I ordered two Olaf t-shirts for my son's birthday. They came right on time and quickly delivered. Then we noticed a 'hole' on the back of one of the t-shirts, after I cut out the label. I contacted Mezaldy and they said they needed to contact the 'producer' to have an approval if they'd take the t-shirt back or not. It has not been 3 weeks and no response yet. Every week, I inquire the progress and get the response that they didn't receive anything.

With any other proper online reseller, they'd take the responsibility of the defect and receive the back the product regardless. Now that I paid, I cannot send it back (because it costs me another 10 euros) or get my money back. So my son decided to wear it regardless because of lack of interest from Mezaldy to solve the issu

edit after 2 months :

Still no resolution. They asked me to ship the product back. I did, they received it and now they ask to wait for another 6 weeks for a review of the product. Hence the stars went from 2 to 1. I will certainly stay away regardless of the prices.