Giving them 3 stars because the pan I recieved is fine, but their customer service so far is terrible. Ordered 2 pans, 2 spatulas bundle. Received 1 pan, 1 spatula but delivery confirmation said... See more
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Review summary
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After waiting almost five weeks (what they don’t tell you is it’s made in China and ships from China direct to you - which goes through customs, of course). Arrived yesterday, packaged well. I... See more
Company replied
It's a beautiful pan & did eventually arrive. But this is in no way non-stick. Even after repeated seasonings & cooking only on the lowest heat, eggs still stick. Yes, it's easy to clean & I apprec... See more
Company replied
I am enjoying using Titanium! The most important aspect is the fact that it doesn’t harbor any bacteria & it’s 100% non toxic! The products that I use to prep & cook with must be healthy & free of all... See more
Company replied
Company details
Written by the company
Taima Titanium offers the safest kitchenware, crafted from 100% pure titanium to protect your health. Our non-toxic, antibacterial cookware is designed for durability and performance, helping you create healthier meals without harmful chemicals. Experience the next level of kitchen safety with Taima.
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3.2
Average
958 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
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Poor and Unresponsive Customer Support!!!
I ordered the wok style frying pan, but received the classic style frying pan. Furthermore, the lid that arrived with the pan, had 2 dents in the metal rim. I sent photos as requested and asked for a shipping address to return the product. Customer Support said they would supply the shipping information, but never did. I had written Customer Support that I found the outer Plastic packaging from GOFO, and a week later or so, a neighbor rang my doorbell to deliver a box within a box that contained a classic style Taima pan. She said she lived at 960 Baker.
Taima Support ignores my multiple requests for the return address to return a product I did not order. They have extremely poor customer service! I will not order from them again and tell my colleagues and friends never to order from Taima!
20 July 2026
Unprompted review
Order never sent
I ordered 2 pans from this company "TAIMA" back in May, 2026. The total was $368.00. the order also included two free spatulas. The order was back in July 2026. Several attempts calling customer service and e-mails I received 2 spatulas, NO PANS. There excuse is shipping problems. They have made no attempt to contact me when my order will be sent. This company is now under investigation. Buyer Beware.
22 July 2026
Unprompted review
Still no refund from undelivered merchandise
I posted one review and have tried to get a refund from this company. My merchandise was shipped to another state. They had me prove the address was wrong, which I did. I did receive two items but they owe me 399.00 for the other items not received. They keep running in circles and I am not getting the refund. This is a horrible company. Do not buy from them.
20 July 2026
Unprompted review
FRAUD
I had an order placed using my credit card that I never placed. I've never heard of this company; never been on their website, would not spend that much money on something I do NOT need or want in the middle of the night.
I'm demanding my money be returned and also reported this to my credit card company, but WOW. This is FRAUD.
19 July 2026
Unprompted review
Reply from Taima Titanium
Dear Ellen,
We are very sorry to hear about this situation and understand how concerning it must be to see an unfamiliar charge on your credit card.
Please know that Taima Titanium takes reports like this very seriously. We sincerely apologize for the distress and inconvenience this has caused. To help us investigate the matter as quickly as possible, please contact our customer support team at hello@taimatitanium.com with any details you can provide regarding the transaction.
We appreciate that you have already contacted your credit card company, and our team will do everything we can to assist in reviewing the charge and resolving the issue.
Thank you for bringing this to our attention.
— The Taima Titanium Team
I ordered a spatula and a pan
I ordered a spatula and a pan. The spatula arrived after two weeks... The pan? 7 weeks later, I am still waiting. The horrible customer service is trying to say that the pan arrived, but can only show me a picture of a spatula-shaped package in my lobby. Taima are clearly scam-artists first, and cookware manufacturers last.
1 June 2026
Unprompted review
Reply from Taima Titanium
Dear Joe,
We sincerely apologize for the frustration and inconvenience caused by the delay with your order and the confusion surrounding the delivery of your pan. We understand how disappointing it is to receive only part of your order and then be unable to confirm the status of the remaining item.
Please know that this is not the experience we want for our customers. We would appreciate the opportunity to investigate this matter further and review the delivery details with you. Please contact our customer support team at hello@taimatitanium.com with your order information so that we can work toward resolving this issue as quickly as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
— The Taima Titanium Team
This is the worst company ever!!
This is the worst company ever!!! I ordered one frying pan a month ago. I have now been sent 14 different packages!!! I have repeatedly contacted them to stop and to send a carrier to pick up all these random packages. So far nothing. I'm not sure what do to but this feels like harassment! Anyone else had this experience? I am beyond frustrated.
9 July 2026
Unprompted review
Reply from Taima Titanium
Dear Deborah,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. Receiving multiple unexpected shipments is certainly not the experience we want for our customers, and we understand your concerns.
Please be assured that we take this matter seriously and would like the opportunity to investigate what happened with your order. We kindly ask that you contact our customer support team at hello@taimatitanium.com with your order details and any relevant information so that we can review the issue and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention, and we apologize again for the inconvenience.
— The Taima Titanium Team
It took eight weeks to arrive
It took eight weeks to arrive, and ended up being a six-week late birthday present from my wife. My first experience cooking eggs in it was a disaster, and it took a great deal of time to clean until we finally tried vinegar and baking soda. I wish my wife had read these reviews before making the purchase. Lesson learned.
16 July 2026
Unprompted review
Reply from Taima Titanium
Hi,
Thank you for sharing your experience, and we sincerely apologize for the long delivery time and for the disappointment you experienced with your new pan. We understand how frustrating it must have been to wait eight weeks for a birthday gift, only to have your first cooking experience fall short of expectations.
This is certainly not the experience we want our customers to have, and we are very sorry for the inconvenience caused. Our team would appreciate the opportunity to look into this matter and assist you further with your cookware.
Please contact our customer support team at hello@taimatitanium.com with your order details, and we will do our best to help resolve your concerns.
Thank you for your feedback and for giving us the chance to make things right.
Best regards,
The Taima Titanium Team
The advertising and customer service are both very deceptive.
Taima's advertising is deceptive. The company does not have free fast shipping. I received 2 items out of 4 while an e-mail was sent that all 4 items were shipped, yet one month later I have not received the 2 pans. The 5 star review that the Taima co. claims is impossible. That would indicate all customers were completely satisfied.
I for one feel I have received very poor customer service. I will use trustpilot in the future to screen companies that do not deliver on their promises.
10 June 2026
Unprompted review
Reply from Taima Titanium
Dear Tonia,
We sincerely apologize for the confusion and frustration caused by the shipping delays and the lack of clear communication regarding your order.
We understand your disappointment and are sorry that your experience did not meet your expectations. Please reach out to our customer support team at hello@taimatitanium.com with your order details so we can look into the missing items and help resolve this as quickly as possible.
Thank you for your feedback and for giving us the opportunity to make this right.
— The Taima Titanium Team
This company is a scam
his company is a scam. Orders that are confirmed and pass through their fulfillment centers are not shipped. Taima Titanium cannot provide shipping information for items they have already received payment for. It is excuse after excuse with zero action.
To make matters worse, their tracking system claimed my order shipped and was successfully delivered on July 2. I never received a thing. When I tried calling their customer service line, I was answered by an AI bot instead of a real person, which just forced me to contact them by email.
I emailed them, and someone named Elizabeth responded, claiming the tracking update showing my items were delivered was just an "error." Since they admitted the items hadn't actually shipped, I asked for a refund, but they are flat-out refusing to return my money. I've had to raise the issue with my credit card company to dispute the charge.
The company also uses deceptive advertising, promising fast shipping with 7-day fulfillment online. It has been almost a month since I ordered the 14-piece titanium cooking set, and I still have nothing. Avoid this company at all costs.
2 July 2026
Unprompted review
Reply from Taima Titanium
Hi Jonathan,
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how disappointing it must be to receive conflicting shipping updates and to still be waiting for your cookware set after such a long time.
We are very sorry for the confusion caused by the incorrect tracking information and for the difficulties you encountered when trying to reach our support team. This is not the level of service we strive to provide.
Please contact our customer support team directly at hello@taimatitanium.com with your order number and any relevant details so that we can investigate your case thoroughly and work toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Sincerely,
Taima Titanium Team
If I could rate them lower
If I could rate them lower, I would. Product does NOT hold up as advertised. Made in China with cheap materials. When returning the product the nightmare really started. They want pictures of the boxes they came in, must be unused, returned in original packing, done within 30 days and YOU pay for return shipping. They dragged their heals all the way. Then to top it off they didn't refund my total order ($400 SHORT). I had to dispute it with my credit card company. These guys are BAD NEWS. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
16 February 2026
Unprompted review
Reply from Taima Titanium
Hi Thomas,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you encountered. This is not the level of service we strive to provide at Taima Titanium.
We understand your concerns regarding the product quality, the return process, and the refund amount you received. We take feedback like yours seriously and would appreciate the opportunity to review your case and make things right.
Please contact our customer support team at hello@taimatitanium.com with your order details so that we can investigate the matter thoroughly and assist you as quickly as possible.
Thank you for bringing this to our attention. We hope to have the chance to resolve this issue for you.
Sincerely,
The Taima Titanium Team
There should be 0 stars rating.
There should be 0 stars rating.
I ordered Taima pan two months ago, $180 and never received it. Called my credit card, nothing they can do about. It's a total scam!!
13 May 2026
Unprompted review
Reply from Taima Titanium
Hi Marina,
We are very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. This is certainly not the experience we want our customers to have.
We would like the opportunity to investigate your order and help resolve this matter as quickly as possible. Please contact our customer support team at hello@taimatitanium.com with your order details so that we can look into the issue and assist you further.
Thank you for bringing this to our attention. We appreciate your patience and hope to have the chance to make this right.
Sincerely,
The Taima Titanium Team
Profoundly disgusted with this company
Profoundly disgusted with this company’s customer service It’s been 2 months since I ordered the 14 piece kit and I’ve yet to receive the fry pans and wok. Dribbling one pot at a time and a few utensils doesn’t cut it. Seasoning the large pan as instructed resulted in a brownish ring on the center of the pot. And I was told it was due to uneven heat distribution. They keep bombarding my email with more pans to buy and requesting referrals but I can’t get them to send what I’ve already purchased to test the product. No response to my inquiry to cancel my order and return the items I’ve received due to poor service.
12 July 2026
Unprompted review
Reply from Taima Titanium
Hi NelleA,
We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it must be to wait this long for your complete order and to feel that your concerns have not been adequately addressed.
We are sorry to hear that your cookware set arrived in multiple shipments and that you have not yet received the fry pans and wok from your 14-piece kit. We also regret the concerns you encountered while seasoning the large pan and the lack of communication regarding your cancellation request.
Please contact our customer support team at hello@taimatitanium.com with your order information so that we can review your case, investigate the status of the missing items, and assist you with your request as quickly as possible.
Thank you for bringing this matter to our attention. We appreciate your patience and hope to have the opportunity to resolve this issue for you.
Sincerely,
The Taima Titanium Team
AVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!! I tried to purchase a titanium pan and filled out the order form but never placed the order. As I was filling out the form, I was bombarded with an unending series of very annoying videos, each trying to sell me an unrelated product. Out of frustration, I broke the connection and bought a similar product from a reliable source. The next day, I received a notification that my order was placed, even though I never completed the order. I immediately notified these fraudsters and they sent me numerous emails, each stating that it was too late to cancel, even though I had responded in minutes, and well before they arranged for shipment. They now want $25 to return the pan that I never ordered. These are scammers of the worst order. I now saw numerous reviews complaining about the poor quality and limited durability of their products. No wonder they need to engage in such fraudulent and abusive practices.
10 July 2026
Unprompted review
Reply from Taima Titanium
Hi Bob,
We are very sorry to hear about your experience and sincerely apologize for the frustration and concern this situation has caused. We understand how upsetting it must have been to receive an order confirmation for a purchase you believe was not completed and to encounter difficulties when attempting to cancel the order.
At Taima Titanium, we take customer feedback seriously, and we regret that our ordering and cancellation processes did not meet your expectations. We would appreciate the opportunity to review your case in detail and better understand what happened.
Please contact our customer support team at hello@taimatitanium.com with your order information so that we can investigate the matter and work toward a resolution as quickly as possible.
Thank you for bringing your concerns to our attention. We value your feedback and hope to have the chance to address this issue for you.
Sincerely,
The Taima Titanium Team
SCAM - DO NOT ORDER FROM THEM
Wished I had consulted Trust Pilot before buying my pans. I ordered 5/28 and have been getting a constant run around from customer service. I will be disputing this charge with my credit card company.
10 July 2026
Unprompted review
Reply from Taima Titanium
Hi Scott,
We sincerely apologize for the frustration and disappointment you have experienced with your order and our customer service. We understand how concerning it is when an order does not meet expectations or when communication regarding its status falls short.
We take feedback like yours seriously and would appreciate the opportunity to review your case and address any outstanding issues. Please contact our customer support team at hello@taimatitanium.com with your order details so that we can investigate the matter and assist you as quickly as possible.
Thank you for bringing this to our attention. We value your feedback and hope to have the chance to resolve this situation for you.
Sincerely,
The Taima Titanium Team
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. Received the WRONG pan, almost impossible to contact them.....a run-around. You talk to AI, it took a month to receive the WRONG pan and who knows how long to exchange this one. Beware
11 June 2026
Unprompted review
Reply from Taima Titanium
Hi Richard,
We sincerely apologize for the frustration and inconvenience caused by receiving the wrong pan and for the difficulties you experienced when trying to contact our support team. We understand how disappointing it must be to wait for your order only to receive an incorrect item.
This is not the experience we want our customers to have, and we regret that our communication and support processes did not meet your expectations. We would appreciate the opportunity to review your order and help resolve this issue as quickly as possible.
Please contact our customer support team at hello@taimatitanium.com with your order details so that we can investigate the matter and assist you with the exchange process.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make this right.
Sincerely,
The Taima Titanium Team
Did not deliver the pans ordered
Did not deliver the pans ordered. Always had an excuse why the pans could not be shipped. Would not refund my purchase until the pans were delivered???
Finally had to make a claim with my CC company to get a refund.
What a scam!!!!
8 June 2026
Unprompted review
Reply from Taima Titanium
Dear Richard,
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order. We understand how disappointing this experience must have been, especially after repeated shipping issues and the difficulty you encountered while trying to obtain a refund.
This is not the level of service we strive to provide, and we are sorry that we let you down. We would appreciate the opportunity to look into your case and address any outstanding concerns.
Please contact our customer support team at hello@taimatitanium.com with your order details so that we can investigate the matter further and assist you directly.
Thank you for bringing this to our attention, and again, we apologize for your experience.
Sincerely,
Taima Titanium Team
It has been two months and I have not…
It has been two months and I have not received my products. I cannot talk with anyone you have to email them. It takes them a long time to respond and then they want to give me a $50 gift card. I would never buy anything else from this company ever again.
15 May 2026
Unprompted review
Reply from Taima Titanium
Dear Sharyn,
We sincerely apologize for the delays and frustration you have experienced with your order. We understand how disappointing it is to wait this long without receiving your products, especially when communication has been limited and response times have not met your expectations.
Please know that this is not the experience we want for our customers. We are sorry that our efforts to resolve the issue did not meet your needs, and we understand your dissatisfaction.
We would appreciate the opportunity to review your order and assist you further. Please contact our customer support team at hello@taimatitanium.com with your order details so that we can investigate the matter and work toward a resolution.
Thank you for sharing your feedback. We sincerely regret your experience and apologize for the inconvenience caused.
Sincerely,
Taima Titanium Team
Ordered 2 Pans, Only Received 1
I ordered two titanium pans from Taima on May 10. After waiting nearly a month, I received the first pan on June 8, but I have still never received the second one.
When I contacted customer service, they told me the second pan had shipped and provided me with a tracking number. However, when I checked the tracking information, it showed the package had been delivered to an address in Florida. I live in Phoenix, Arizona, so this clearly wasn't delivered to me.
This has been a frustrating experience. I paid for two pans but only received one, and the tracking information they provided does not match my delivery address. As of writing this review, the issue has not been resolved.
Based on my experience, I cannot recommend ordering from this company. If you're considering purchasing from Taima, be aware that you may have to deal with long shipping delays and potential problems receiving your full order. I hope sharing my experience helps other customers make an informed decision.
10 May 2026
Unprompted review
Reply from Taima Titanium
Dear Cornel,
We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how disappointing it must be to have ordered two pans and only received one, especially after such a long wait.
We are very sorry for the confusion regarding the tracking information. We understand your concern after being provided with tracking details that indicated delivery to an address in Florida rather than your location in Phoenix, Arizona. This is certainly not the experience we want our customers to have.
Please accept our apologies for the shipping delays and the lack of resolution so far. We would appreciate the opportunity to investigate this matter thoroughly and make things right. Please contact our customer support team at hello@taimatitanium.com with your order details so that we can review your case and assist you directly.
Thank you for taking the time to share your feedback. We value your patience and sincerely regret the inconvenience this situation has caused.
Sincerely,
Taima Titanium Team
Misleading 30-Day Risk Free Claim
Misleading 30-Day Risk Free Claim
READ THE RETURN POLICY before you decide to purchase from Taima! It is NOT 30-day Risk free.
I was eager to try a titanium pan for non-stick omelettes. I decided to purchase a fry pan by Taima. When I received notification that the delivery date was so far away I emailed Taima and asked them to cancel the order (it had NOT been shipped). I received a response that the order was processing and couldn’t be cancelled. I decided to wait and weeks later (more than a month later) it finally arrived. I realized it was probably too big for my needs but decided to give it a try because they had a 30-day RISK FREE Trail return policy. I tried the pan, yes it was too big but if it had been non-stick as advertised, I would have been happy. I emailed the company asking for a return label and instead of a label or return instructions I received advice on how to heat the pan and then put the oil/butter and then the food (…definitely felt a little condescending but perhaps some people don’t know how to do this, so fine). I emailed back asking for a return label. No reply. I emailed 2 more times and finally received a reply with their return policy:
"Thank you for reaching out. I’m sorry to hear that you’d like to return your item. We’re here to help make this process as smooth as possible. Our return policy allows for returns within 30 days from the delivery date. To be eligible, the item must be unused and in the same condition as you received it. This includes all original packaging, tags, and protective materials, with the packaging intact. Please note that a receipt or proof of purchase is required, and used products cannot be returned due to hygiene and food safety reasons. A flat restocking fee of $25 per order applies to all returns.
To help us proceed with your request, kindly provide a photo of the item along with all its packaging, clearly showing that it is unused.
If you have any questions or need further assistance, please don’t hesitate to reach out."
Even if I had returned the pan unopened it would have still cost me shipping and their $25 restocking fee. Considering I had tried to cancel the order weeks before it was even shipped I felt deceived by the company.
RE: Risk-free return policy - NOWHERE on the product page (even when the Shipping/Returns/Warranty link is clicked) nor the check out page does it have the above mentioned return policy or a link to this policy. I finally found this policy at the very bottom of the home page and then clicked on returns. Definitely a "buyer beware" situation. I shouldn't have assumed "risk-free" meant you could return a product you're not happy with. I will more carefully research return policies in the future but their advertising is certainly misleading.
7 July 2026
Unprompted review
Reply from Taima Titanium
Hi V. Krausas,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you've encountered throughout the ordering and return process. This is not the experience we want any of our customers to have.
We understand your concerns regarding the cancellation request, the delivery timeline, and the confusion surrounding our return policy. We also appreciate your feedback about how our "30-Day Risk-Free" messaging and return policy could be perceived, and we'll be sure to share your comments with our team as we continue to improve both our policies and how they're communicated.
We'd like the opportunity to review your case personally and work toward a resolution. Please contact our customer support team at hello@taimatitanium.com with your order number, and we'll investigate your situation and do our best to assist you.
Thank you again for your honest feedback. We truly value it and hope to have the chance to make this right.
— Taima Titanium Team
Do not buy from this company
Do not buy from this company. I purchased a set over 2 months ago and still have not received part of my order. I'm missing two pans, which are what I need most to cook and also two utensils. The tracking information they sent never worked. The items I did receive took weeks to arrive. All customer service can tell me is that they have transitioned suppliers and it causing delays. They have more demand than supply. They can't meet the demand, yet they are still accepting orders and taking people's money knowing they can't deliver the product until some unknown time in the future. This is the worst online shopping experience I have every had in my life. Do not buy from Taima.
7 July 2026
Unprompted review
Reply from Taima Titanium
Hi Sonya,
We're truly sorry for the frustration and delay you've experienced. This isn't the experience we want for our customers.
Please contact us at hello@taimatitanium.com with your order number, and we'll personally look into your order and do our best to resolve this as quickly as possible.
Thank you for your patience.
— The Taima Titanium Team
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