Mezaldy Reviews 

Very pleasant experience and super happy with my purchase!

This was our first time with Mezaldy, we found two great products with very favorable prices, and our purchase process, then delivery went extremely smoothly. This was an experience which will definitely bring us back soon.

Quality clothes, fast delivery

De communicatie omtrent de levering is prima. De prijs kwaliteit verhouding is goed.

❌ Terrible Online Customer Service! 💬🚫
Extremely disappointed with their online support. 😴 It takes forever to get a response, and when they finally reply, it’s just unhelpful copy-paste templates. 🤖 Absolutely zero effort to actually help or solve the issue. 🤦‍♂️ Complete waste of time and total disrespect for the customer. Would NOT recommend! 👎💥

Poor experience with customer support. Problem resolution dragged on because operators do not communicate with each other and give conflicting information every time. Customer service quality falls short of expectations.

My recent order 10302059 for AUTRY shoes.

Upon receiving the shoes, I found that they were the wrong color, used and dirty (i have photographic evidence).
Given that the items arrived in this condition, I initiated a return process. I was forced pay a 5 EUR return fee to ensure the process continues.

The company Mezaldy refused to reimburse the 5 EUR although the products delivered were not as specified.

This is unacceptable as the reason for the return was caused by the selling party.

Scam. After weeks of sending back parts of my order, they haven't refunded my money. Going to lawyer now

I ordered two Olaf t-shirts for my son's birthday. They came right on time and quickly delivered. Then we noticed a 'hole' on the back of one of the t-shirts, after I cut out the label. I contacted Mezaldy and they said they needed to contact the 'producer' to have an approval if they'd take the t-shirt back or not. It has not been 3 weeks and no response yet. Every week, I inquire the progress and get the response that they didn't receive anything.

With any other proper online reseller, they'd take the responsibility of the defect and receive the back the product regardless. Now that I paid, I cannot send it back (because it costs me another 10 euros) or get my money back. So my son decided to wear it regardless because of lack of interest from Mezaldy to solve the issu

edit after 2 months :

Still no resolution. They asked me to ship the product back. I did, they received it and now they ask to wait for another 6 weeks for a review of the product. Hence the stars went from 2 to 1. I will certainly stay away regardless of the prices.

I ordered a pair of New Balance 530 sneakers. The difference between the color shown in the photos and the actual product was significant.
I ordered light grey with a beige sole, but what I received was dark grey with a khaki-colored sole. The size also did not fit me properly. Because of these issues, I had to return the shoes and pay €6 for the return shipping.
If the color had matched the photos, I could have given them to my younger sister, but since the product did not match what was advertised, I consider this misleading.
€6 is not a large amount of money, but I don’t think I should have to pay for misleading information.
I will never order anything from here again.

Fast shipping

Great service and great brands, love Mezaldy!

The order process was good.
The refund of the previous order (I ordered the wrong size at first) took a bit longer than communicated. But once I sent an email to the customer service, the reply (and the refund) arrived the next day already.
So all in all, good experience!

I have bought a cp company jacket. And it came in perfect condition. I am very happy with my jacket and it is very goed cuality.

Excellent service and quick delivery

Terrible customer service.

Received a damaged article and they are refusing to refund the money.

Would definitley not recommend to order something here!

Order was placed and paid for, with confirmation and next-day delivery promised via email. The following day I was informed (via email) the product would not be delivered and would be returned. No explanation. No refund has been issued. NO response to multiple follow-up emails.

Do not order from this website! ❌

If you have any questions, issues with your order, returns, or exchanges — customer support simply ignores you and does not respond.

I placed my order on January 5th. The website stated that if the order is placed before 11:00 PM, delivery will be the next day between 11:00 AM and 3:00 PM.

On January 9th, I received the package and found several problems:
1️⃣ The sweatshirt included in my order was not the one I had ordered.
2️⃣ The pants arrived with stains.

I decided to keep the pants, but I contacted customer support about the sweatshirt, asking them to resolve the issue — either exchange it or process a return so I could reorder the correct sweatshirt. They promised to send a return sticker, but I still haven’t received it.

I filled out the claim form, spent my time and resources, and sent it… and there has been no response. No replies by email, social media, or WhatsApp. Phone calls also go unanswered.

The service is terrible! Mezaldi, please take note: this kind of treatment of a customer is unacceptable.

I received wrong items. There is no connection with a service team at all. So no chance to exchange or refund. They seem to be the only ones in the Netherlands with such terrible customer service. Never again.