Olivia Jewelry Reviews 

1,307
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 768 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning appearance, gorgeous packaging, and exceptionally smooth ordering process when purchasing items online for special occasions. Many people are thoroughly thrilled with the wonderful quality of the jewelry pieces, noting that packages often arrive promptly and make cherished gifts for family members. Some reviewers were not happy with unexpected delivery delays and extended shipping times, particularly when placing orders during busy holiday seasons. A few other people also felt that certain items arrived significantly smaller than anticipated or experienced serious readability issues with personalized name engravings.

What people talk about most

Product

Clients share ambiguous opinions on product as reviewers frequently praise the beautiful designs, exquisite... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the gorgeous designs,... See more

Order

Consumers find order experiences to be mixed, with many reviewers praising the straightforward online... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast shipping times,... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise the incredible and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Two out of Three items arrived safely, and looks beautiful. Unfortunately, the third arrived with a scratch on the Birth Stone, although I have struggled to send photos, it was proving a slight prob... See more

Rated 4 out of 5 stars

My pieces look beautiful however I bought it for the pink looking opals and both the ring and earrings are white opals. Not what I wanted and won’t finish off my outfit for a wedding I am attending. I... See more

Rated 5 out of 5 stars

Worth waiting for. Just to remember delivery for personalised jewellery takes a little longer but well worth the wait. Honestly, stunning! Bought for a friend for her 40th, She absolutley loved h... See more

Rated 5 out of 5 stars

Helpful easy to navigate website. Ordering process was straightforward. Once order has been placed, excellent comms and updates as to progress of order. Order arrived ahead of time which is rare these... See more


Company details

  1. Jewellery shop

Written by the company

Olivia Jewelry is made for the moments that matter. Every piece is crafted just for you, built for everyday life, and there to mark the milestones and the people behind them.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(1,307)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality is always fantastic!

Easy to order personaliised jewellery,
Easy to check ring size,
Quality of jewellery has always been fantastic (this is my third order) so I would guess this order will be too
I pay using shop via Google pay and it's very easy to checkout,
I love using this website!!

4 November 2026
Unprompted review
Rated 1 out of 5 stars

My husband got my engagement ring from…

My husband got my engagement ring from Olivia. It seemingly was really lovely at first. But the setting on the prong constantly came loose, and damaged many of my clothes. We reached out and asked Olivia to help us, that our clothes had been damaged and the prong was coming loose. She fixed it once, redid the whole setting, and even though it didn't look like the same ring at all, and the stones were not covered with a thicker prong and gold setting, I thought, oh well, at least it wont come loose and rip my clothes! BUT IT CAME LOOSE AGAIN, and got caught on other clothes! It was upsetting. My husband communicated his disappointment, this was literally my engagement ring, and Olivia was dismissive, rude, and no longer would help us. It was a pretty shocking experience to say the least. We threw out the ring and got a new one because of the lack of it being fixed and because it was such a bad experience all around :( I don't recommend Olivia, neither the ring quality or the customer service, for your big day. Go somewhere else and get something quality and work with a nice person! It really affected us and our celebration to have this experience.

2 November 2026
Unprompted review
Olivia Jewelry logo

Reply from Olivia Jewelry

Hi Tevin, thank you for your patience, and we're sorry your order took longer than expected. Demand for this piece was much higher than we anticipated, which caused a slight delay. The good news is your parcel is now in transit and should be with you within the next 5 days

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