Hurst Iw Reviews 

12,918
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 280 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that online purchases arrive promptly, securely, and are always well packaged. People also highlight the incredibly helpful and friendly staff across various local branches who consistently provide an efficient, welcoming, and pleasant shopping experience. Buyers often emphasize the wonderful value and wide selection of traditional hardware goods available. Some reviewers were not happy with certain aspects of online ordering or specific product availability limitations. A few consumers experienced minor hurdles when navigating the digital platform, managing stock inquiries, or finding broader product choices.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting reliable, fast, and prompt shipping.... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Service

Reviewers mention positive feedback about service, highlighting very helpful staff and an easy process.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Order

Consumers find order satisfaction to be consistently high, highlighting that the website is easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more

Company replied

Rated 5 out of 5 stars

The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more

Company replied

Rated 5 out of 5 stars

I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more

Company replied

Rated 5 out of 5 stars

Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more

Company replied


Company details

  1. #1 of 22 best companies in Department store
  2. #1 of 11 best companies in Chinaware shop
  3. #3 of 95 best companies in Kitchenware Shop
  4. #1 of 121 best companies in DIY Store
  5. #2 of 34 best companies in Hardware Accessories Store
  6. #8 of 245 best companies in Home improvement shop

Information provided by various external sources

Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.


Contact info

4.9

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(12,918)

267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always reliable

Always reliable. We miss you so much in Ventnor!

Good service. The delivery is good.

22 May 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for your kind feedback! We're pleased to hear that you were happy with both our service and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
Kind Regards
Carl

Rated 3 out of 5 stars

Swift delivery to branch.

I went into the Shanklin branch looking for an electric food steamer. The staff on the counter said there were none. Returning home, I ordered one online asking to pick it up from the Shanklin branch. It arrived the next day, which was fantastic, but I would not have purchased from you if my husband hadn't suggested checking your online ordering system. I was surprised that your staff had not checked whether there was one in the warehouse and offered to get it delivered.

22 May 2026
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Reply from Hurst Iw

Thank you for your review and thank you for trying our website after visiting our Shanklin branch. I have passed on the comments to the Shanklin manager who will look further into why this has happened. Thank you again for shopping with us.
Kind Regards
Carl

Rated 5 out of 5 stars

Home delivery unexpected

Home delivery unexpected. Put out a scarce tin of paint for collection. Dave at Shanklin an extremely helpful chap!

21 May 2026
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Reply from Hurst Iw

Thank you for shopping with us, i'm pleased the paint was delivered ok in the end after the confusion. I will pass your thanks onto Dave.
Kind Regards
Carl

Rated 5 out of 5 stars

Great service

Great service . Great price .

15 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for the review.
Kind Regards
Carl

Rated 5 out of 5 stars

Great service

Great service. Super fast delivery and top quality parts. Well done and thank you.

15 May 2026
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Reply from Hurst Iw

Thank you for the kind review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Easy to order Great service

Easy to order. Delivery service quick and on time. Overall a brilliant service and great prices.

12 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for the kind words.
Kind Regards
Carl

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff, as usual, and as always a great price on the ironmongery that I was looking for. Additionally I was looking for over 50 of the same parts and when I saw there were only half a dozen on the shelf I asked and in no time the staff member had disappeared to another area and returned with the very number I needed. Rare and enjoyable local friendly feel to a very well stocked store.

11 May 2026
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Reply from Hurst Iw

Thank you for the review and for shopping with us. Great to see that you were happy with the service.
Kind Regards
Carl

Rated 5 out of 5 stars

Once the order was placed

Once the order was placed, I was informed of a delivery date and time. Unfortunately I had another appointment on the same day. Not a problem, I had emailed my change of delivery info, and was assured this would be done. On arrival back home to collect my items everything was correct. I am very pleased with the attention to detail etc. Many thanks.

10 May 2026
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Reply from Hurst Iw

Thank you for shopping with us and for your lovely review. I am pleased that we could help.
Kind Regards
Carl

Rated 5 out of 5 stars

Hurst are the best on the Island.


Excellent service. Hurst do exactly what you ask. The office inform the driver and everything works,

8 May 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for the kind words and for shopping with us.
Kind Regards
Carl

Rated 5 out of 5 stars

Fast order delivery experience

Always good to use a local company who have what you want within 24 hours. Use them or lose them!

7 May 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for shopping with us and for the review.
Kind Regards
Carl

Rated 5 out of 5 stars

Very helpful and pleasant staff

As always, very helpful and pleasant staff.
Easy to place order and can call Hurst if I need to check on anything. Thankyou.

29 April 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for the review and rating, it is greatly appreciated.
Kind Regards
Carl

Rated 5 out of 5 stars

Gold Star Customer Service

I placed an order for dessert knives which unfortunately had to be cancelled due to restrictions with knives being shipped using the usual delivery method. Following a conversation with Carl to explain that their company is seemingly the only company in the UK who has these knives and they were all I needed to complete the set Carl arranged for the knives to be posted via Royal Mail’s Age Verification service. All this happened over 2 days so couldn’t have been dealt with any more professionally or any quicker.
Big thanks to Carl for being so helpful and providing gold star customer service which was very much appreciated.

1 May 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for the kind review. I am pleased that we managed to help where we can and than you again for your patience and understanding with the whole process.
Kind Regards
Carl

Rated 5 out of 5 stars

Home delivery

Free delivery (on >=£30 order values). Hursts responded quickly to a request re delivery, and the items were delivered in good time on the specified date.

26 April 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for shopping with us and for leaving a review.
Kind Regards
Carl

Rated 5 out of 5 stars

Great delivery service

Great delivery service, very helpful in putting my bags of compost in my wheelbarrows for me.

25 April 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for the review and kind words.
Kind Regards
Carl

Rated 5 out of 5 stars

Great service and free delivery available

Website easy to navigate. This time I wanted items for the garden. I struggle to lift more than 40 litres of garden compost and local garden centres charge for delivery. Hursts delivered for free within two days of ordering as I had topped up to minimum order with other garden products. The driver was friendly and helpful. Excellent service

25 April 2026
Hurst Iw logo

Reply from Hurst Iw

Thank you for shopping with us and for the very kind review. I am pleased that you are pleased with the service and our website. It is greatly appreciated.
Kind Regards
Carl

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