Lace & Favour Reviews 

4,420
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the ordering process is simple and straightforward, allowing them to find exactly what they need for special events. Purchasers frequently praise the prompt delivery service, noting that orders arrive swiftly and are carefully packaged in lovely boxes. People are also deeply impressed by the wonderful quality and stunning details of the items they receive. Some reviewers were not happy with product quality, mentioning specific instances where items like jewelry arrived broken or failed quickly. A few other people also felt that unexpected delivery delays or sizing challenges required extra effort to resolve.

What people talk about most

Product

Consumers find product quality to be largely positive, highlighting gorgeous, well-made items that match... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding craftsmanship and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Order

Customers consistently note positive experiences with order processes, highlighting that items are easy to... See more

Service

Clients share positive opinions on service, highlighting excellent quality and helpful assistance with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful dainty wee bracelet for my daughter who will wear it on her wedding day. Not Lace & Favour's fault but DPD were not the best. I sat at the window watching the driver changing his mind ab... See more

Rated 5 out of 5 stars

I’ve had a terrible time recently battling with various companies to get returns. With high streets as they are you have to buy online. Lace & Favour were the exception; delivered quickly, beautiful... See more

Rated 5 out of 5 stars

My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more

Rated 5 out of 5 stars

The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more



Company details

  1. #12 of 19 best companies in Wedding Shop
  2. #24 of 26 best companies in Boutique
  3. #7 of 12 best companies in Bridal shop
  4. #149 of 277 best companies in Fashion accessories shop
  5. #17 of 24 best companies in Wedding service

Written by the company

Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(4,420)

567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely fascinator

Lovely fascinator, very different to others I have seen on the high street, As mother of the groom, I wanted something special, I’m very please with it, it’s well made and came nicely packaged and quick delivery, would definitely recommend to others.

26 August 2026
Rated 5 out of 5 stars

'Elegant' Jewellery Set

The Elegance gold, crystal and pearl jewellery set I've just purchased for my Son's upcoming wedding in October, is perfect! Such beautiful and quality pieces for a very special occasion.
If possible, they are better in the physical form than they appear on the website.
Thank you for the excellent customer service and speedy delivery too.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Loved the bag

Loved the bag , good quality , matched my shoes amazingly, delivery was quick. Couple of days , would certainly buy from this site again

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Wedding Tiara

I was looking for a wedding tiara that gave off a princess vibe, I couldn’t find a tiara anywhere and I was becoming overwhelmed thinking I wouldn’t find one, I then came across lace and favour,

I was abit skeptic of it not arriving in time and quality wise, but I put in my order anyways, I paid for priority shipping due to the fact that I’m leaving on the 7th, and it came WAY quicker than I expected, it was very securely packaged aswell.

Once I opened it, I was lost for words. It’s the most BEAUTIFUL piece I’ve ever seen, and it’s so much better than I expected, I’m so lost for words, and I’m so extremely grateful, they have exceptional service aswell, overall quality and service was outstanding, and the pricing is so affordable aswell!!

I could never be happier with everything and will definitely be recommending to my family & friends!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Lace&Favour -v- DPD

Beautiful dainty wee bracelet for my daughter who will wear it on her wedding day.

Not Lace & Favour's fault but DPD were not the best. I sat at the window watching the driver changing his mind about bringing the delivery to my door. Just as he drove away I got a text saying "he missed me" (lies) and would return the next day. Of course first driver never came, but 2nd did in the slot time given so thanks to him.

19 August 2026

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