Fixter Reviews 

7,522
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 973 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its convenience, especially the pick-up and drop-off option, which saves time and effort. Many people find the overall user experience to be exceptionally smooth, efficient, and easy to manage from start to finish. Reviewers frequently highlight the friendly and professional staff, who contribute to a stress-free and positive interaction. However, some customers also noted issues with pricing, experiencing unexpected additional costs or finding quotes to be significantly higher than other providers. Additionally, a few people mentioned problems with the booking process, including last-minute cancellations or unfulfilled collection appointments, which caused inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the convenience of car... See more

Price

Users describe ambiguous interactions with price, with some reviewers reporting good or competitive prices,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, communication, and... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it simple and convenient,... See more

User experience

Clients share positive opinions on user experience, highlighting a simple, hassle-free, and stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Much better this time ! Picked it up and sorted my brakes - although an extra 200 from what was explained to me however I think my vehicle the brake pads and discs costed more in parts. Brilliant serv... See more

Company replied

Rated 5 out of 5 stars

It's a no brainer, the booking process was very easy, pick the car up from your place of work ,bring it back before you leave. Saves all that messing about dropping your vehicle off at a garage and co... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly except for a misunderstanding between the garage and filter. The garage personnel were not going to release the car until paid, but one phone call to filter helped resolve the... See more

Company replied

Rated 5 out of 5 stars

Easy, one price service. Easy to arrange. I think, in the London/South East area, some of the garages appear to contradict the pricing (Higher than agreed) However, still a great service if the pric... See more

Company replied


Company details

  1. #50 of 53 best companies in Car service
  2. #35 of 36 best companies in Vehicle repair shop
  3. #18 of 19 best companies in MOT Centre
  4. #59 of 62 best companies in Vehicle Repair
  5. #11 of 12 best companies in Mechanic
  6. #27 of 28 best companies in Repair Service

Information provided by various external sources

Car service, MOT check and repair the easy way! We take your car to the best local garage, with free collection and delivery. All covered by a 12 month warranty. Easy.


Contact info

4.0

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(7,522)

947 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a good experience with a Fixter

We had a good experience with a Fixter, they always punctuated, quick and also very good options that they collected car from home and bringing back. It’s very convenient!

21 July 2026
Fixter logo

Reply from Fixter

Dear Mrs Elena,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Great service from first call to quote…

Great service from first call to quote and car collection to fix my car engine. Fantastic communication and very reasonably priced.

22 July 2026
Fixter logo

Reply from Fixter

Dear Customer,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Incredible service

Incredible service. Very satisfied. Lovely driver who picked the car up. Will use again for sure. 👍🏼

22 July 2026
Fixter logo

Reply from Fixter

Dear Sophie,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Very convenient and fab service

Very convenient and fab service. Fixter shop around for the best deal and arrange everything including pick up and bring back for a small extra fee. Very pleased with the repair.

20 July 2026
Fixter logo

Reply from Fixter

Dear Customer,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Great service the garage was great…

Great service the garage was great aswell.

22 July 2026
Fixter logo

Reply from Fixter

Dear Darren,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Good service car picked up and…

Good service car picked up and delivered back all done. Will recommend

21 July 2026
Fixter logo

Reply from Fixter

Dear Bryan,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Easy and quick booking and service

Easy and quick booking and service. Decent prices. Report of the service sent on my email after the job is done.

15 July 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Kamil,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us.

Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Excellent service for a reasonable…

Excellent service for a reasonable price. Gave me lots of options in the area and kept all the costs 100% transparent

17 April 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Sanchez,

Thank you for the glowing review! We're so happy to know that our service met your expectations.

Providing top-notch service is our priority, and we’re delighted that you had a positive experience with us. We look forward to working with you again in the future!

Warm regards,
The Fixter Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy
Great service

17 July 2026
Fixter logo

Reply from Fixter

Hi Manjot,

Thank you for taking the time to share your experience! We’re so pleased that you found our service quick and easy.

We strive to make every process as smooth and seamless as possible, and your feedback lets us know we're on the right track. We hope to see you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Easy booking

Easy booking, turned up on time. Price as quoted. Will use again

16 July 2026
Fixter logo

Reply from Fixter

Hi Paul,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us.

Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Easy to book.

Easy to book through Fixter for MOT, company was in touch quickly.

15 July 2026
Fixter logo

Reply from Fixter

Hi Chloe,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us.

Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Great experience

Great experience, got my car picked up from home for servicing and returned back on time as promised. Will be definitely using their services in future too.

17 July 2026
Fixter logo

Reply from Fixter

Hi Gunjan,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us.

Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

I am very happy with this experience…

I am very happy with this experience thanks fixter

10 April 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Customer,

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience with us.

Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Great with repairs

I needed something specific repaired on my car - fixter got a number of quotes and gave me the best one. They kept me informed the whole time.

7 July 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Tamsyn,

Thank you for the wonderful feedback! We're thrilled that you're satisfied with the quality of the work we’ve done.

It’s always our goal to deliver the best results, and it’s great to hear that we hit the mark for you. We appreciate your trust and look forward to assisting you again!

Best regards,
The Fixter Team

Rated 1 out of 5 stars

I cannot fault Ashwell Motors…

I cannot fault Ashwell Motors in Liverpool. They carried out the MOT, explained the failure clearly, and Fixter then sent me a quotation for the required repairs. I decided not to proceed with the work, but this is where my experience with Fixter became extremely frustrating.

Fixter does not allow you to decline repair work online, so you have to phone them. I tried repeatedly on Thursday afternoon and again on Friday morning, but I couldn't get through to anyone. As a result, my vehicle was effectively being held because the garage couldn't release it without authorisation from Fixter.

In the end, I contacted Ashwell Motors directly. They went above and beyond to get hold of Fixter on my behalf so that my car could finally be released. Their professionalism, communication, and willingness to help were outstanding, and I cannot thank the team enough for the way they handled the situation.

Based on this experience, I would happily recommend Ashwell Motors, but I would avoid using Fixter. If you use their service, be aware that declining repair work can become unnecessarily difficult if you are unable to reach their customer service team.

16 July 2026
Unprompted review
Fixter logo

Reply from Fixter

Hi Shaun,

Thank you for taking the time to share your experience. We're sorry to hear about the frustration you encountered when trying to decline the repair work and the delays in getting your vehicle released.

We're pleased to hear that Ashwell Motors provided you with excellent service and clear communication throughout the MOT process. However, we recognise that our communication fell short of the standard you should expect from us, and we're sorry for the inconvenience this caused.

Your feedback has been shared with our team and will help us improve our communication and support processes to help prevent similar experiences in the future.

Thank you again for your honest feedback, and we wish you all the best.

Kind regards,
The Fixter Team

Rated 5 out of 5 stars

Great service,had full service,have…

Great service,had full service,have used Fixter for previous mot picked up my car,and dropped off.
Nice friendly team.
Kept me upto date with time to return car.
Was a bit late.
No other issues

16 July 2026
Fixter logo

Reply from Fixter

Hi Cynthia,

Thank you for the wonderful feedback! We're thrilled that you're satisfied with the quality of the work we’ve done. It’s always our goal to deliver the best results, and it’s great to hear that we hit the mark for you. We’ll be sure to pass your kind words along to the team.

We appreciate your trust and look forward to assisting you again!

Best wishes,
The Fixter Team

Rated 5 out of 5 stars

Excellent service

Excellent service, and is great for disabled car drivers.

16 July 2026
Fixter logo

Reply from Fixter

Hi Robert,

Thank you for the glowing review! We're so happy to know that our service met your expectations.

Providing top-notch service is our priority, and we’re delighted that you had a positive experience with us. We look forward to working with you again in the future!

Warm regards,
The Fixter Team

Rated 3 out of 5 stars
Fixter logo

Reply from Fixter

Hi Customer,

We appreciate your feedback. We apologise for any inconveniences you may have faced and we’re sorry that we didn’t meet those expectations during your visit.

We’re working on improving in these areas to prevent this from happening again.

Thanks again for your valuable feedback, and we hope to serve you better next time.

Best regards,
The Fixter Team

Rated 5 out of 5 stars

Excellent service

Excellent service, particularly with keeping the customer updated along the way.
Very impressed.

13 July 2026
Fixter logo

Reply from Fixter

Hi Janice

Thank you for taking the time to share your experience! We’re so pleased that you found our service efficient. We strive to make every process as smooth and seamless as possible by keeping our customers updated, and your feedback lets us know we're on the right track. We hope to see you again soon!

Best regards,
The Fixter Team

Rated 1 out of 5 stars

i used their service for many times

i used their service for many times. but the last time i used them was a terrible experience. they charged me triple the amount what other garages charge, because they found that icant take the car out because mot fail. they took the advantage. since then i have stpped using them

20 February 2026
Fixter logo

Reply from Fixter

Hello,

We’re really sorry to hear you have been dissatisfied with our service.

We’re keen to discuss this in more detail with you. Please reach out to us on the information below if you would like assistance and we will do our best to get this resolved for you.

Email - support@fixter.co.uk 📧

Best Wishes
The Fixter Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look