Fruugo Suomi (FI) - fruugo.fi Reviews 

10,098
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

The Item arrived quite quickly. However I found the packet outside my door in the early hours. I assume it was delivered the night before. We never heard the door bell which is quite loud. Fortunatel... See more

Rated 5 out of 5 stars

Absolute nonsense. Broken , cheap chinese product sold me with 50€. I doubt I will get my money back. Edited: Fruugo returned my money after I sent proof about the product. Thank you. Good cus... See more

Company replied

Rated 4 out of 5 stars

Well i wait little bit a long time for my packet it says that it become june 10th day 2 weeks later it came from me thats why i choose 4 stars.

Rated 4 out of 5 stars

Well, I found that finding a certain product was a bit of a chore. One order was cancelled because the seller didn't have that particular item anymore, but I did get refund painlessly. The last order... See more

Company details


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.fi

4.1

Great

TrustScore 4 out of 5

10k reviews

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4.1

All reviews

(10,098)

1,035 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolute nonsense/scam

Absolute nonsense. Broken , cheap chinese product sold me with 50€. I doubt I will get my money back.

Edited:

Fruugo returned my money after I sent proof about the product. Thank you. Good customer service.

14 July 2026
Unprompted review
Fruugo Suomi (FI) - fruugo.fi logo

Reply from Fruugo Suomi (FI) - fruugo.fi

Hello,

Thank you for providing that information.

We sincerely apologise for the delayed response. We've been experiencing a very high volume of enquiries, which has extended our reply times.

A member of our team will be in touch with you shortly.

Kind Regards,

Rated 4 out of 5 stars

The Item arrived quite quickly

The Item arrived quite quickly. However I found the packet outside my door in the early hours. I assume it was delivered the night before. We never heard the door bell which is quite loud. Fortunately I live in a secure apartment otherwise it could have been stolen
Arrival date was 2nd or 3rd of July

5 July 2026
Rated 4 out of 5 stars

I gave 8/10 review

Well i wait little bit a long time for my packet it says that it become june 10th day 2 weeks later it came from me thats why i choose 4 stars.

23 June 2026
Rated 1 out of 5 stars

scammers

Avoid this store. They sent you the wrong cable for connecting the radio, and now they won't fix the problem. Customer support can take weeks to respond. They won't give you a refund. It would be a good idea to report them to the police for fraud.

2 June 2026
Unprompted review
Fruugo Suomi (FI) - fruugo.fi logo

Reply from Fruugo Suomi (FI) - fruugo.fi

Hello,

Thank you for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

Rated 1 out of 5 stars

I ordered a product

I ordered a product. It arrived with the wrong wires, and I can't connect it. The seller is ignoring me.

2 June 2026
Unprompted review
Fruugo Suomi (FI) - fruugo.fi logo

Reply from Fruugo Suomi (FI) - fruugo.fi

Hello,

Thank you for sharing your feedback with us.

I am very sorry to hear about your experience. Unfortunately, I haven’t been able to locate your order with the details provided, so I have reached out via your Trustpilot review to request a bit more information.

Once we have those details, I’m confident we can find a solution for you.

Kind regards,

Rated 1 out of 5 stars

I needed the product I ordered Fruggo on the date expected -- didn't happen

I needed the product I ordered from Fruugo on the date they stated it would arrive. My need was that time-contingent. Instead of fulfilling this commitment, they informed me (after payment) that I would be delivered 2-3 weeks later. I cancelled. They claimed the shipment change date was within their "window" of permissability. I contacted my credit card company and have cancellect the order. Don't use these folks -- they are untrustworthy and unreliable --

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous, return made impossible

Not only do they screw up delivering the package to you on time, they make returning the package impossible by giving impossibly, most likely fake, long names as address, the info about address is wrong or false. the post offices here can't find them and can't really sent them back, and Fruugo demands you use "cheapest services" yet Also want you to pay for tracking, which makes it the triple the price of the product I bought. All these troubles and frustration me and post worker tried to survey, we came to conclusion to give up on sending it back.

Don't buy from Fruugo, even Temu is more reliable store to buy from. At least they make it simple to refund and return packages

7 June 2026
Unprompted review
Fruugo Suomi (FI) - fruugo.fi logo

Reply from Fruugo Suomi (FI) - fruugo.fi

Hello,

Thank you for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

Rated 1 out of 5 stars

Up until placing an order everything is…

Up until placing an order everything is fine, customer support replies quickly etc. After the order is placed, you are on your own. Order not sent even though seller page said ships in two days. it's been almost three weeks now, not shipped yet. Customer support has ghosted me.

3 June 2026
Unprompted review
Fruugo Suomi (FI) - fruugo.fi logo

Reply from Fruugo Suomi (FI) - fruugo.fi

Hello,

Thank you for your review.

We're really sorry to hear that this hasn’t been received

Please can you respond to Trustpilot's request for more information regarding your Fruugo order.

A member of our Customer Care Team can then be in touch to help.

Kind regards,

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