SelfDrive Mobility Reviews 

I rented a car from SelfDrive in May and paid using my credit card. After that, they repeatedly deducted money from my card in the name of fines and extra mileage. They refunded my security deposit only one month after I returned the car, but then, two weeks later, today , they deducted AED 183 twice again without any clear explanation.

I rented the car for AED 1,789, but in total they have deducted more than AED 4,000 from my account. I also cannot remove my credit card details from their app/website, which is very concerning.

This has been an extremely stressful and disappointing experience. Many of us rent cars because we cannot afford to buy one, and we trust companies to treat customers fairly—especially when bringing our families together. Instead, this experience has caused financial hardship and a great deal of frustration.

I sincerely hope no one else has to go through what I experienced. Please be very careful before renting from Self Drive. I am sharing my experience so that others can make an informed decision.Please please don't go with self drive. Since 2 months because of this continuous deduction I LOST My sleep, peace and happiness.

This company will scam you out of 1000s of AED, they will make random charges on your account and charge you without any proof or notice and then charge extra on top, avoid this company at all costs. I don’t usually write reviews but this company is a total scam and will not help you at all, they are nice at first then once they have your card details they will have charge you endlessly and then turn the car off until you pay without any reason. Avoid avoid avoid

Awad was extremely professional and helpful

Customer service officer Awad was Very informative and helpful.

Perfect services and following up, cars are new and well mentioned

Thx for Mr. Said on his highly performance and professional attitude.

I requested online for a car no specific model was mentioned as it was per availability, when I contacted them they delivered an old model. Very bad customer service

Extremely annoying, very bad service.
Rented a car for a month in Dubai:

Had to actively "push" multiple times to return the car at the end of the month. They tried to let the duration extend for another 5 month, making it a 6 months rental despite clear agreement of 1 month at the beginning of the contract.

Car got a minor damage and despite full insurance coverage I paid, they didnt bother changing the car with a new one, even after my multiple reminders.
(they contacted to change it, literally 1 day before redelivery)

They handed over to me an "expired" insurance which was completely useless when police asked at the traffic.

Deducted toll charges from my card without presenting any invoice which I had to run after to learn the actual expenses.

You HAVE TO collect your deposit from their website wallet instead of directly returning it to your card or bank account.

WILL NEVER AGAIN DO ANY BUSINESS WITH YOU AND WILL DO EVERYTHING TO SWAY OTHERS AROUND ME TO NOT WORK WITH YOU.

Excellent service, clear

My experience with SelfDrive has been extremely disappointing, not because of the rental itself, but because of the complete lack of customer service and transparency afterwards.

I sent a detailed email outlining my concerns and never received a response. I also made several phone calls seeking guidance, yet no one was able to provide clear information or resolve the issue. Every call felt like a waste of time, with no ownership or follow-up from the customer support team.

What concerns me even more is that my credit card was charged without any prior notification or explanation. As a customer, I expected to be informed before any charges were processed.

When it came to traffic fines, no one explained the payment process despite my repeated requests. Instead of guiding me on how to pay the fines myself or informing me of the available options, the company simply charged the full amount to my card. I later discovered that the fines could have been paid at discounted rates within the eligible period, which would have saved money. Had your team communicated this information or responded to my inquiries, this unnecessary extra cost could have been avoided.

The most frustrating part is not the amount charged—it's the lack of communication, transparency, and customer care. A company can make mistakes, but choosing to ignore customers and failing to provide basic guidance is unacceptable.

I expected much better from a company in the car rental industry. Until SelfDrive improves its communication, transparency, and after-rental supporcan notannot recommend its services to others.

I would recommend people not to use this company for renting a car purpose they are so careless.

Supportive

I have been renting with Selfdrive for 6 years now and the service is always fast and easy for their customer.

Jonna has been assisting me smoothly with my car replacement and everything is set and arranged perfectly on time. Keep it up Jonna!

All the best Selfdrive in your successful business!

God bless you.

Sayed was professional and helpful in our interaction today, he walked me through a few options and was clear on instructions, thanks a lot

Timely feedback, answered all my different questions, ver efficient

I had a very good experience from selfdrive , nice to deal with.

I had a wonderful experience renting a car, thanks to Sayed from the sales team. He made the entire process smooth, easy, and completely stress-free. He patiently answered all my questions, cleared every doubt, and never made me feel rushed.
Customer service like this truly makes a difference. Thank you, Sayed, for making the whole experience so positive. I highly recommend him!

Good service

Terrible experience. Better avoid but it by any chance you have already rented a car from this app (it‘s just an intermediary app, they don‘t have any cars and in Qatar for example even don‘t have an office) be very careful. First thing, you rent just for one month, be ready to cancel this „subscription“. Otherwise whey will charge you for the service you didn‘t ordered. But the worst thing is battling for your deposit, as no one absolutely even tries to return it to you at all. 30 working day which is already absolutely ridiculously long became for me 50 days! 50 days they kept my money. And only after tens of emails and calls I got my money back, otherwise be ready not to see them. So, my advice. Rent directly from the normal car rentals and avoid this app by any means

I've been using Self Drive for the past five months, and overall, I've had a great experience.

It's worth noting that they require a security deposit, which is pretty standard for car rental companies. In my case, Self Drive coordinated my rental with a local partner in Bahrain, and the process was generally straightforward.

The only issue I encountered was during the initial delivery, which arrived about an hour later than scheduled. However, what made the difference was the excellent customer service. Sayed was in constant communication with both the local rental company and me, keeping me updated throughout the delay and making sure I always knew what was happening.

Five months later, returning the car before my vacation was quick and hassle-free. After coming back from my vacation, I booked another long-term rental with Self Drive, and once again, the booking process was smooth and efficient.

A special thank you to Sayed for his outstanding support. He has been responsive, professional, and incredibly helpful with all my inquiries and bookings. His customer service has made the entire experience much more enjoyable, and he truly deserves recognition for going above and beyond.

Overall, I'm happy with my experience and look forward to another smooth long-term rental with Self Drive.

So far they provide good customer service.