SelfDrive Mobility Reviews 

Jasir was a great help and he was so polite and helpful great first impression .

The most pathetic and unreliable rental company I have dealt with. They are thieves and liars. They take your money and do not want to give it back. They also take money from your account without asking or giving reasons like they own your bank. Make me sick and ruined my experience in dubai. Nasty company that needs to be SHUT DOWN! I MADE A MISTAKE THAT I DIDNT READ REVIEWS BEFORE BOOKING NOW YOU ARE STILL TAKING MONEY FROM MY CARD WITHOUT TELLING ME. GIVE ME MY DEPOSIT BACK OTHERWISE I WILL JUST BLOCK YOU FROM MY BANK AND WILL MAKE SURE NO ONE HIRES FROM YOU AGAIN!

I had a pleasant experience dealing with Gasser. Being in a customer centric job is not always easy but he seems to be a pro. Very polite and patient, explained everything very well and the best part was that he didn't push and was very respectful. I wish him the best.

Gasser Was very helpful, clear explanation, quick response, I appreciate his help.

Always great service, been using regularly since 2020 and always keep comming back.

I rented a car in doha, It's been over 3 months and I'm still waiting for my deposit to be returned. Avoid this company. Emails and WhatsApp messages don't get answered. Fraudulant behaviour.

Overall simple booking process and renewal. However the rest of their processes are a bit non-transparent.

Hard to get money back from them that they owe you. They will charge amounts to your credit card without informing or authorisation, which is really not nice.

You would be better off going direct to the rental companies to try and get a good deal.

Worst experience I had… they never pay you back the deposit in time… and you call them expecting a response but they lie to you and mock you when you ask for proof of transfer, and the person who spoke to me- I think the name is Joella or Joyla, who is arrogant on the call when asked for deposit returns… I have been following up for more than 3 days and deposit not yet returned… I don’t think I will ever return to SelfDrive and will not recommend to any of my friends…

It is easy to book, and everything looks shinny until you have to deal with customer service.
I booked the car and returned on time but after few days they wrongly assumed that car has not been returned and automatically extended my contract for a month and took money from my account. I had to call and message to resolve it.
Biggest Issue was, I booked the car again and I got a specific price from website and in order to use the previous deposit I messaged them and talked on phone. Price he was quoting was much higher and I mentioned to him this. He booked the car. I contacted him again and said for monthly car hire price difference what he quoted and what I am getting from website is almost 500 SAR. He said that you might not had the correct phone number. I made a video of it and sent to him and he refused to own his own company price on website with different excuses. I asked to cancel the booking, and I can book through website, but he refused and said cancellation charges would apply. I asked to talk to manager, but he refused said he can't do it.
I am extremely frustrated and had good vibes after first booking but now after my current booking, I will never use this company.

I’ve had multiple issues with Selfdrive as their customer service is terrible. Wife and colleagues have all had terrible experiences too. Best to go to their suppliers direct. Latest incident is that they immobilised my car when I had already paid causing me to incur charges in a car park overnight and spend money to get home as I was stranded due to customer service closing at 6pm. They slapped additional charges on top to sweeten it. I changed my payment method and because I didn’t call them when I made the payment apparently it was my fault. I’m on a year contract but paid the early release penalty as can’t deal with the terrible customer service and lack or care from Selfdrive. On two occasions I have driven an hour and a half to collect my car from them when getting a new car and they can’t coordinate correctly with their suppliers so the car wasn’t unavailable to collect. Never any apology. Avoid at all costs

Continuing to have a great and simple experience renting a vehicle through SelfDrive. Super competitive rates. The app also always you to extended insurance coverage which traditional companies don't offer. Would highly recommend 👌

Reasonable and easy service

Unprofessional behaviour, no proper clarity. Not true to their word.

Dont go by the misrepresenting positive fake reviews given.

After a poor start with communication challenges to be fair the service has been better, after booking a budget car first a moth as cover for a car in a garage I was pleasantly surprised with a mid size suv as a upgrade

If I could put a 0 review - I would.
I have been a client of Selfdrive since October or November 2025.
I have tried giving them many chances to assess their services, but anytime I have a small query or issue, they either don’t reply to emails? Calls, and whatsapp messages, or if in the rare occasion, they do, they advise you to check with the vendor and car provider.
Then when you try to make the issue solved by car provider, the car provider states that you are not directly our client, you should check with Selfdrive, since you pay Selfdrive..
They are so helpless ! Never responds.
Honestly I wouldn’t recommend anyone to use their services!!

Very helpful and great customer support, also great support from the employee Gasser

Excellent Service, always helpful, quick response with enquiries and very easy app to book, userfriendly and affordable. Highly Recommended *****

One of the WORST rentals I have used. PLEASE avoid this for your own sake.
⭐ 1 Star – Avoid If You Value Customer Service

My experience with Self Drive has been extremely disappointing.

First, I had to wait nearly 3 hours to collect my car, and it was still delivered dirty. Their advertised “24/7 customer support” appears to be misleading, as nobody answers calls, messages, or emails after 6 PM.

They also do not properly notify customers about traffic fines. Instead, you’re expected to keep checking the app yourself. If you miss a fine, they can remotely disable your vehicle. This has left me without access to my car overnight, with no support available and an airport pickup scheduled early the next morning.

To make matters worse, I was charged additional fees on fines that had already been paid, despite these charges not being clearly disclosed in the rental agreement.

I’ve emailed supervisors and management multiple times over the past two weeks and have received no response whatsoever.

Poor communication, poor service, hidden charges, and zero accountability. I will be filing a formal complaint with the relevant UAE consumer protection authorities and would not recommend Self Drive to anyone.

Good customer service

Zoyla was really helpful and great service given. Very polite