Octopus Energy Reviews 

Refreshing change for a company to answer in 3 rings!! Always fantastic service- keep the uk call centres!

Very clear, concise and reassuring.

Initial contact email was responded to quickly and after an over the phone go at getting my smart meter display working it was soon established that a new one was needed . This was sent out and i am back up and running with a useable smart meter in a couple of days, thanks Edin

Alice explained how the smart meter only charges for grid power. This explains why the costs are lower than they appear to be. Hooray for OCTOPUS!

Class service and really easy to sort. All explained

Logan has been helping me over email & by telephone for over a month regarding mine & my elderly mums account. Logan has gone above beyond, I really appreciate everything they've done 🙏🏻😊

Both men were very helpful and explained to me exactly what I wanted to know, would recommend Octopus to anybody,

Easy to understand bill payments, energy usage etc together with friendly staff

Response to my situation was met promptly and with understanding of personal position. Many thanks

Call handler very helpful and Professional all the way through.

On 4/11/26 we switched to Octopus. I would like to thank Connor D who we met in IKEA he was extremely helpful, friendly and very professional, he talked us through the procedure, sorted everything out for us and made the switching over very easy, nothing was too much trouble for him, so thank you Connor.
Also today I also spoke to Becca who was very helpful.

Nokuthula acted promptly and efficiently to address my question.

One word amazing and i will be in cobtact for my new house

I rang up regarding the problems I’ve had with closing my late Dads account and receive a refund from them, as my Dad had paid in too much. Last time I rang, they set up a direct debit through my bank. With no signs again of the refund, I rang again and spoke to a lovely lady called Abir, who went above and beyond to try to sort out the reason why I hadn’t yet received anything.
I was asked to take a photo of proof that I am an executor and send this through. As usual when waiting for an email, it travels all around the world before getting to where it’s wanted. Abir was very patient and friendly. I sent another of the same one from another email I have and I said I bet you get both at same time now, that is exactly what happened. Abir checked that my document was the correct one they needed to be able to finally release the funds in my Dads account. Abir told me I should have them in 5-10 working days, so let’s hope that’s right. I first started tsu

Very helpful and efficient

The help and service that I received from Octopus Customer Services was excellent. There was no waiting around for an advisor, within minutes Ayton had the advice and answer I needed. Thankyou, solar energy is a learning curve to an elderly lady, but i was put at ease.