Marbelltcg Reviews 

130
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting their friendliness, quick responses, and willingness to help with any questions or issues. People frequently noted the swift delivery and excellent packaging, ensuring products arrived safely and in perfect condition. Many also appreciate the fair pricing and wide selection of products available. Consumers often highlight the overall quality of the products, with items arriving in excellent condition. Reviewers frequently mention receiving extra gifts or freebies with purchases, adding to their positive experience. The company is highly recommended for its reliability and consistent ability to meet customer needs, making it a preferred choice.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic stock, wide range, and... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency, with many... See more

Service

People report positive experiences with service, often highlighting its exceptional quality and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently reporting that products arrive... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as "top-notch"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If I could give these guys 6 out of 5 stars, I would. Absolutely brilliant. I purchased Pokémon cards from them which were reasonably priced, great condition and their customer service is top... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience! The Pokémon cards arrived super fast, were very well packaged, and everything was in perfect condition. Prices are some of the best I’ve seen, especially compared to o... See more

Rated 5 out of 5 stars

Marbelltcg are brilliant and very caring towards the card collecting community. Me and my little brother collect pokemon cards as a hobby, however with scalpers and everything on retail going out of... See more

Rated 5 out of 5 stars

Fantastic seller. Everything arrived as described, on time and safely packaged. Bonus points for answering my queries via email promptly too. Would definitely buy from again!


Company details

  1. #41 of 94 best companies in Trading Card Shop

Written by the company

We are passionate about Pokémon, browse our range of English and Japanese products, ranging from Sealed Boosters Boxes, Booster Packs, Collection Boxes and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(130)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Placed another order last week

Placed another order last week. Once again, it arrived quickly and well packaged. I had reached out with a query and they responded extremely quickly - their customer service is bar far the best I have experienced! They are by far my favourite tcg company to shop with.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Premium Customer Service

Ive never left a Trust Pilot review before but this well deserves to be my first. I've ordered from Marbell TCG a couple of times now, and every experience has been excellent. But my most recent order really showed why their customer service is just top notch.

I requested a pristine ETB, and they kindly made a note on my account to hand-select the best one available before shipping. Unfortunately, the shrink wrap was damaged during transit. When I contacted them about it, I received the kind of customer service that I saw people talk about in the reviews.

The conversation felt genuinely personal. I wasn't talking to a scripted customer service agent giving formal, copy-and-paste responses, I was talking to someone who genuinely cared about making things right. They managed to be both friendly and professional throughout the entire process.

Without any hassle, they offered me the choice of a full refund or compensation that was more than fair. I also suggested that they consider upgrading the style of shipping boxes they use to help prevent similar issues in the future. To my surprise, they replied to let me know they had already gone ahead and placed an order for improved packaging.

That level of customer care and willingness to listen to feedback is incredibly rare. On top of that, every product I've bought from them has been competitively priced, always below market value.

When you combine great prices with genuinely outstanding customer service, it's easy to see the presence of the overwhelming positive feedback here. They've earned a customer for life, and whenever I'm looking for any specific TCG products I'd always see if they have it first before looking anywhere else.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Riftbound Spiritforged Booster Box Factory Sealed

Ah, you guys are absolutely awesome!

After starting Riftbound and spending hours upon hours and days upon days searching for even a single pack ( because of ridiculous scalpers) I decided to order a box as it wa so hard to even find a pack where I live. The box came factory sealed and in perfect condition but also boxed very very well!

Also very fast and efficient delivery!

Brilliant Shop and will be buying again next month!

27 April 2026
Rated 5 out of 5 stars

Prompt replies and delivery

I pre ordered a Riftbound booster box and i overlooked the delivery as I was still on holiday. The team got back to me very quickly and we arranged for it to be delivered to an alternate address. It came exactly when they said it would and it was in great condition. First time buying from Marbella and it was a great experience. Thanks guys 🙏

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great value and reliable

Great value and reliable. My purchase was delayed coming from the supplier, but Marbell handled it really well. They're communicative and an excellent seller.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely would buy again

Absolutely would buy again, had what I wanted, didn’t think price was too inflated, I mean people have to earn a living, easy transaction and fast postage, recommended

8 May 2026
Unprompted review

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