Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible. I bought x10 small dosage syringes, which... See more
Company replied
Company details
- #21 of 46 best companies in Medical supply store
- #12 of 16 best companies in First aid station
- #14 of 27 best companies in Hospital equipment and supplies store
- #28 of 53 best companies in Safety and work wear
- #18 of 35 best companies in Safety equipment supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods as expected
Goods as expected. Arrived when expected. Package a little squashed but goods ok
13 July 2026
Reply from Eureka Direct.co.uk
We're glad to hear your goods arrived as expected and were in good condition. We appreciate you letting us know about the packaging, Margaret.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
It's brilliant to hear everything went smoothly. Thank you for your review, Carol!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're so glad to hear you enjoyed our products and appreciate your kind recommendation! Thank you for your positive feedback, Rob.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Great to hear! Thank you for your review, Timothy. We hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
The order for EpiPen's and Inhalers…
The order for EpiPen's and Inhalers were delivered here on time, packaging great all in tact and secure.
Bonus box of biscuits too!
1 July 2026
Reply from Eureka Direct.co.uk
We are so pleased to hear that you're happy with your order. We appreciate you taking the time to share your positive experience, and we are especially glad you enjoyed the bonus biscuits!
Kind Regards,
Eureka Direct Customer Service Team
Good website & great prices plus…
Good website & great prices plus excellent, speedy, very well packed, delivery!
1 July 2026
Reply from Eureka Direct.co.uk
We're so happy to hear you had such a positive experience with us! We appreciate your kind words, Judy and hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
great delivery time
30 June 2026
Reply from Eureka Direct.co.uk
Fantastic to hear. Thank you so much for taking the time to review us. We hope to see you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Easy to use website
Easy to use website, supplier that actually listens when I requested one delivery and one invoice that's what I got, very happy with products too.
30 June 2026
Reply from Eureka Direct.co.uk
We appreciate your positive feedback on our products, Wilson! Thank you for your review, and we hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
Straight forward website & delivered…
Straight forward website & delivered when you said you would. Free delivery a bonus.
29 June 2026
Reply from Eureka Direct.co.uk
We're so glad to hear you found our website straightforward and that your delivery arrived as expected, Ann. We appreciate your kind words!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're so glad to hear you enjoyed the prompt delivery and excellent product! We appreciate your positive feedback, Jucol.
Kind Regards,
Eureka Direct Customer Service Team
Super quick delivery and top quality
Super quick delivery, easy to order, good consistent quality. Thank you.
29 June 2026
Reply from Eureka Direct.co.uk
We're so happy to hear you found our delivery quick, ordering easy, and quality consistent! Thank you for your kind words, Carl.
Kind Regards,
Eureka Direct Customer Service Team
Great service and products
18 June 2026
Reply from Eureka Direct.co.uk
We appreciate your kind words! We are delighted to hear you enjoyed our service and products.
Kind Regards,
Eureka Direct Customer Service Team
Delivered quickly and packed very well
Delivered quickly and packed very well. Delighted with all aspects.
17 June 2026
Reply from Eureka Direct.co.uk
We are so glad to hear you were delighted with your recent delivery and all aspects of your experience. Thank you for your kind words, Karen.
Kind Regards,
Eureka Direct Customer Service Team
Fast and efficient
15 June 2026
Reply from Eureka Direct.co.uk
Thank you so much for taking the time to review us.
We hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
Ordered and delivered next day.
15 June 2026
Reply from Eureka Direct.co.uk
Thank you so much for taking the time to review us. We hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and great customer…
Quick delivery and great customer service.
(Thanks for the biscuits!!)
11 June 2026
Reply from Eureka Direct.co.uk
Thank you so much for your lovely feedback, Jo. We're so pleased to hear it, and you're very welcome for the biscuits!
Kind Regards,
Eureka Direct Customer Service Team
Excellent service and delivery.
10 June 2026
Reply from Eureka Direct.co.uk
We're happy to hear you had an excellent experience. Thank you for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Order was delivered swiftly.
10 June 2026
Reply from Eureka Direct.co.uk
We're glad your order arrived quickly. We appreciate your positive feedback.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are so glad to hear you had such a positive experience with us. Thank you for your kind words, Elizabeth!
Kind Regards,
Eureka Direct Customer Service Team
Great service.
9 June 2026
Reply from Eureka Direct.co.uk
We are so glad to hear you had such a positive experience with us. Thank you for your kind words, June!
Kind Regards,
Eureka Direct Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.