation that same day, i... See more

I had bought a Sureflap microchip pet door via another supplier. After the pet door had been fitted, we noticed that there was a quite sizeable gap around the ‘flap’ and were concerned that this w... See more

We have used Sure pet flaps & accessories for many years. The products are reliable, work well with wifi so you're able to monitor pets. Service is helpful, fast & super efficient. Very highly reco... See more

Lost the cover for the buttons whilst replacing the conservatory door. Contacted Sure in the morning and the cover (free of charge) arrived the next day. Couldn’t ask for better service and I rate th... See more

Used Petcare microchip cat flap for a number of years and very reliable. Wanted a new one as other scruffy after many years but still functional. Ordered just before 2pm on a Friday and delivered ahea... See more

I needed a bigger catflap, and this fits the bill. The hub installation was strange requiring a cable. Who uses wired internet these days? Particularly slow 10baseT. I really wanted the dual version... See more

Bought this to replace the same cat flap we've had for 7 years which had stopped working. So it was easy to insert and re-set up my cat via her microchip. The cat flap stops other cats coming in so my... See more

Our Sure Microchip Catflap had developed a fault after 2 years of use. Following a short diagnostic process, Sure shipped a replacement within days free of charge.

Arrived quickly and easy to replace with previous Surepet catflap. Plastic flap kept staying open when first installed but very efficient customer service advised loosening screws on outside - and it... See more

I have been with Sure petcare for several years and have found their product aftercare service exceptional . Always immediately responsive to any query. A company that provides that little bit extra.... See more

We have 3 sure flaps for cats in the family and all of us are really happy with them. But beside having a reliable and solid cat flap keeping other cats out, the customer service of this company is gr... See more

This company’s customer service is excellent. I had a problem with my electronic cat flap and Philip, their agent did all he could to help me resolve it. And resolve it he did! He was patient and h... See more

I contacted Sure Petcare regarding a microchip feeder which I had had for a while, but not used. When I tried to use it, I could not get the flap to work. I contacted them by email and they replied... See more

I have a microcip cat flap for a number of years and its been working great, really happy with the product. But the reason I'm actually writing this review is to praise their great customer service: q... See more

We had a problem with a Microchip cat flap and the support was extremely helpful. I spoke to a couple of agents and they both went out of their way to help solve the problem with suggestions.

Quick and very helpful response to telephone enquiry. No fuss replacement of cat flap door which had been problematic. Always found this company to be good and products excellent.

I have a pet door. It was expensive to buy and install, but for a while I thought it was worth it. It does much of what is claimed, but is not dependable. My cats have an outdoor area for th... See more

Excellent customer service. One of our cats had worked out how to get out when the cat flap was locked. Contacted Sure pet and they sent out an adapted door which we’ve fitted and fixed the issue

Not quite two years into the three year warranty, one of my microchip pet feeders would not close unless I tipped it - not a trick I thought I could teach even my most brilliant cat. I reported the fa... See more

The products and the customer service are excellent ! I recommend sure Petcare eyes closed ! A special thanks to Kim for her support and her kindness

I cannot speak highly enough of the team at Sure Petcare. From start to finish, their customer service has been nothing short of exceptional. Earlier this year, I contacted them regarding m... See more

They responded quickly and efficiently to my problems which are now resolved.

I have no hesitation in recommending the Sureflap Microchip cat flap. An excellent product backed up by enviable customer service. Prompt and very helpful response.