eZhire Reviews 

Very worst rental car services.. yes, they said no deposit and cheap rental payment.. but unfortunately they have a lot of hidden charges... They gave you external fines and they cannot explain what is that external fines.. and RTA doesn't have that kind of fine.. they will automatically deduct on your credit card without giving the clear explaination of what is external fines exactly...

I had a great experience with this company. The service was professional, reliable, and efficient. The staff were friendly, helpful, and always willing to assist. I really appreciate their excellent customer service and the overall quality of their service. Highly recommended!

Awful service - delivered faulty car broken within one day of month service. Told me it was a weak battery in the car and tried to put it on Dubai heat - a joke. Wouldn’t deliver a car , you have to wait for replacement - with the premium you pay for the car rental versus others wouldn’t use

Very disappointing experience with EZHIRE.

I have been charged on my credit card for three consecutive days for transactions that I did not authorise or approve. I contacted customer service to have the issue investigated and to request that my card details be removed from their system, but unfortunately the way my complaint was handled was extremely frustrating.

The customer service representatives I dealt with were rude, unhelpful and, in my experience, did not provide a satisfactory solution to the issue which has left me extremely uncomfortable given the circumstances.

I strongly recommend that customers carefully monitor their card statements when using this service. I am very disappointed with how this matter has been handled and expected much better customer service and protection of my payment information from a company operating in Dubai.

I hope the company takes this complaint seriously and provides a proper resolution.

You are one of the most renting company I have delaed with. I rent the Car from you and you rent it from Autostrad and when I want to return the car you want me to drop it to Autostrad in Mussafh area.

Service, staff

Worst charges. For a stain that can be removed by just wiping with cloth they charge 250. Apart from that, you booking timings are not met on time. Because there is no car available. You’ll wait for an hour, my worst experience was almost 2 hrs.. The app is accepting booking even if there is no car available..
The very disappointing one is charging for a stain that does not even damage the car, 250 dhs? Not reasonable.. Easy money.. Unbelievable.. and take note it was just an old nissan sunny..

1 STAR – Absolutely unacceptable. Avoid eZhire.

This was without question one of the worst and most unprofessional car rental experiences I have ever had. I would strongly recommend thinking twice before booking with eZhire.

I booked and paid for a 7-day rental with collection at Jeddah Airport, including the additional airport-related charges. I was even communicating with an eZhire employee just a few hours before arriving, and there was absolutely no indication that there was a problem.

I arrived at Jeddah Airport at approximately 5:00 AM, went to their partner Lumi, and was told they had NO information whatsoever about my booking.

I immediately contacted eZhire. They told me they would call me back.

They didn’t.

I spent approximately 2.5 HOURS sitting at the airport, repeatedly calling and messaging them. Again and again, I was told they would call or message me back, yet getting an actual response from them was almost impossible.

Eventually, I gave up and had to pay for a taxi from Jeddah Airport all the way to my hotel in Makkah because eZhire had failed to provide the service I had already paid for.

It took approximately 7 HOURS before I finally received a meaningful response and was told that they could deliver a vehicle to my hotel.

And what was eZhire’s response when I asked about the airport fees I had paid?

They still wanted me to PAY THE AIRPORT CHARGES, despite the fact that I NEVER received the airport collection service.

So I paid extra to collect a car at the airport, eZhire failed to provide the car, I wasted hours trying to contact them, I had to pay for my own taxi from Jeddah to Makkah — and they STILL wanted to keep the airport charges.

Absolutely ridiculous.

The communication was just as bad. Getting answers through WhatsApp took forever. When calling them, I repeatedly heard the same thing:

“We will call you back.”
“We will message you.”

Then nothing.

After only 3 days, I had experienced enough and decided to return the car, even though I had booked it for 7 days.

When returning it, I was told there had been a “miscommunication” because apparently they thought I was in Jeddah.

How is your company’s internal miscommunication the customer’s problem?

It gets even better.

We agreed that they would collect the vehicle from my hotel at 11:30 AM. Once again, they couldn’t even manage to arrive at the agreed time. I waited approximately ANOTHER HOUR for them, once again disrupting my plans because of their poor service.

And after ALL of this, instead of apologising properly and offering reasonable compensation, they now want me to pay an additional 94 SAR for exceeding the mileage allowance during the three days I had the vehicle.

Seriously?

After failing to have my car ready at the airport, leaving me there for hours, forcing me to pay for a taxi to Makkah, refusing to refund airport-related charges for a service they never provided, taking hours to respond, being late again when collecting the vehicle, and causing repeated disruption to my trip — their response is to ask me for MORE MONEY.

That says everything about the level of customer service I experienced.

Mistakes can happen. What matters is how a company handles them. In this case, I experienced one failure after another, followed by terrible communication and seemingly no serious attempt to take responsibility or compensate me fairly.

I paid for convenience and instead received delays, additional expenses, wasted time, broken promises to call back, poor communication and frustration.

Calling this a simple “miscommunication” is not good enough.

I will never book with eZhire again.

For anyone considering booking with them, especially when arriving at an airport and depending on the vehicle actually being there: based on my experience, I would stay far away.

An absolutely unacceptable experience from beginning to end.

1 star only because 0 stars is not an option.

It was an amazing experience with Abdullah the stuff when picking up the car so professional and great customer service ☺️🤩

​I can't say enough good things about Imran! He is always available, incredibly accommodating, and consistently goes the extra mile to assist me. He handles all of my requests flawlessly and never disappoints—I couldn't ask for anything more.

Absolutely unacceptable service

Extremely disappointed with eZhire. My rental car was confirmed for delivery at 8:30 AM. It is now 2:00 PM — more than 5 hours late — and I still have no car.

I have contacted customer service multiple times, explained that I needed the vehicle for work, and all I keep receiving are apologies and constantly changing delivery times. Every time I’m given a new time, that time passes and there is still no car.

Because I relied on their confirmed delivery time, I have lost an entire day of work waiting for a vehicle that has never arrived.

Delays can happen, but keeping a customer waiting for more than five hours with no reliable information or solution is completely unacceptable.

Based on my experience today, I would strongly recommend avoiding eZhire if you actually need a car delivered at the agreed time.

Also, I requested the car with Apple CarPlay, and car doesn't even have a screen

AVOID eZhire. Seriously, think twice before giving them your card details.

I rented a car through eZhire in July, provided by Quick Drive, and the experience was a complete nightmare.

The car was delivered with a SAFETY ISSUE, and it took FOUR DAYS of chasing them to finally replace it. Customer service was almost impossible to deal with — endless follow-ups, no proper answers, and zero accountability.

I was also promised a 60 AED fuel refund back to my credit card. Instead, they put it in their app wallet, where I can’t withdraw it — basically forcing me to use their service again to access my own money.

But the worst part? More than ONE MONTH after my rental had already ended, eZhire suddenly charged my card 2,477 AED without prior notice, without my authorization, and without providing any clear justification for the amount.

Imagine finishing a rental, moving on with your life, and more than a month later discovering a random 2,477 AED charge on your card.

I have now filed an official complaint with Abu Dhabi Consumer Protection.

Based on my experience: terrible customer service, unacceptable handling of a safety issue, and extremely concerning payment practices.

Think VERY carefully before renting from eZhire or allowing them access to your card details.

Nice experience comparing with an old bad one, but this was nice and the car was amazing.. the Ezhire employee at Al-Nahda was very polite with a smily face and knows how to serve the customers, and I really appreciate his manners and hope he gets a better and better position.🤍

Thanks to all members of Ezhire team..🤍

I would like to inform that I use ezhire past 1 yesr I guess.
There was insdent happened that auto generate deduct 550 aed which is claimed I had damage the car somewhere without my acknowledge.
I tried many time to contact .
The ans always the same our team will contact you our team will contact you.
There is no one connecting me for resolve the issue.
I have received an email today that we resolve the problem is there anything eals I can do for you.
Please kindly have a look if ezhire team can find any solution if no that's fine.
Thank you so much.

Very unprofessional and scam this is, have booked the car but they delivered the worst car with highly tinted which driver cannot see anything from outside. Called twice for replacement but only fake promises. Think twice before booking from ezhire. The funny part is yesterday at 8pm i have spoken to somone from ezhire and he had said i will be prioritizing this issue and it will be sorted first thing in the morning. And the morning never came. Still struggling to replace the car.

Didnt need the car for the full duration. Called them to return the car earlier without a refund and guess what!!! It cost half the monthly rental to return 2 weeks earlier. Doesn't make any sense. So the car is sat on the drive. Rude agent. Last time we use them.

Extremely poor service overall.

1) 4 replacements in less than 2 months against booking 558860. Zero consideration for safety, lack of vehicle maintenance.
2) in so called 'compensation', the manager Hamza gave 1 day extra by calling on non registered number.
3) chat support agent Qazi then went on a defensive argument spree for almost an hour stating they have done the right thing.
4) floor manager Muhammed Umair was the cherry on the top. He was arrogant and tried to deflect the problem by stating that since my wife is the driver, they will only talk to her (although the payment info, email ID and mobile number belong to me since I have booked on her behalf!).
He went on to agrue stating "I am here since 2016 and very well know how everything goes". The audacity was literally audacious on this chap - floor manager with a general grudge against customers - brilliant!

Sub standard service and and even poor approach to service retention. The company seems to feel it is too big to fail now.

Word of advice: lower your expectations if you deal with their staff.

Extremely disappointing and stressful experience with eZhire.

I booked a car 3 days in advance (on Aug 5) for a 1-day rental scheduled for pick-up on Aug 8 at 3:00 PM at the Al Barsha location. Right before heading out, I messaged their team to ensure the car was ready, and they explicitly confirmed it was.

Just a few minutes later, I received a call saying the car was actually NOT in Al Barsha and was only available in Deira! Why confirm a car is ready at a specific location if it’s across town? This completely ruined my plans and caused unnecessary stress.

After I insisted that the car be provided at the original booked location, they offered to deliver it to me for free and promised that the return collection would be free as well. The car was eventually delivered at 4:00 PM (an hour late). To make matters worse, right while I was receiving the car, customer service called me again to backtrack, claiming the return was actually not free and that I had to drop it off myself.

The lack of coordination, terrible communication, and last-minute broken promises are completely unacceptable. If you value your time and peace of mind, look elsewhere.