Udrive Car Sharing Reviews 

Personally speaking , I had the best experience with Udrive ! Very polite and professional people and they are always there to help if there is anything . Thank you for such an amazing experience Udrive! Much appreciated.

So far so god tried the day rental and currently trying the month option very responsive and received the car looking like new

Always a pleasure when renting from Udrive. I get the best help from Zainab & Ahmed their customer service is always 10/10. 100% recommend Udrive, clean cars, and fast home delivery.

Useless app, dont event bother to download.
Registration is a nightmare. Customer support barely speaks english and not helpful at all.

Very Poor Udrive Experience – Vehicle R83340

Today I booked a Mitsubishi vehicle (R83340) parked opposite Sharjah City Centre. It was extremely hot outside, and the Udrive app was very slow while making the booking.

After getting into the car, I tried to start it using the key, but it did not work. I contacted customer support, and they asked me to make the reservation again. I followed their instructions, but even after that, the vehicle still would not start.

Imagine sitting inside a car in this extreme heat with no AC, and the vehicle not even starting. This was extremely frustrating and caused unnecessary stress and inconvenience.

This is a very poor customer experience. Udrive should ensure vehicles are properly operational before allowing customers to book them, especially in such weather. It’s unused vehicle since many days
It’s worst experience and on top of AED 111 deducted and giving me back after 7 days ?

I was visiting Dubai from the UK and the service was excellent! Definitely recommend it for anyone wanting to rent short term.

It was very simple to book on the app, and the pay per minute makes it very cost effective. Plus, the cars are pretty easy to find in the area, so that’s very convenient.

Last week I was very late I didn't get any bus or metro I was so stuck, taxi was coming too expensive, so I thought about UDrive car, it really helped me reach my home safely and it was not very expensive.

I think this is good idea for people to use it in emergency. Good experience.

This is a very convenient option honestly.

A couple of months back my friends and I went to JBR beach and none of us had a car and were relying on the metro to go back home. But we overstayed got a bit later and missed the last metro and bus, we had to go all the way back to Burdubai and it was at around 12am midnight. One of my friends remembered she had once used Udrive before and then immediately downloaded the app, located the vehicle and drove home. We were so grateful to have some transport that could support us during the much needed time. It’s really reliable.

visited abu dhabi a few months ago and needed to visit a couple of places around the city and nearby. didn't want to always order an uber and udrive came up on chatgpt for car sharing! downloaded the app, rented the car, whole experience was smooth!

Simply they forced me to pay 622 AED for exceeding the 150 km drive a day, you rent a car a day and then for sure you will drive more than 150 km a day.
If you go between Dubai and Abu dhabi, that means minimum 200 km extra to the 150 km, there is the profit of them is built.
Go and use Swapp, cheaper, clearer and no hidden fees

Extremely poor dispute handling by Udrive.

I was charged a fuel penalty without any proper verification, acknowledgment, or transparent evidence being shared with me. The company simply relied on a standard template response instead of genuinely reviewing the issue.

At no point during pickup or return was I asked to confirm the exact fuel percentage, which makes the entire process questionable from a customer fairness perspective. Even after raising valid concerns, the matter was dismissed under “policy” without addressing the actual ambiguity involved.

The issue is not even about the 50 AED — it is about the lack of transparency, accountability, and professionalism in handling customer disputes.

Customers should be careful and ensure they personally document everything in detail before and after every trip, because relying on fair review or customer support resolution may lead to disappointment.

I was charged 125 AED for parking at my home location, where everyone parks and there’s no RTA zone anywhere nearby except about 10 minutes down the road. The same issue happens at work. When all designated parking is full, I parked on the ground floor in a visible, easy to find spot and even informed the driver via WhatsApp.

There is no clear guidance or disclaimer in the app about where or how to park. You only find out after being charged, which is frustrating, especially as a new user trying to follow the process correctly. When I tried to explain this, there was no support or understanding.

I’ve also had multiple experiences where the car is not parked where the app says it is, which makes finding it unnecessarily difficult. A simple improvement would be allowing users to upload a photo of where they parked the car to help others locate it easily.

Additionally, I’ve unlocked cars through the app before and the doors didn’t open, which adds to the overall reliability issues.

Overall, the experience feels inconsistent and unclear, and it needs better communication, functionality, and user support.

Was using Udrive before but recently their customer services have been lacking. Had booked before wherein the car is not in the listed location (I understand that there are GPS problems in the UAE lately because of the war) which I told them not anyone's fault and my last booking with them, I had to go to an unfamiliar area and with the GPS losing signal often, I eclipsed the daily limit for the mileage and was asking for a little leniency since it wasn't that much yet they will just give you a cold shoulder and say you should have planned for it. Anyways, will probably not book again.

Update:
Just discussed the problem with their customer relation team Rupesh and has since settled most of the complaints above. They acknowledged what was happening and has provided a more than adequate response. Promised him to only give an extra star (from 2 star rating) but for the prompt and sensible solution which he has done I'll give an extra star.

Have given them 5 stars before previously but recently customer service has slipped, yet they are trying to work it out with their customer base. All in all 4 star should be enough for now and I understand that they're trying to make the experience better for everyone.

Thanks Rupesh and your team for settling this misconception. Will definitely book again in the future.

Udrive Abu Dhabi is holding my money and giving me the runaround. They owe me AED 182 for a car that wasn't at the location and for unauthorized charges.
The Timeline of Deception:
1. Missing Car: Charged AED 167 for a car that didn't exist.
2. The Refund Lie: They told me the refund was "immediate" in the app. I tested this by locking/unlocking a second car—they took AED 10 from my bank. I then booked the car for the day—they took AED 177 from my bank. They lied about the credit being there.
3. Falsified App Records: They have now changed my app history to show AED 0 for that second trip to hide the error, but my bank statement proves the AED 10 was deducted.
4. Incompetent Support: I called today and the agent tried to claim there was "no email" from me. Only after I forced her to check the Case Number did she admit the email existed. Now they claim it is "Urgent," but they have been saying this for days with ZERO ACTION.
5. Verbal Abuse: Agent Abdelhalim Mohamed Mansour mocked my profession and hung up on me. Management (Abdelkader) apologized via email for the behavior but still hasn't returned my money.

While using a Udrive car on the highway, a stone unexpectedly hit the windshield and caused minor damage. I responsibly reported the incident and provided pictures.
However, Udrive asked me to obtain a police report (AED 420) and later charged me AED 1,500 for the windshield, even though this incident was not caused by negligence.
As a regular customer who uses Udrive every few days, I expected better customer support and understanding. Unfortunately, this experience was unfair and disappointing

A Very unprofessional company! A blunt violator of personal data security! Your provided credit card is kept on their file (despite your instructions not to save it) and charged months after the end of your rental; based on their false claims. A violator of The General Data Protection Regulation (GDPR), which is imposed internationally and the UAE is a member of! I have never dealt with a more unprofessional and dishonest company! Udrive brings Shame to the great nation of the UAE!

This was my most bad car rental experience from U Drive. I take the car, and inside it was full dirty. When I return back, they make me pay for charges that are not right and no one tell me before. I wait 45 minutes at counter just to fight about fees. Customer service man was very rude and not professional. I think they cheat me and take my money. They don't respect customer time or my money. I tell all people to not use U Drive. I will never rent car from them again.

The worst experience ever.

The car condition was so bad and dirty, i have never seen anything dirtier. Too bad I cannot send pictures here but it was so bad, i had a bad allergic reaction from all the dust!

I would not trust them again.

The sistem is nice, but I can’t understand how they had the very bad idea for customers to be able to reserve a car for just 15 min. Today I had to make around 6 reservations to manage to arrive at a car, because the car that I needed was 40 min away from me. Also, the first 2 locations were wrong, I arrived there and there was no car, I found the car at the 3rd location after 2h of searching and 300 dirhams spent on Uber.

They should refund me the first 2 tips were was no car available