MortgageKey Reviews 

2,931
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and efficient, often highlighting specific individuals for their exceptional support and care. The service provided is frequently described as brilliant and straightforward, making complex processes feel stress-free for many. Reviewers highly value the excellent communication, with many appreciating constant updates and quick responses, which kept them well-informed throughout their journey. The user experience is consistently noted as easy to follow and efficient, ensuring a smooth process from start to finish. This commitment to clarity and support leads many to recommend the company and express their intent to use its services again.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently praising the quick communication and efficient... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Mortgagekey, process is seamless, they do all the work. Dayle is great, he guides us through the process with relative ease and is always available for questions,... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. #35 of 89 best companies in Mortgage broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,931)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Continued use

This is the second time I have used Mortgagekey, process is seamless, they do all the work. Dayle is great, he guides us through the process with relative ease and is always available for questions, with Amelia and Carl also keeping us up to date.
Would highly recommend

10 July 2026
Rated 5 out of 5 stars

Excellent brokers

Excellent brokers. Chris Mandle dealt with my application and was fantastic. There was a few issues on my side and he persevered and got me a mortgage accepted. He knows his job and answered to emails etc very fast. Top marks from me. Will definitely want Chris to deal with my future mortgages. Thanks very much

8 July 2026
Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key…

I dealt with Victoria at Mortgage Key and initially expected to call around 3 brokers before deciding on which one to use, but as the conversation went on I decided to go ahead with them

I found Victotia to be Professional , Polite, Fast & Efficient and within 1 hour she had settled and approved my case.
I was very happy with the outcome

28 June 2026
Unprompted review
Rated 4 out of 5 stars

Efficient service

Efficient service, they kept us in the loop and made the whole process much simpler as a first time buyer. Would recommend if your circumstances are not straight forward.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Key were able to secure a 5 year Buy To Let remortgage, which will save us thousand of pounds over the 5 year term.

Mortgage Key were able to secure us a fixed rate interest remortgage at a rate significantly lower than our existing lender was offering, and bizarrely this new mortgage was from our existing mortgage lender, though not directly available to us, only through brokers such as MortgageKey.
This is the second time we have used Mortgage Key to remortgage one of our buy to let properties. Mortgage Key progress the application with our chosen lender.

17 June 2026
Rated 5 out of 5 stars

Very happy


Everything was very efficient. I was supported to secure the best deal for me. I have used mortgagekey previously, I would definitely use them again and I have recommended them to others. Thank you Carl and the team.

23 April 2026

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