If I could give these guys 6 out of 5 stars, I would. Absolutely brilliant. I purchased Pokémon cards from them which were reasonably priced, great condition and their customer service is top... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely brilliant experience! The Pokémon cards arrived super fast, were very well packaged, and everything was in perfect condition. Prices are some of the best I’ve seen, especially compared to o... See more
Marbelltcg are brilliant and very caring towards the card collecting community. Me and my little brother collect pokemon cards as a hobby, however with scalpers and everything on retail going out of... See more
Fantastic seller. Everything arrived as described, on time and safely packaged. Bonus points for answering my queries via email promptly too. Would definitely buy from again!
Company details
- #41 of 94 best companies in Trading Card Shop
Written by the company
We are passionate about Pokémon, browse our range of English and Japanese products, ranging from Sealed Boosters Boxes, Booster Packs, Collection Boxes and more!
Contact info
United Kingdom
- marbelltcg.com
4.8
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Preorder
I recently preordered some Pokémon products from this company, and I couldn’t be happier with the experience! From start to finish, everything was handled professionally and with care. They kept me updated every step of the way — from confirming my order to notifying me about shipping and release updates.
Customer service was top-notch — super friendly, quick to respond, and always willing to help with any questions I had. The packaging was excellent too — everything arrived safely and in perfect condition.
15 October 2025
Unprompted review
Great experience!
Such a good experience! Quick delivery, everything was wrapped and in pristine condition and fairly priced. I would buy from you again 10/10!! Thank you so much!
8 October 2025
Unprompted review
Great customer service
When an incorrect order was sent out to me by mistake, MarbellTCG were very quick at rectifying this and issuing a refund for the inconvenience. The products ordered were of high quality and very well packaged. Highly recommended for the high level of customer service and support provided.
27 August 2025
Great service
Great service! Very quick delivery and well packaged 😊 . Thank you so much!
29 August 2025
Amazing
The card came packed super nicely! :D 5 stars , defiantly buying again (for new people who are considering buying , do its super good service)
28 August 2025
Excellent packaging and delivery
Excellent packaging and delivery, my favourite site for Pokémon tcg and I've brought a lot
17 August 2025
Reply from Marbelltcg
Thank you for your order and thank you for the 5* review :) it means a lot to us!
Incredible experience of customer…
Incredible experience of customer service. Wrong product was sent (wrong version of a blister pack). Rather than have me return it, they just sent me the other one!
Very appreciative of their service, and the way they handled this. I would 100% buy again.
Many thanks all!
27 August 2025
Unprompted review
Reply from Marbelltcg
Hi there, thank you for being such a great customer! We appreciate your understanding in the wrong product being sent and we are glad you are happy. We really appreciate you taking the time to leave us a review and hope to see you again soon :)!
Second time ordering from them
Second time ordering from them, did not disappoint! Next day delivery and well packaged cards. Very happy with them!
20 August 2025
Reply from Marbelltcg
Thank you for the review, and thank you for being such an awesome customer :) we appreciate you!
Amazing customer service
Really amazing customer service and support, I have an issue with my order and the staff was really helpful and amazing, definitely ordering again from them
7 August 2025
Unprompted review
Reply from Marbelltcg
Hi there, thank you for the 5* review, we really appreciate you - we hope you got some good hits :)
The best place to get Pokémon cards
If I could give these guys 6 out of 5 stars, I would.
Absolutely brilliant. I purchased Pokémon cards from them which were reasonably priced, great condition and their customer service is top notch, really refreshing to see.
I had a query and not only were they understanding but very approachable and quick to help however they can.
I would definitely recommend these guys for anything tcg related, they have a customer for life!
21 July 2025
Unprompted review
Reply from Marbelltcg
Hi there, thank you for such an amazing review! We are over the moon that you are happy with your experience and product! We hope to see you again soon :)
Reply from Marbelltcg
Thank you for taking the time to leave a review and we are so happy to hear that your son was happy :)!
My order didnt come on time after I…
My order didnt come on time after I paid for express delivery, this was completely put of the company's hands though and the customer service i received was incredible! I got a full refund and was able to keep the items once they arrived
30 June 2025
Reply from Marbelltcg
Thank you for being so understanding in the delay of your product being delivered, while this was out of our control we understand how frustrating this can be! We really appreciate your patience throughout this process! We hope to see you again soon :)
Great customer service
Great customer service. I was short 1 booster box, when I received my order. Quickly, I emailed them regarding my issue, they quickly investigated it and resolved my issue the next working day, they even included extra booster packs. Thank you!
8 July 2025
Unprompted review
Reply from Marbelltcg
Thank you for your review and thank you for allowing us to correct the error with your order! It means a lot to us, we hope to see you again soon :)!
Reply from Marbelltcg
Thank you for your review! We appreciate you taking the time and we are extremely happy to hear you were pleased with your experience.
Arrived within 2 days of ordering
Arrived within 2 days of ordering, perfect, would use again!
27 June 2025
Reply from Marbelltcg
Thank you for the great review, we appreciate it and hope to see you again soon!
Amazing customer service
Amazing customer service. Messaged them shortly after I made an order to ask if I could change my payment method.
They went above and beyond to make sure I was happy with the order. Would definitely recommend!
9 June 2025
Unprompted review
Reply from Marbelltcg
Thank you for being such a great customer and thank you for taking the time to leave a review. We could not be happier that you had such a great experience :)!
Had some damaged packs and they were…
Had some damaged packs and they were very quick to help me. Best customer service I have ever had
14 June 2025
Unprompted review
Reply from Marbelltcg
We are very happy to hear that this is the best customer service you have ever had! We appreciate you taking the time to leave a review and hope you see you again soon!
Fantastic
Shiped out in 24 hours was delayed for a week by DPD but totally not there fault product packaged well and all came as said in the item description overall very satisfied with my purchase
3 June 2025
Reply from Marbelltcg
Thank you for taking the time to leave a review, we are sorry that there was a delay with DPD while this is out of our control, we understand how frustrating it can be! We hope to see you again soon in the future :)!
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