Profoundly disgusted with this company
Profoundly disgusted with this company’s customer service It’s been 2 months since I ordered the 14 piece kit and I’ve yet to receive the fry pans and wok. Dribbling one pot at a time and a few utensils doesn’t cut it. Seasoning the large pan as instructed resulted in a brownish ring on the center of the pot. And I was told it was due to uneven heat distribution. They keep bombarding my email with more pans to buy and requesting referrals but I can’t get them to send what I’ve already purchased to test the product. No response to my inquiry to cancel my order and return the items I’ve received due to poor service.
Reply from Taima Titanium
Hi NelleA,
We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it must be to wait this long for your complete order and to feel that your concerns have not been adequately addressed.
We are sorry to hear that your cookware set arrived in multiple shipments and that you have not yet received the fry pans and wok from your 14-piece kit. We also regret the concerns you encountered while seasoning the large pan and the lack of communication regarding your cancellation request.
Please contact our customer support team at hello@taimatitanium.com with your order information so that we can review your case, investigate the status of the missing items, and assist you with your request as quickly as possible.
Thank you for bringing this matter to our attention. We appreciate your patience and hope to have the opportunity to resolve this issue for you.
Sincerely,
The Taima Titanium Team