Collectors Kingdom Reviews 

179
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and authentic nature of the products, often arriving perfectly packaged and in excellent condition. Many people highlight the exceptional staff, describing a key individual as professional, honest, and dedicated to the community, going above and beyond to assist. The refund process is also frequently commended for being prompt and handled with professionalism, even during challenging situations. However, some customers also noted issues with the website, where technical glitches led to orders being placed for out-of-stock items, resulting in subsequent cancellations. A few other people also felt that the reasons for these cancellations were unclear or that the company lacked accountability for the website errors.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting that their orders... See more

Website

Users describe ambiguous interactions with the website, with many experiencing issues such as technical... See more

Product

Reviewers mention positive feedback about product, consistently praising its fair pricing, good availability,... See more

Staff

Customers consistently note positive experiences with staff, highlighting the owner's professionalism,... See more

Refund

Customers had positive experiences with refund, praising the commitment to fix situations and the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered booster box prior to technical issues without issue. When your website is constantly being bombarded with organised crime bots, occasionally funny things will happen. Lots of the one star... See more

Rated 5 out of 5 stars

One of if not the first person I bought from when I started collecting again a little over a year ago. Mike is an absolute gentleman and a scholar, his customer service and care for his customers top... See more

Rated 5 out of 5 stars

Ordered 2 art work sets for journey together and 1 set of destined rivals. Very good pricing, considering today's horrendous market. Great communication, had to make an adjustment to my order and Mi... See more

Rated 5 out of 5 stars

Highly recommend Collectors Kingdom. Such a honest and hard working seller. Always giving to the community. I always receive my parcels on time, packaging very well. No concerns at allZ Thank you so m... See more


Company details

  1. #100 of 135 best companies in Collectibles Shop
  2. #74 of 94 best companies in Trading Card Shop

Written by the company

Welcome to Collectors Kingdom, the U.K's No.1 community focused online TCG store, offering the best prices on authentic Pokemon, One-Piece, Union Arena and Weiss Schwarz trading cards. Founded by passionate collectors for passionate collectors, We are proud to take a fresh, fun, and community-focused approach to trading cards, ensuring every customer feels part of the journey. Our mission is to make the excitement of TCG accessible to everyone, whether you're hunting for a rare Japanese Pokémon card, building your competitive deck, or simply adding to your cherished collection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(179)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saw some items in stock and had…

Saw some items in stock and had ordered. It became apparent that this was an error and the owner spent a lot of time cancelling orders and sent an email explaining this. Clowns are leaving bad reviews for no reason. Great owner and great gesture to donate £500 to charity.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

One of the easiest transactions made to…

One of the easiest transactions made to date.
Mike is a true professional in every regard. Looks after everyone with the right manner.

Product is always fairly priced, packed well, no issues ever :)
Really positive overall - no doubt will shop here again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, Ignore the bot/ scalper reviews trying to damage the reputation. Because they ordered 1000s of stock which didn’t exist. It was swiftly dealt with and fully transparent.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Order was cancelled, which is normally understandable but after looking into it a bit more, this guy clearly has a history. Even notification pages/sites have blacklisted the site from their services.

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Hi Ben,

Not sure what you looked in to but that statement is absolutely not true. I've always fulfilled every order for stock I have. I work with so many Pokemon stores across the Uk from Brick and Mortar to rip and ship, not delivering stock would make that impossible.

Feel free to reach out to me to discuss further but sadly this statement from you is completely false and unwarranted.

Rated 1 out of 5 stars

Avoid this seller!!!!!

Avoid this seller. Clearly fake reasons and cancelled all orders because they weren't marked up highly above RRP. No one is buying the reasons. Don't be a sheep with this seller. Responds to all negative reviews with a copy/pasted response. Lack of accountability trying to shift blame onto others. Blames the issue on someone working on the web page instead of taking accountability for their own site! Avoid at all costs.

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Hi Josh,

I’m not sure you quite understand but around 7000 orders were placed in 36 minutes. Including 1000s of etbs and booster boxes along with other products. Surely even you can see that nobody has that type of stock?

The error was more than obvious - all items went in stock at the same time with unlimited quantities. I’ve handled the situation as best I can and as quickly as possible. Ultimately is an error in which I can’t do anything but apologise for, all product I get allocated is sold to the community at RRP and only goods from the secondary market are sold over this.

I’ve provided full transparency around the situation from the start and happy to answer any questions you have. I’ve taken full accountability for the situation and not placed the blame elsewhere - so I’m unsure what you mean by that.

The copy and paste reply is because the situation is the same and all those negative reviews are the same - however the reason was provided and everyone has been informed, so it makes sense to provide everyone with the same information opposed to senselessly arguing.

It’s truly sad to see the hatred you carry in such a situation and I wish you all the best in the future.

Rated 5 out of 5 stars

Ignore the negative reviews from…

Ignore the negative reviews from scalpers who tried to benefit from collectors kingdom website having a technical issue meaning items were showing in stock when they weren’t supposed to. When orders got cancelled bad reviews were left. Collectors kingdom is one of the best out there and I highly recommend! Ive ordered from them 100s of times without any problems! You wont be disappointed ordering from collectors kingdom!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Communication

Saw some Destined Rival stock land and placed an order.
Unfortunately the order had to be cancelled due to website issues. It’s a small business without a huge I.T team in the background so stuff happens.
The cancellation was done with great communication and know it wouldn’t of been easy
Any grown A$$ people that have left a bad review because you can’t get your little pieces of cardboard or to scalp other is wild. It’s not that deep.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

A gem of a company

I’ve used Collectors Kingdom a few times over the last year (from Chinese Gem packs to Terastal boxes) and always had top service from Mike.

It’s a small customer and community focussed business, aiming to build a strong reputation for genuine collectors (not those leaving 1 star reviews having had a bot ping for a website error, knowing the error was too good to be true and now trying to destroy a reputation).

If you email Collectors Kingdom the owner will email you back. He’s open and transparent in all deals I’ve had.

Where would you find the owner of a business (in fact any business), that within hours of getting 7,000 orders, they can communicate openly, and spend through the night making sure everyone has had their funds released.

I trust the business and will continue to use them, even when they might not be the cheapest, as I know I can email Mike and get top service.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I felt compelled to leave a review to…

I felt compelled to leave a review to share my recent experience, especially seeing the unfair backlash this business is currently receiving over a massive technical glitch that was completely out of their control.

During a backend IT update, their website accidentally showed all inventory as "in stock," which unfortunately allowed thousands of orders to flood through. While a tech mishap like that is a nightmare for any small business, the way the owner handled it speaks volumes about their character.

I was one of the customers who placed an order during the glitch, and I was swiftly issued a full refund within 12 hours.

It is incredibly disheartening to see an honest business get hammered by negative reviews for a genuine system error. They handled a chaotic situation with incredible speed and grace. I will absolutely be shopping here again in the future, and I highly encourage others to support this wonderful business!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Unfair negative reviews—owner is genuine and generous

They had a technical issue with their website last night that accidentally showed unlimited stock on everything. It was completely out of their control, not their fault at all, and it's a shame to see people being so harsh in the reviews over an honest mistake. The owner handled it incredibly well they are clearly very genuine and even made a donation to GOSH on our behalf to make up for the glitch.

I really look forward to shopping here when the website is back up and running!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault the service

Can't fault the service! My order too was cancelled due to a technical error but the commitment to fix the situation along with numerous update comms were 5*, with the owner working flat to issue refunds within a few hours. Even billion dollar companies don't work this fast!

Tech issues can happen to any business - it's how they're dealt with that matters, and in this case I couldn't have asked for more.

Once the website is up and running again you've got a customer for life :)

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Collectors Kingdom

Highly recommend Collectors Kingdom. Such a honest and hard working seller. Always giving to the community. I always receive my parcels on time, packaging very well. No concerns at allZ Thank you so much !! will always choose to buy from Collectors Kingdom !!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Genuine professional retailer

Placed an order which was cancelled due to a website error.

Handled very professionally and refunded very promptly. Good luck getting everything back up and running.

Highly recommended, I’ll keep an eye out for future purchases once you’re back up and running.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Honesty and Business

Ordered from Collectors Kingdom on many occasion and all I can say is the guy who runs this business is very down to earth and actually about the hobby instead of the profit!

I would easily buy from him again knowing that I can trust him and his business to deliver. Collector's Kingdom was the only reason I was able to master set 151 at a time when I pretty much was ready to give up. A memory I will cherish forever!

A great community of people can found within this Kingdom and I will not be told otherwise! Thank you for all your great orders in the past and more to the future 💫

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and fast.

Experienced a website glitch showing stock when there wasn’t any. The owner has emailed and explained the situation. On top of that worked all night to get through refunds all in one night. Great communication, speedy refund. Would definitely use them again. Don’t see the need for bad reviews due to this situation which was quickly amended at all. Many thanks 😃

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

This team is being unfairly targeted by people who are upset that their orders never went through. Even though my order fell through, it was entirely out of the store's control, and their customer service was excellent. They clearly communicated what the issue was and rectified it immediately. I can’t imagine the amount of work that went into resolving the issue in the short amount of time that they done it in! Amazing work.

They even donated £500 to Great Ormond Street Charity to make amends for the issue. They are wonderful people running a great HONEST business which in itself is pretty rare in this space at the moment. Keep going you are definitely needed in this community!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Refreshing to see a genuine great…

Refreshing to see a genuine great person in the Pokemon selling world!

Mistake was made where the website allowed sales of items that were out of stock.

Apology email and refund were through in the morning, no harm done! They even donated to a charity which was incredible and unnecessary.

Ignore the selfish 1 star reviews from entitled scalpers.

4 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look