Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (... See more
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Review summary
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I reached out to the HexClad customer support regarding an issue with my 10 inch frying pan that I had purchased in February 2026. After using the frying pan I noticed that there was a spot that wa... See more
Company replied
Wow! Finally a company who stands behind their product AND their warranty. Reached out to HexClad about some issues with a few pans and a pot via their claims form - which by the way was incredibly ef... See more
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I needed help with a gift card. I got a quick and kind response with an authentic desire to problem solve. The problem was rectified quickly and I couldn’t be more pleased. I have lead customer serv... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent Customer Service
I shared my experience with the affected cookware with HexClad Customer Service, and they exceeded my expectations. They promptly shipped me a brand-new cookware set and advised me to dispose of the affected pieces myself. Their response was quick, and I truly appreciated how professionally and efficiently each representative handled my concern. Excellent customer service from start to finish!
22 July 2026
Unprompted review
Damage on my brand new pan!
There appeared to be a manufacturers defect with one of my pans that I just received. Customer service was very quick to respond to my initial request for help. I was very surprised that I received a response so quickly. A replacement pan is being shipped out a nd I should have it in 3 to 5 days.
22 July 2026
Unprompted review
Exceptional and Quick Customer Service
Never have I experienced such quick and easy customer service regarding a warranty claim. Tiffany A. was so helpful and concise in resolving my claim. Incredible customer service for an exceptional product!
19 July 2026
Unprompted review
Do not purchase food started sticking…
Do not purchase food started sticking three months after I had it even after seasoning
22 July 2026
Unprompted review
Amazing customer service
Amazing customer service, quick and easy process.
22 July 2026
Unprompted review
Wouldn’t recommend after about three…
Wouldn’t recommend after about three years they are chipping off into our food, very sad for the cost. Also, they aren’t non stick.
22 July 2026
Unprompted review
Wilson was amazing
Wilson was amazing. Even when I misspoke Wilson understood what I meant and was so efficient and helpful. Thank you Wilson K!
22 July 2026
Unprompted review
Reply from HexClad
Hello Lindsay,
Thank you so much for taking the time to recognize Wilson! We're thrilled to hear that even when you misspoke, he understood exactly what you meant and was able to make your experience smooth, efficient, and helpful. That's exactly the kind of support we strive to provide, and we'll be sure to share your kind words with him.
We also appreciate you sharing your experience with us. Feedback like yours means a great deal to our team and reminds us why we do what we do. If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad and for letting us be part of your kitchen journey.
Kareen - HexClad Support
I had to replace 2 of my wonderful pans…
I had to replace 2 of my wonderful pans because the coating was peeling off. Took me a very short time to explained my problem and it was resolve without hesitation. My replacement pans are shipped and I can't wait to get them. My sons have the same pans and they are very happy with them.
22 July 2026
Unprompted review
Reply from HexClad
Hello Michel,
Thank you so much for sharing your experience with us.
We're sorry to hear that the coating on your original pans started peeling, but we're so glad our team was able to make the replacement process quick and hassle-free. That's exactly the kind of support we want every HexClad customer to receive.
It's also wonderful to hear that your sons are enjoying their HexClad cookware as well. We hope your replacement pans arrive soon and that they serve you just as well for many meals to come.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Thank you for choosing HexClad and for being a valued part of our community.
Kareen - HexClad Sup
Great customer service
We love our new HexClad pans. We had an issue with one of our pans shortly after purchasing it and they first suggested a way to easily resolve the issue. When we tried that and it didn't work they sent out a new pan to replace the one in question within hours of contacting their warranty department. Thank you for the great service!
22 July 2026
Unprompted review
Reply from HexClad
Hello Shawn,
Thanks so much for sharing your experience. It means a lot to hear that while your pan had an issue early on, our team was able to work with you to troubleshoot it first and then quickly get a replacement on its way when that didn't resolve the problem. That's exactly the kind of support we strive to provide.
We're grateful for your patience throughout the process and even more grateful that you chose HexClad for your kitchen. If you ever need anything else, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.
Enjoy many great meals with your new pan, and thank you again for taking the time to share your kind words.
Kareen - HexClad Support
The life time warranty is for real
after years of usage, my 8" pan's lid handle fell off. I didn't register the products at the time of purchase and I didn't keep the receipt. I just contacted HexClad customer service about the situation. They didn't hesitate and send me a free replacement. I really appreciated how they honor their lifetime warranty. btw, I love to use the pans and so does my daughter which I have gifted to her.
22 July 2026
Unprompted review
Reply from HexClad
Hello there,
Stories like yours are exactly why we stand behind our products and our Lifetime Warranty. Hearing that your 8" pan has been a trusted part of your kitchen for years, and that it has become something you and your daughter both enjoy using, truly means a lot to us.
We’re so glad we could make the replacement process easy and provide a solution that reflects the care we want every HexClad customer to experience. Thank you for taking the time to share your experience and for your kind words about our support team. Your feedback reminds us how meaningful it is to create cookware that becomes part of family moments and everyday memories.
We’re grateful that you chose HexClad and that our pans continue to be a part of your cooking journey. Should you ever need any assistance in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Thank you again for being part of the HexClad family.
Kareen - HexClad Support
Best customer service I’ve ever experienced
The customer service when I had an issue with my product was very good. The service I received was swift , effective and hassle free. My product was replaced immediately and most importantly to me with no fuss. Thank you Hexclad.
22 July 2026
Unprompted review
Reply from HexClad
Hello Liam,
A smooth resolution is always what we strive for, and we’re so pleased to hear your experience reflected that. Thank you for taking the time to share your feedback with us.
We understand that dealing with a product issue can be frustrating, so we’re delighted our team was able to make the replacement process swift, simple, and hassle-free. Your satisfaction means a great deal to us, and we truly appreciate your kind words about the support you received.
Thank you for choosing HexClad and for being part of our community. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Kareen - HexClad Support
Literally everything sticks
Literally everything sticks
Nightmare to clean
Tried seasoning twice, still half the dinner stuck to the pan
Update 1.0: Mostafa M. has been dealing with the email after I contacted via link in reply.
He has been exceptional. Therefore, I have gave an extra star.
22 July 2026
Unprompted review
Reply from HexClad
Hi Jamie, we’re sorry to hear about your experience with your HexClad pan. We understand how frustrating it can be when food sticks and cleaning becomes difficult.
For best results, we recommend ensuring the pan is properly preheated before adding oil or ingredients, using a moderate heat setting, and allowing the pan to cool slightly before cleaning. While HexClad cookware is designed for excellent food release, factors such as cooking temperature, insufficient preheating, certain ingredients, or cleaning methods can sometimes affect performance. We also recommend using a non-abrasive sponge and avoiding high heat, as these may impact the cooking surface over time.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to look into this further and help resolve your concerns.
Kareen - HexClad Support
had a wonderful experience with HexClad…
had a wonderful experience with HexClad customer service. Ruben was very helpful, kind, and professional throughout the entire process. He listened to my concerns and made the replacement process very easy and smooth.
I truly appreciate how much HexClad values its customers. I take very good care of my cookware, and it means a lot to know that the company stands behind its products and supports its customers.
22 July 2026
Unprompted review
Reply from HexClad
Hello Elham,
Thank you so much for taking the time to share your experience with us.
We're so glad Ruben was able to listen to your concerns and make the replacement process smooth and easy. We understand how important it is to feel heard when something doesn't go as expected, and we're happy we could help make things right.
It also means a great deal to hear that you feel confident in how we stand behind our cookware. We know the care you put into your HexClad products, and we're grateful for the trust you've placed in us. Providing support that matches the quality of our cookware is something we genuinely strive for.
If you ever need anything in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always here to help.
Thank you for choosing HexClad and for allowing us to be part of your kitchen. Your support and thoughtful feedback mean more to us than you know.
Kareen - HexClad Support
Rapid response
I made an online enquiry about the Warranty on my products and I received a quick response resolving my issue. An excellent experience
18 July 2026
Unprompted review
Reply from HexClad
Hello Kevin,
Thank you for sharing your experience with us. It’s wonderful to hear that your warranty enquiry was handled quickly and that we were able to resolve your concern with ease.
At HexClad, we’re always committed to making sure our customers feel supported and valued throughout their journey with us. Your feedback means a great deal, and we truly appreciate you taking the time to let us know about your experience.
Thank you for choosing HexClad and for being part of our community. Should you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
We’re always here to help make your HexClad experience as exceptional as possible.
Kareen - HexClad Support
Have been using Hexclad since 2024
Have been using Hexclad since 2024 - since that time I've replaced multiple times - they're not dishwasher safe as claimed, as I was told that was one of the reasons the coatings peeled, heat distribution is poor, certain parts of the pans are significantly hotter than others - don't know if it's related to an induction hob, but doesn't occur when I use classic stainless steel or cast iron. These pans don't deliver on their promises. Unfortunately fell for the hype and marketing.
However, one positive the pans have always been replaced when reported.
22 July 2026
Unprompted review
Reply from HexClad
Hello Anish,
Thank you for taking the time to share your experience with HexClad. We’re sorry to hear that your cookware has not met your expectations and understand your concerns regarding the coating, dishwasher use, and heat distribution.
While HexClad cookware is designed to be durable and compatible with a variety of cooktops, including induction, proper care and usage can help maintain performance and longevity. We recommend using low to medium heat, allowing the pan to preheat gradually, and avoiding exposure to high heat, as excessive temperatures can impact cookware performance over time. For cleaning, while our cookware is dishwasher safe, we generally recommend hand washing to help preserve the finish and appearance of the pans.
We appreciate your feedback regarding heat distribution as well, and we’d like the opportunity to better understand what you’re experiencing and address your concerns.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
Thank you again for your feedback and for giving HexClad the opportunity to make things right.
Kareen - HexClad Support
Excellent response to issue very…
Excellent response to issue very quickly resolved in professional and polite manner. 👏👏👏
22 July 2026
Unprompted review
Reply from HexClad
Hello Steve,
We truly appreciate you taking the time to share such thoughtful feedback. Knowing that your concern was resolved quickly and handled with care means a great deal to our team. We’re always committed to providing a professional, respectful, and seamless experience for every member of the HexClad community.
Thank you for choosing HexClad and for trusting us to support you. If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
We’re grateful to have you as part of the HexClad family and look forward to continuing to serve you.
Kareen - HexClad Support
GREAT CUSTOMER SERVICE BUT TERRIBLE POT
Update: Hexclad customer service is great! It is a bit of a process but they responded immediately and will be shipping out a new 8 qt stock pot. I will follow instructions and season the pot as I did initially…I do hope I have a better experience with boiling pasta in the pot.
They said you can use metal utensils but it chips the bottom coating of the pans, I never used any sharp object. Also it is not non-stick!
I always use the pans in medium heat never high heat, I preheat my pan, add and heat oil before placing food and it still sticks. I cannot even boil pasta without it sticking to the bottom…the pasta doesn’t stick in my stainless steel pans but it does in the Hexclad pans! So expensive and really a terrible product, they lied about its non-stick feature! I have attached receipts my order number and proof of purchase under separate cover under a warranty claim.
18 July 2026
Unprompted review
Reply from HexClad
Hi Pauline,
Thank you for taking the time to share your experience. We're truly sorry to hear that your cookware has not performed as expected, and we understand how frustrating it is when a product doesn't meet your expectations.
While HexClad cookware is designed to be durable enough for metal utensils, we recommend avoiding sharp-edged utensils or using excessive force with metal utensils, as this can affect the cooking surface over time.
Regarding the sticking issue, we recommend the following tips to help achieve the best nonstick performance:
Preheat the pan over low to medium heat for 1–2 minutes before adding any oil or food. Add a small amount of oil or butter once the pan is properly preheated, then allow it to heat for a few seconds before adding your food. Avoid using high heat as medium heat is sufficient for the vast majority of recipes and can help prevent food from sticking.
Allow proteins such as eggs or meat to cook undisturbed until they naturally release from the cooking surface before attempting to flip or stir them.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any additional help or assistance, please reach out to us at https://hexclad.com/pages/contact. Our team will be glad to work with you to find the best resolution.
Kareen - HexClad Support
Hodoni made the warranty experience…
Hodoni made the warranty experience pleasant and easy. Thanks so much!
21 July 2026
Unprompted review
Reply from HexClad
Hello Charlene,
We’re so glad to hear that your warranty experience with us was smooth and stress-free. Making sure our customers feel supported every step of the way is something we truly care about, and your kind words mean a lot to our team.
Thank you for taking the time to share your feedback and for choosing HexClad. We’re grateful to have you as part of our community, and we’re always here if you need anything in the future. Should you ever need assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Luis S
Luis S. helped me to replace the damaged cookware with a new one. He was very quick to respond and knowledgeable. Thanks Luis!
21 July 2026
Unprompted review
Reply from HexClad
Hello Mena,
We’re so glad to hear that your cookware replacement experience was handled with care and efficiency. Thank you for sharing your feedback about Luis S., we truly appreciate you recognizing his quick response, knowledge, and dedication to helping make things right.
At HexClad, we’re committed to providing support that feels just as exceptional as the cookware we create, and we’ll be sure to share your kind words with Luis. Thank you for choosing HexClad and for being part of our community.
If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
Love the customer service’s prompt…
Love the customer service’s prompt response to me.
21 July 2026
Unprompted review
Reply from HexClad
Hello Sweete,
It means a lot to hear that our support response made a positive impression. We truly appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you.
At HexClad, we’re always striving to provide thoughtful, timely, and personalized support because our customers’ experience matters just as much as the quality of our cookware. Thank you for choosing HexClad and for being part of our community.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact.
Kareen - HexClad Support
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