Had an issue with one of the pans
Had an issue with one of the pans, I got a very quick reply firstly from Hazel. N which was then followed up by the customer support supervisor Dan’l. M replacement pan was agreed with the afternoon (on a Friday) even though I had forgotten to register the warranty. Very impressed.
Reply from HexClad
Hello Marine,
We truly appreciate you taking the time to share your experience with us. We know how frustrating it can be when an issue comes up with a product you trust, so we’re glad to hear that Hazel and Dan’l were able to step in quickly and make the replacement process smooth for you.
We always aim to provide the kind of support that matches the quality and care we put into our cookware, and we’re especially pleased that our team could help resolve this for you, even with the warranty registration detail. Your kind words about their quick response and assistance mean a great deal, and we’ll be sure to share your feedback with them.
Thank you for choosing HexClad and for being part of our community. If you ever need anything else, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
We’re grateful to have your trust and hope your new pan continues to deliver many great meals ahead.
Kareen - HexClad Support