Newpharma Reviews 

3,213
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I supposed to have free shipping but noticed they charged me 6.9 EUR during payment which I noticed late. I cancelled my order within a few minutes but they still send it telling me not accepting the... See more

Company replied

Rated 5 out of 5 stars

I always order a lot of health products and household supplies from Newpharma and I’m very satisfied with the experience every time. I appreciate that there are many different things you may need, eve... See more

Rated 5 out of 5 stars

I like shopping at Newpharma because the prices are lower than at other stores, I can always find all the products I need, the website is easy and intuitive to use, and delivery is not only very fast... See more

Rated 5 out of 5 stars

I believe that the products offered in pharmacies are more reliable and have better therapeutic effects. I buy my skincare products from your pharmacy. You always offer the lowest prices and fast de... See more

Company details

  1. Pharmacy
  2. Cosmetics shop
  3. First aid station
  4. Fitness and nutrition
  5. Skin care clinic
  6. Wellness centre

Information provided by various external sources

Op zoek naar cosmetica, voedingssupplementen of geneesmiddelen (zonder voorschrift) aan een voordelige prijs én met kwaliteitsgarantie? Dan is Newpharma de uitgelezen plek om de zoektocht te starten. Ruim 30.000 producten van 750 bekende merken staan er tot uw beschikking.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,213)

415 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I cancelled order within a few minutes but still sent

I supposed to have free shipping but noticed they charged me 6.9 EUR during payment which I noticed late. I cancelled my order within a few minutes but they still send it telling me not accepting the package could return automatically. However, I ordered to a click point so that was not possible

3 July 2026
Unprompted review
Newpharma logo

Reply from Newpharma

Hello,

Thank you for your feedback, and we are sorry for the inconvenience caused.

Please note that free shipping depends on the delivery method selected during checkout. This information is clearly indicated on our website. You can find all our delivery fees here: https://support.newpharma.eu/hc/fr/articles/6246766279453-Quels-sont-les-d%C3%A9lais-et-frais-de-livraison.

We also sincerely apologize that we were unable to cancel your order in time.

As your parcel is being delivered to a pickup point, you can simply leave it there without collecting it. After the pickup period has expired, the parcel will automatically be returned to our warehouse.

Kind regards,
The Newpharma team

Rated 1 out of 5 stars

Please do not buy from them

Please do not buy from them. I spent 1 month communicating with them for the return of my money since I cancelled the order. Frustrating experience and so far I have not received my money back.

1 May 2026
Unprompted review
Newpharma logo

Reply from Newpharma

Hello, thank you for your review. We sincerely apologize for this inconvenience. Our customer service team will contact you to clarify this situation. Best regards, the Newpharma team

Rated 1 out of 5 stars

very bad customer service

very bad customer service, don't even reply. I don't care if the prices are lower because once you have a problem there is no way to reach out here.

16 April 2026
Unprompted review
Newpharma logo

Reply from Newpharma

Hello, thank you for your review. Unfortunately, we cannot find any record of this issue. It is important that you contact us at info@newpharma.be whenever you notice a problem. We will then be able to assist you as best we can. Best regards, the Newpharma team

Rated 5 out of 5 stars

I like shopping at Newpharma because...

I like shopping at Newpharma because the prices are lower than at other stores, I can always find all the products I need, the website is easy and intuitive to use, and delivery is not only very fast but also very well packaged. I have purchased several times and will continue to do so.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Paternalistic and Arbitrary

Paternalistic and Arbitrary - They Decide What You’re “Allowed” to Buy
I placed an order for three boxes of melatonin—a non-prescription supplement—for my mother and grandmother. Nothing excessive, nothing unusual.
NewPharma unilaterally decided to cancel my order, claiming they determined I might not be able to “use it correctly.” Let me be clear: this is not a prescription medication. This is a widely available supplement that requires no medical authorization. Yet somehow, NewPharma has appointed themselves as gatekeepers who can arbitrarily decide what their customers are “capable” of purchasing.
What’s particularly egregious is that nowhere on their website do they warn customers about this patronizing policy. You waste your time placing an order, only to have it cancelled based on their subjective judgment of your competence.
This isn’t about safety—it’s about a company overstepping reasonable boundaries and treating paying customers like children who can’t be trusted with their own decisions. If they’re going to impose restrictions that go beyond legal requirements, the very least they could do is communicate these policies upfront so customers can choose to shop elsewhere.
I’m deeply disappointed that a pharmacy would abuse consumer rights in this way. There are plenty of other options that will treat you like the adult you are.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I have never encountered worse service…

I have never encountered worse service anywhere else.

28 November 2025
Unprompted review
Newpharma logo

Reply from Newpharma

Dear customer, thank you for your review. Unfortunately, we couldn't find any communication about this. It's important to us that you contact us at the following email address: info@newpharma.be if you notice any irregularities. This way, we can best assist you. Kind regards, the Newpharma team

Rated 5 out of 5 stars

Fully satisfied

I always order a lot of health products and household supplies from Newpharma and I’m very satisfied with the experience every time. I appreciate that there are many different things you may need, even food and supplements for my bird. I always received my orders in a timely manner. Huge thanks to the people who make everything work well!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

The order has never been delivered :(

The order has never been delivered :(
And we are quite in stress because we were expecting our baby formula which is only only available via Newpharma. We are now nearly out of stock

14 November 2025
Unprompted review
Newpharma logo

Reply from Newpharma

Cher client, merci beaucoup pour votre commentaire. Malheureusement, nous n'avons reçu aucune communication à ce sujet. Il est important pour nous que vous nous contactiez si vous rencontrez un problème. Ainsi, nous pourrons vous aider au mieux ! Veuillez nous contacter par e-mail à l'adresse info@newpharma.be. Nous vous répondrons dans les plus brefs délais. Cordialement, L'équipe Newpharma

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look