firstaid.co.uk Reviews 

1,257
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that the official website is very simple to navigate and the online ordering process always runs smoothly from start to finish. Consumers consistently appreciate the exceptionally quick delivery times, professional packaging, and remarkably fair pricing offered across the entire first aid kit range. However, some customers also noted occasional unexpected delays with shipping carriers or minor difficulties receiving their items within the expected timeframe. A few reviewers also experienced minor product issues, such as broken storage cases, splitting tape, or adhesive concerns with the items.

What people talk about most

Product

Customers had positive experiences with product, finding them to be of good quality, reasonably priced, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt and speedy arrival times.... See more

Order

Reviewers mention positive feedback about order processes, consistently praising the clear website and... See more

Service

People report positive experiences with service, highlighting efficient handling and products delivered on... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably priced and offer good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Instead of ordering on Amazon, I took it upon myself to support a small business for the purchase of first aid kits and signage. Not only did firstaid.co.uk have a far superior range of products than... See more

Company replied

Rated 5 out of 5 stars

Good value particularly as also able to use our own club venue. Allowed us to provide first aid training for 11 club members (inc coach's and ride leaders) at reasonable cost.

Company replied

Rated 5 out of 5 stars

Order arrived on time no problem however a small problem the plasters need a a little more adhesive to make them pert ie both ends comes off a little to easy

Company replied

Rated 5 out of 5 stars

A nice smooth journey getting our plan put together, easy to work with, with the added Suttle humour, a product missing from many other organisations. Well done folks.

Company replied


Company details

  1. #16 of 16 best companies in First aid station
  2. #20 of 27 best companies in Hospital equipment and supplies store
  3. #35 of 50 best companies in Medical Equipment Supplier
  4. #35 of 53 best companies in Safety and work wear
  5. #22 of 34 best companies in Safety equipment supplier

About firstaid.co.uk

Written by the company

firstaid.co.uk is a leading UK supplier of first aid kits and supplies, offering quality, value and choice for the workplace, home, travel and leisure with a range of over 1,000 products in stock and ready for immediate despatch.

  • First aid kits
  • Sports first aid kits
  • Dressings & wound care
  • First aid supplies
  • Defibrillators & resuscitation
  • Eye care
  • Burn care
  • Biohazard & hygiene
  • Medical
  • Health & safety
  • Fire safety
  • First aid & safety posters & signs
  • Miscellaneous products & spares
  • Our website, firstaid.co.uk, is operated by Safety First Aid Group Limited, a family company established in 1959, with offices and a warehouse in Hertfordshire. We have the product experience and buying power to offer you the lowest prices.

    At firstaid.co.uk, we have over 60 years of experience and industry knowledge, with a dedicated team of product experts and sales specialists and our product kits are assembled in the UK.


    Contact info

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    4.6

    Excellent

    TrustScore 4.5 out of 5

    1k reviews

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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

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    4.6

    All reviews

    (1,257)

    86 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Excellent Course

    The course was well structured, delivered at a pace which suited my learning. The tutor gave ample opportunity to ask questions and practice various elements of the course. Highly recommended.

    24 August 2026
    Rated 4 out of 5 stars

    Product perfect

    Product perfect. Postage was expensive, it arrived next day but I would have preferred to pay less and get it a few days later.

    24 August 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your review, Rachel

    Rated 2 out of 5 stars

    There was very little inside the box…

    There was very little inside the box which was disapointing.

    13 August 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your feedback. We’re sorry to hear that you were disappointed with the contents of the kit.

    Our first aid kits are available in various specifications, with the contents varying depending on the standard and intended use of the kit. The contents of each kit are selected to meet the relevant requirements and are detailed in the product description.

    We appreciate your feedback and we’d be happy to look into this further to make sure the contents you received match the product description. Please feel free to contact our customer service team so we can help.

    Rated 5 out of 5 stars

    Good kits

    Good kits, prompt delivery.

    24 July 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for taking the time to leave this positive review.

    Rated 4 out of 5 stars

    Good prices

    Easy ordering process. Goods received as ordered and well packaged but let down by Royal Mail (4 days delivery when 2-3 as advised on order receipt.
    Otherwise I would use again if needed due to acceptable costs in comparison with others.

    6 July 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your review, Richard. We're sorry to hear about the delivery delay.

    Rated 5 out of 5 stars

    Fast shipping.

    Fast shipping.

    17 June 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for taking the time to leave this positive review.

    Rated 5 out of 5 stars

    Helpful

    The First Aid kits are reasonably priced and arrived on time. The Customer service was excellent.

    17 June 2026
    Unprompted review
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for your review, Gill. It's great to hear about your positive experience.

    Rated 5 out of 5 stars

    wonderful product

    wonderful product, service and efficient in sending products.

    3 June 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for taking the time to leave this review Justin. Great to hear.

    Rated 1 out of 5 stars

    Ordered a first aid kit on 28th may

    Ordered a first aid kit on 28th may, still waiting,and it's now 6th June. So much for 2/3days they say for dilivery!!!???

    1 June 2026
    firstaid.co.uk logo

    Reply from firstaid.co.uk

    Thank you for taking the time to leave a review regarding your order.
    We're very sorry for the delay with your order.
    Unfortunately, your parcel appears to have been lost in transit with Royal Mail. We understand how frustrating this is, especially after being advised of a 2–3 day delivery timeframe.
    To resolve this as quickly as possible, we have arranged a replacement first aid kit free of charge, which will be sent via an alternative courier to help ensure prompt delivery.
    We sincerely apologise for the inconvenience and appreciate your patience. If you have any questions, please don't hesitate to contact us.

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