Lace & Favour Reviews 

4,359
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 660 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful appearance of products, such as shoes, veils, and jewelry, noting they often perfectly matched descriptions and expectations. The efficient ordering process, fast delivery, and careful packaging are frequently highlighted, alongside excellent communication and first-class service throughout the purchase journey. However, some customers also noted occasional issues with product quality, such as items appearing cheap or flimsy, or not matching the advertised design, with a few even breaking on first wear. A few other people also felt that sizing could be inconsistent, leading to the need for exchanges to find the right fit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as beautiful, elegant,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of products... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy and seamless,... See more

Service

Users describe positive interactions with service, frequently highlighting excellent and prompt service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a terrible time recently battling with various companies to get returns. With high streets as they are you have to buy online. Lace & Favour were the exception; delivered quickly, beautiful... See more

Rated 5 out of 5 stars

Had been looking for some time for handbag & shoes for a wedding & found this company by chance. Delighted with both products. Perfect fit & colour. Excellent quality & not too expensive. Fast deli... See more

Rated 5 out of 5 stars

My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more

Rated 5 out of 5 stars

The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more



Company details

  1. #13 of 20 best companies in Wedding Shop
  2. #25 of 26 best companies in Boutique
  3. #5 of 11 best companies in Bridal shop
  4. #148 of 279 best companies in Fashion accessories shop
  5. #18 of 25 best companies in Wedding service

Written by the company

Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(4,359)

662 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great company

What a great company! The wrong jewelry set was sent out so I immediately messaged them through their contact us form. Within minutes I received a response asking for a photo. Again within minutes they apologised and sent me the correct set out to get to me within 24 hours. Honest mistake at packaging thank you so much lace and favour.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Still have not received purchase. It’s been over 8 weeks. Wanted purchase for a wedding that occurred last weekend. Will be pursuing full refund.

15 June 2026
Rated 2 out of 5 stars

Jewellery set broke on wedding day

I bought a necklace and bracelet set to wear on my wedding day. Unfortunately, the necklace broke on its first wear during my first dance, and the bracelet shortly after. Both pieces snapped between the pearls, without even being touched. I contacted Lace & Favour, and they offered me a replacement of the same pieces. I instead requested a refund, and this was granted quickly.
Considering this was the most special day of my life, and the jewellery broke while all guests were looking at me, I expected more than just the initial offer of a replacement. The photos and memories of my day will be impacted by the poor quality of the product, and I am disappointed that the response was the same as if it had broken on any other day.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

I’ve had a terrible time recently battling with various companies to get returns. With high streets as they are you have to buy online.
Lace & Favour were the exception; delivered quickly, beautiful quality and wonderful customer service . Sadly I had to return, colour didn’t go, but simple to return!! Would highly recommend.

3 July 2026
Unprompted review

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