Kris Columb

I am writing this to warn others about a significant failure in Notino's order processing. I updated my primary delivery address in my profile 48 hours before placing order 258365408. Despite this clear window for the system to sync, and despite the website showing my correct address during checkout, Notino dispatched my package to my old address.

The support response was entirely inadequate. An agent claimed I used a "Repeat Order" function, but I specifically selected the products myself on the website. Furthermore, the product selection was different from my previous order, as I had changed my mind about certain items. This suggests a synchronization lag in their database that they are now trying to blame on the customer.

Instead of correcting their error, Notino told me to go and retrieve the package from my old residence myself. This "resolution" is insulting; I have wasted significant time going there multiple times, yet I still have no package and no refund. It is a complete failure of service to expect a customer to manually fix a logistics error caused by the company’s own system. I lost both my money and my time with this company, and I will not be using this service again.

Order Number: 258365408

I had to fly from Cracow airport to Amsterdam with transfer in Warsaw. Because there were a difficult weather conditions in Cracow and I was concerned that I may miss my transfer in Warsaw. I went straight to warsaw to avoid the risk of missing my flight. I passed the gates and waited for my flight. I received the mail that my flight was anulated because I did not show up in Cracow. I went to LOT information center and they said that I didn't show up in Cracow they anulated my whole flight! hey said that that is they policy and it is my problem. I was already inside the airport they had free places and they proposed me to buy the ticket another time on rates 3 times higher that I paid for. In this company you are the number where they try to squeeze as much money they can. Their customer service is there to tell you that, that is not their problem and they will not make any exceptions. The lady by the LOT information was quite rude without any empathy that even should not serve customers. That is absolutely the worst customer experience I can recall. Give yourself a favour and choose another airline! My reservation is JWG8XL.

I ordered things 3 times. First they send uncompleted order without informing me about changes, but the delivery never arrived to pickup store. They returned my money without communicating it.
The second time I decided to give another try, but after over one week of waiting asked about the status, then they didn't have it in the system. But responded with a cooky dutch joke " 3x is scheepsrecht ;-)"
Decided to give it the last try, but the third time hasn't been different.
I lost lots of time with this company.
I do not recommend it.