Bought A60 left ankle brace to help support ankle whilst playing football. Hadn't played for a year due to on-going ligament problems. Tried brace on at home at first but wasn't sure about it, it see... See more
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Review summary
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The delivery people kept saying they had tried to deliver our parcel but this was incorrect. We spoke to Raven who was marvellous and sorted it out for us The delivery man genuinely couldn’t find us... See more
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Unfortunately I over ordered and when confronted with huge box had go contact Medisupplies to pick up box and return to warehouse. This was accomplished with customer service young man and parcel was... See more
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Accidentally ordered needless but no syringes and needed them asap. Customer service was great as usual and sorted out a delivery for the next day which was a Saturday - could not have asked for bette... See more
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Company details
- #7 of 46 best companies in Medical supply store
- #10 of 33 best companies in Equipment supplier
- #10 of 16 best companies in First aid station
- #8 of 27 best companies in Hospital equipment and supplies store
- #6 of 49 best companies in Medical Equipment Supplier
About MediSupplies Ltd
Written by the company
MediSupplies is the UK's leading medical and pharmaceutical supplier.
Written by the company
- High Quality Products at Low Prices!
- Whether you need infection control items, diagnostic sundries, pharmaceuticals or gloves MediSupplies have the right product for you.
FREE Delivery Over £65!
In-stock orders placed before 4:30pm are despatched within 24 hours for delivery within 1-2 working days, excluding bank holidays and weekends.
Our friendly sales team will contact you regarding the order if necessary.
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 160 1621
- sales@medisupplies.co.uk
- www.medisupplies.co.uk
4.8
Excellent
4k reviews
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Easy ordering and very helpful customer…
Easy ordering and very helpful customer service after I messed up my original order. Goods delivered next day and well packaged.
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We received poorly packaged items which…
We received poorly packaged items which were damaged and shabby.
Pleased to retract the above as customer services called back and rectified the problem
9 July 2026
Reply from MediSupplies Ltd
We are pleased to hear that our customer service team was able to resolve the issue with the damaged items. We appreciate you letting us know.
Kind Regards,
MediSupplies Customer Service Team
Easy to order and prompt delivery.
15 July 2026
Reply from MediSupplies Ltd
Thank you for your wonderful review! We are so pleased to hear that you found the ordering process easy and that your delivery was prompt. We appreciate your feedback, Sharon.
Kind Regards,
MediSupplies Customer Service Team
Reply from MediSupplies Ltd
We're so glad you enjoyed our customer service, Heffie.
Kind Regards,
MediSupplies Customer Service Team
Reply from MediSupplies Ltd
We're so glad you enjoyed our service, fast delivery, and easy-to-navigate website! Thank you for your kind words, Jayne.
Kind Regards,
MediSupplies Customer Service Team
One of the bottles had leaked slightly…
One of the bottles had leaked slightly even though they were well packed. The 3 bottles were in a plastic back which minimised the leakage. I didn't report it as it was n big problem.
8 July 2026
Reply from MediSupplies Ltd
We appreciate you taking the time to share your experience. We are sorry to hear about the slight leakage despite our careful packaging. We are always working to improve our packaging to prevent such occurrences. Your feedback is valuable, Ian.
Kind Regards,
MediSupplies Customer Service Team
Reply from MediSupplies Ltd
Thank you for your wonderful feedback, Jeffrey! We're so pleased to hear that you experienced super fast service and delivery.
Kind Regards,
MediSupplies Customer Service Team
Excellent service and products
Excellent service and products, easy to order, delivered within 3 days.
30 June 2026
Reply from MediSupplies Ltd
We are delighted to hear this! Thank you for your wonderful feedback, Malcolm!
Kind Regards,
MediSupplies Customer Service Team
Quick delvery
1 July 2026
Reply from MediSupplies Ltd
Thank you so much for taking the time to review, Chris. We hope to see you again.
Kind Regards,
MediSupplies Customer Service Team
Medisupplies found via a Google search
I found Medisupplies via a Google search. They were local to where I lived although when I looked at their website it did look I could just turn up and bug things over the counter.
I followed the Google map but it took me to an incorrect location - this needs fixed by the web owners.
Despite that, the staff I encountered from the sales team were all lovely & helpful. Came and sat with me, keyed my order, went to the warehouse to speed up the picking and within a few minutes brought the items to me at reception.
I now know as can order online or by phone and orders are ready for collection after 2 hours of placing an order or can be posted for a cost.
Wound be helpful if the website made it clearer about just turning up on the spur of the moment (like you would if it were a shop) and that Medisupplies are part of a group name so when you park at the office location, Medisuppkies does not appear on the name plates but the group name does.
Overall though very pleased with how staff handled the situation and personal the service was.
Will definitely buy from them again.
29 June 2026
Reply from MediSupplies Ltd
We truly appreciate you taking the time to share your detailed feedback with us, Dave. We are glad to hear that our sales team provided you with lovely and helpful service, and we are happy that your order was processed efficiently.
We sincerely apologise for the inconvenience you experienced with the incorrect Google Maps location and the initial confusion regarding our physical presence and group name. We are actively working to update our online information to ensure accuracy and clarity for all our customers. We are an online shop, so we sell our products via our website online or via telephone to our sales department, but can provide collection to customers from our warehouse location in Poole, Dorset, if required. We look forward to seeing you again.
Kind Regards,
MediSupplies Customer Service Team
Easy straightforward process
Easy straightforward process. Speedy delivery. Products great
29 June 2026
Reply from MediSupplies Ltd
We're so happy to hear that you found our process easy and our delivery speedy, Jacqui! We truly appreciate your kind words about our products.
Kind Regards,
MediSupplies Customer Service Team
Very good choice of goods available
Very good choice of goods available, easy to purchase and very quick delivery
29 June 2026
Reply from MediSupplies Ltd
We're thrilled to hear you found a great selection of products and that your purchasing experience was easy with quick delivery! We appreciate your positive feedback.
Kind Regards,
MediSupplies Customer Service Team
Excellent product and service
29 June 2026
Reply from MediSupplies Ltd
We are so glad to hear you had such a positive experience with our product and service. Thank you for your kind words, Alan!
Kind Regards,
MediSupplies Customer Service Team
Recent problem with delivery sorted out…
Recent problem with delivery sorted out quickly and efficiently. Very helpful and pleasant.
27 June 2026
Reply from MediSupplies Ltd
We're so glad we could quickly resolve your recent delivery issue. We appreciate your kind words about our helpfulness and efficiency!
Kind Regards,
MediSupplies Customer Service Team
Excellant service
Excellant service. The products I ordered were exactly as I ordered and the delivery service of 24hrs was adhered to, Very pleased and continue to use this Company.
19 June 2026
Reply from MediSupplies Ltd
We are so glad to hear you are pleased with your order and our 24-hour delivery service. We appreciate your continued support and look forward to serving you again, William!
Kind Regards,
MediSupplies Customer Service Team
A very good service
Easy to find items on website. Easy to order. Quick dispatch and delivery. Reasonably priced. Straightforward paperwork. Well packed. I didn't have to buy huge amounts which was welcome. Thank you.
17 June 2026
Reply from MediSupplies Ltd
We're so glad to hear you found our website easy to use and appreciated the quick delivery and reasonable pricing. Your feedback about not having to buy huge amounts is especially welcome. Thank you for your kind words, Elizabeth!
Kind Regards,
MediSupplies Customer Service Team
Great alternative
Syringe we last ordered over 10 years ago has now been discontinued but Medi Supplies quickly identified an alternative that does the job
17 June 2026
Reply from MediSupplies Ltd
We're glad we could assist you in finding a suitable alternative when your usual product was discontinued. Your satisfaction is important to us, Claire.
Kind Regards,
MediSupplies Customer Service Team
They do exactly what they say they are…
They do exactly what they say they are going to do...100% great business 👏
16 June 2026
Reply from MediSupplies Ltd
We're so glad to hear we met your expectations! Thank you for your wonderful feedback, Christopher.
Kind Regards,
MediSupplies Customer Service Team
Reply from MediSupplies Ltd
Thank you for your review.
We appreciate your feedback and look forward to seeing you again.
Kind Regards,
MediSupplies Customer Service Team
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