Absolutely first class, placed an order for a black towel rad, 4 hours later my wife changed her mind and wanted anthracite. Rang first thing in the morning spoke to Abraham and he changed the order n... See more
Company replied
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Spoke with a chap called Ibrahim (Abraham). Absolutely lovely chap. Explained to him what i wanted and wanted to achieve and i couldnt have got anyone more helpful or knowlegeable. He went thro... See more
Company replied
Their service was exceptional. In the best way possible. Swift delivery ordered 11 pm on Tuesday and delivered on Thursday. Video'd myself opening the package to check for damage. Beautifully an... See more
Company replied
Radiator arrived promptly as expected. Delivery driver was ignorant and just ignored me. Unfortunately a tiny scratch on top bar of rad that can be felt ever so slightly. Don’t have time to return etc... See more
Company details
Written by the company
Elegant Radiators was founded with the goal of offering niche-sized towel radiators and direct replacement towel radiators that cater to the specific needs of our customers. We take pride in our ability to supply these unique products directly from the world’s leading suppliers to both local small trades and end customers, ensuring quality and reliability at every step. Our competitive pricing sets us apart in the UK market, as we are committed to offering towel radiators that feature more bars compared to other retailers, enhancing both functionality and aesthetics in any bathroom setting. At our Coventry store, we stock over 10,000 towel radiators in a variety of finishes including chrome, white, black, and anthracite. Additionally, we offer a comprehensive range of valves, heating elements, and other spares and accessories to meet all your heating needs. At Elegant Radiators, customer satisfaction is at the heart of everything we do. We understand that our success is built on the trust and satisfaction of our customers, which is why we prioritize excellent service and quality products. Our marketing strategy heavily relies on word-of-mouth and network marketing, and we believe that happy customers are the best advocates for our brand. We are dedicated to maintaining high standards and continuously improving our offerings to meet the evolving needs of our customers. Thank you for considering Elegant Radiators – where quality meets reliability.
Contact info
3 Crondal Road, CV7 9NH, Coventry, United Kingdom
- 02477220780
- info@elegant-radiators.co.uk
- elegant-radiators.co.uk
4.6
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Very reliable store
Very reliable store . I bought smaller radiator accidentally and wanted to swap it for another one . Contacted them through email they arranged delivery and collection for a fee . All sorted . Thank you will buy radiators again from them .
2 June 2025
Very classy
14 April 2025
Black Towelrail Radiator
The ordering was easy and delivery fast
The radiator was well protected with packing with no damage and exactly what was described
Will order again from them
19 May 2025
Great service via WhatsApp
Great service via WhatsApp. Had to keep the chat open while we sorted out details with our installer.
Products looks great and a few extra inclusions added to the order which were a surprise were a nice touch.
Totally recommend!
20 May 2025
Ibrahim saved the day
Ibrahim saved the day, great company and really helped me in my time of need. 100% will be saving these guys for future element needs.
16 May 2025
Absolutely so pleased with the product…
Absolutely so pleased with the product and the response of delivery, and to find the exact dimensions of what I needed , and great quality product
14 May 2025
Good service
Ordering was easy and delivery was quick. The radiator was well packaged and there were good instructions. A small query was quickly dealt with by WhatsApp message. We are very pleased with the small towel rail.
9 April 2025
Great product available immediately!
Wide range suited the difficult spot to fill. Available to collect in one hour. Good comms all at competitive price.
4 May 2025
Easy ordering
Easy ordering, fast delivery, item as seen and in great condition.
Couldn’t ask for more.
Thank you
22 April 2025
Towel rail as described & delivered on…
Towel rail as described & delivered on time
First class service!!
23 April 2025
Reply from Elegant Radiators
Thank you very much :)
800 x 800 White towel radiator.
Very impressed with the speed of delivery, the radiator was very well packaged. Just what I was looking for for my daughter’s bathroom. Would recommend this company.
16 April 2025
Reply from Elegant Radiators
Thank you so much for your kind words! We’re thrilled you’re happy with the radiator and our service. Your recommendation means the world to us. Hope your daughter loves it too!
Reply from Elegant Radiators
Thank you for your feedback!
We're delighted we could provide the perfect product so quickly. Hope to serve you again soon!
Disappointed customer I…
Hi there I am 68 years old which I explained to your staff member who was a very nice and helpful guy I said that I am not very good with technology I needed a 400 centred radiator so he sent me a link I picked one as he told me that all the ones that he sent in a link was 400centres when it came it was for bigger than a 400 centred I called him and he said that pick another one but it’s guna cost a lot more money also it was going to cost me £25 to return the radiator which had only cost me £10 delivery so yes I am not very happy with your service and your company I never sent it back as I am a pensioner I couldn’t find the money so I have just put the radiator in my shed as it is to big for the pipes that are already there I am sorry that I had to send you this review but yes it was a very stressful experience . Thank you Nigel
15 April 2025
Reply from Elegant Radiators
Hi Nigel,
Thank you for your review, though we’re genuinely surprised by your comments.
We did our best to assist you from the beginning. You asked specifically for radiators with 400mm pipe centres, and we emailed you a direct link with only those options. Unfortunately, the item you selected and ordered was not from that list.
Even so, we offered to help by arranging an exchange, including collection of the incorrect item and delivery of the correct one — all at cost (£25, covering both courier trips). Additionally, we even offered to create a custom order with your selected size and emailed you a private checkout link, which you mentioned you wanted to review with your grandson.
We completely understand that ordering online can sometimes be tricky, and we tried to make the process as smooth and supportive as possible. We’re not sure what more we could have done, but we do appreciate your feedback and wish you the best.
Kind regards,
Ibrahim
Elegant Radiators
Reply from Elegant Radiators
Thank you for your kind words!
We're so pleased we could provide the perfect solution for your client.
Delivering exactly what you need is what we strive for – we appreciate your trust in us. Hope to work with you again soon!
Reply from Elegant Radiators
Thank you – we’re so glad it arrived promptly and was just what you needed!
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