NOTINO NL Reviews 

Everything was perfect. Quality and delivery 👌

Delivery was swift, price was good, I ordered a wrong item, which I returned, I had to pay for my return, Post NL lost the parcel and I never got my refund. So, I paid for the item , plus delivery plus return and all that money is lost. Would I buy from Notino again? Most likely not.

Outrageous. I thought it’s a reputable company but they acted like scammers with my last order. First they were delayed 1 week with the delivery, then the carrier claimed to deliver it to 2 places at the same time (insane). It’s not in either of these places and status is unknown. Both carrier and Notino do nothing and they don’t want to give me money back. I’m basically paying them free money, while my skin is already in much worse condition after waiting 4 weeks now for essential cosmetics that where supposedly guaranteed to be at my house 3 weeks ago… and they aren’t coming anymore. Just vanished.

Never had worse experience with any e-commerce. Just stay away from this company and tell your friends not to waste their money because they may be paying 40€ for never seeing their cosmetics and waiting a month for that information.

I strongly advise everyone against ordering from Notino. I placed an order worth €700 with DHL delivery. On top of that, I even paid an extra €0.80 for priority complaint handling, which turned out to be completely pointless.

I never received my package. I live in an apartment building with a ground-floor gallery that is accessible to anyone. The courier most likely left or threw the package into this common area without ringing my doorbell or coming up to my apartment. The shipment was clearly marked as signature required.

I have a Ring doorbell camera at my front door, and the footage clearly shows that no one ever came to my door.

After contacting DHL, I was told that Notino is responsible for handling delivery complaints. I then contacted Notino and even sent them a copy of my ID showing my genuine signature to prove that the signature used for the delivery was not mine.

Notino’s response was shocking. They claimed that the courier had “proof” of delivery. When I asked to see this proof, I was told that the courier is not required to take photos. That makes it impossible to verify where my package was actually left. If there had been a photo of the delivery location, I could have immediately proven that it was not delivered to my front door. It was also not delivered to any of my neighbours. The only “proof” they provided was a signature that is clearly not mine. Despite reporting this several times and providing evidence, my complaint was simply rejected.

I feel completely let down. You spend hundreds of euros on an order, choose a delivery method that requires a signature, and when the signature is clearly not yours and the package never arrives, Notino does absolutely nothing to help its customer.

I honestly feel powerless, and completely ignored. The so-called priority complaint handling was a complete waste of money.

I will never order from Notino again, and I hope this review prevents others from going through the same experience.

A very complete choice of perfumes original brands with competitive prices!
Almost everything from Arabic perfumeries too. Superfast shipping

Very good experience with Notino. My opinion is that it is one of the best webshops for buying cosmetica products Online. Dilevery in Spain is fast and always on time. Good prices.

My order was returned. I don't know what the reason is, but the question is what happens next.

I ordered perfume in April, Versace Eros Flame and the product is fake. I am sure of this because I have purchased this product before (from Douglas) so I have a basis for comparison. The scent is different.

All products are really good. The delivery was superfast.

This webshop sells FAKE PRODUCTS.
I bought a K18 leave in mask, which I always use, and this is pretty sure fake. If it is not fake, it is yearssss old. Do not buy here!

I placed an order on 17.03.2026 and never received the package. It was “delivered” to a completely different address, and the company refused to investigate the issue further. I received neither a replacement shipment nor a refund.

We also tried contacting customer support specialists, who agreed that we were right to consider the company fraudulent and advised us to contact a lawyer.

Honestly more than content with the way the team of Notino has helped me. I ordered a package and unfortunately given some delivery issues it never got delivered. Notino's team was very understanding and so nice to reship the order.

I ordered an expensive face cream. The lid was open, it was not seal. I asked for a return label. There was no free return label. I had to paid it myself for return. Customer service is very poor. No professionalism.
I donot recomend this comapany. In 2026 we expect product should be seal in order to avoid contamination and a free return label .

Products are not fresh, a bit on the expiration date, but prices are the best

Once the I order fragrances from this Notino and some came in as fake instead of original.
I had another delivery that did not arrived after communication with them they couldn’t do anything and were rude after a few emails

I am writing this to warn others about a significant failure in Notino's order processing. I updated my primary delivery address in my profile 48 hours before placing order 258365408. Despite this clear window for the system to sync, and despite the website showing my correct address during checkout, Notino dispatched my package to my old address.

The support response was entirely inadequate. An agent claimed I used a "Repeat Order" function, but I specifically selected the products myself on the website. Furthermore, the product selection was different from my previous order, as I had changed my mind about certain items. This suggests a synchronization lag in their database that they are now trying to blame on the customer.

Instead of correcting their error, Notino told me to go and retrieve the package from my old residence myself. This "resolution" is insulting; I have wasted significant time going there multiple times, yet I still have no package and no refund. It is a complete failure of service to expect a customer to manually fix a logistics error caused by the company’s own system. I lost both my money and my time with this company, and I will not be using this service again.

Order Number: 258365408

I really hate sending notino emails. I hate contacting notino. I want someone else to answer my emails. Never again you, Shenique. This has been the worst customer experience in years. You don't deliver my product. You purposely omit answering my questions. I have to ask the same question multiple times before you decide to answer it. You won't let me file a complaint against you. You don't give me a discount after this terrible experience that just keeps going on week after week, again and again. At least let me rebuy the product when it's available for the price I originally bought it for. I even have to send multiple emails to get a refund. Since I can't get a refund through you I'm trying to get refunded through Klarna.